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Customer Manager Jobs in Madison, WI (NOW HIRING)

EDB

Principal Customer Success Manager

Madison, WI · On-site

EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and ...

SHI GmbH

Customer Success Manager - VMware

Madison, WI · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

findhelp

Senior Customer Success Manager

Madison, WI · On-site

$95 - $130/hr

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.

New

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$52K - $61K/yr

In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$52K - $61K/yr

In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$52K - $61K/yr

In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

Manage your own customers, under supervision from manager or team and work across Customer Service function to complete or resolve customer requests * Develop and maintain positive working ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT Corporation is the global leader of legal entity management, corporate compliance and due ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Madison, WI

Customer Manager information

See Madison, WI salary details

$33.3K

$66.6K

$107.8K

How much do customer manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer manager in Madison, WI is $66,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $78,600.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Madison, WI?

The most popular types of Customer jobs in Madison, WI are:

What are popular job titles related to Customer Manager jobs in Madison, WI?

For Customer Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Madison, WI look for?

The top searched job categories for Customer Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Customer Manager jobs?

Cities near Madison, WI with the most Customer Manager job openings:

Customer Manager jobs near you

Customer Success Manager

Extreme Engineering Solutions

Verona, WI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Extreme Engineering Solutions (X-ES) is seeking an experienced and detail-oriented Account Management Professional to support our new and existing clients. In this role, team members will focus on managing quotations, processing orders, and general pre- and post-sale support, including managing a high volume of complex transactions and contractual commitments within an assigned territory. Project management responsibilities will also be part of the role, ensuring a timely and successful delivery to meet our clients' needs.
In addition to working with the Regional Sales Manager team and clients directly, this role is responsible for interfacing with internal cross-functional teams, which includes advocating to ensure client interests are represented within the company. Keys to success in this role will be strong communication, professional relationship-building, and an ability for critical thinking in risk- and situational-based contexts.
Duties and Responsibilities:
Interface with clients and various internal teams to help build and maintain client relationships and clients' perception of X-ES. This position also holds the responsibility of ensuring clients are kept up to date on pertinent information regarding company policies and product status.
Specific responsibilities include:
  • Author sales quotations while working with Regional Sales Managers and cross-functional teams to determine optimal product selection, pricing, and lead time.
  • Review, enter, and manage client sales orders and change orders through shipment, including communicating and driving contractual requirement resolution directly with clients.
  • Communicate, coordinate, and track schedules with cross-functional teams to ensure sales orders are fulfilled in accordance with contractual commitments and client expectations.
  • Develop strong relationships with key client contacts and working knowledge of client procurement policies and procedures.

Required Qualifications
  • Bachelor's degree in Business or related field, or Associate's degree with two years of relevant professional office environment work
  • Strong risk/situational-based critical thinking.
  • Ability to work efficiently in a self-directed environment with minimal supervision, effectively managing shifting priorities and adapting to changing demands.
  • A high level of organization with strong attention to detail.
  • Advanced computer skills with experience in Microsoft Office.
  • Ability to work onsite from our facility located at 9901 Silicon Prairie Parkway in Verona, WI.

Desired Qualifications:
  • Experience in a professional office environment working directly with clients and client contacts, minimum of two to five years' experience is strongly preferred.
  • Exceptional verbal, written, and interpersonal communication skills.
  • An outgoing, organized, and personable attitude.
  • Highly self-motivated and willing to take initiative in order to drive projects forward, with strong time management skills to ensure client deadlines are met.
  • Experience working with an ERP system.

Compensation and Benefits
X-ES offers a competitive compensation package and excellent benefits, including:
  • No-deductible, low-copay group health and dental insurance (90% employer paid)
  • Health and wellness benefits coverage eligibility begins on the first of the month following your start date
  • Life insurance and long-term disability insurance (100% employer paid)
  • Paid time off, plus eight paid holidays a year
  • 401(k) employer match up to 4%, subject to plan terms & waiting periods. Roth option is available.
  • Participation in the 100% employee-owned Employee Stock Ownership Plan (ESOP) at no cost to employees

X-ES also takes a casual, small-business approach to company culture. At our state-of-the-art office and manufacturing facility located in Madison's growing tech corridor, there's no formal dress code, flexible day shift scheduling, and dedicated personal workspaces. Our employees kick back at regular company events and enjoy lunches from local pizza places and food carts. At X-ES, we strive to offer a comfortable, relaxed environment for our employees to do their best work.
About X-ES
When "rugged enough" isn't rugged enough for embedded computing systems, industry leaders in the military, aerospace, industrial, and commercial sectors turn to Extreme Engineering Solutions (X-ES). Because we strive to be the premier provider of mission-critical embedded products while delivering exceptional levels of customer and employee satisfaction, we hire strong contributors and give them space to thrive. As a 100% employee-owned company, our employees both drive and directly benefit from our success. Together, we meticulously design and build products that stand up to some of the most extreme conditions on the planet.
X-ES is located on the far west side of Madison, WI. The company designs and manufactures rugged embedded computing solutions for a variety of applications. For more information, visit www.xes-inc.com.
X-ES is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
All X-ES job postings and application procedures are posted in compliance with Section 39.08 of the Madison General Ordinances.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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