Customer Manager
Cheshire, CT · On-site
$62K - $78K/yr
Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts. Responsibilities Here's what you'll be doing: * Achieve Sales Goals
Customer Manager
Cheshire, CT · On-site
$62K - $78K/yr
Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts. Responsibilities Here's what you'll be doing: * Achieve Sales Goals
Customer Manager
Cheshire, CT · On-site
Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts. Acosta is a part of Acosta Group - a collective of the industry's most ...
Customer Manager
Cheshire, CT · On-site
Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts. Acosta is a part of Acosta Group - a collective of the industry's most ...
Overview As the Client Manager you will ensure delivery of exceptional service to Gallagher's clients by actively managing client accounts. You will work with our sales team to ensure client ...
Overview As the Client Manager you will ensure delivery of exceptional service to Gallagher's clients by actively managing client accounts. You will work with our sales team to ensure client ...
Client Manager
West Hartford, CT · On-site
Client Manager At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people ...
Client Manager
West Hartford, CT · On-site
Client Manager At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people ...
Customer Success Manager
Plainville, CT · On-site
$140 - $190/hr
North America Customer Success Manager Leads the North America regional customer success organization, including Customer Success Specialists and Strategic Customer Success Representatives, to shift ...
Customer Success Manager
Plainville, CT · On-site
$140 - $190/hr
North America Customer Success Manager Leads the North America regional customer success organization, including Customer Success Specialists and Strategic Customer Success Representatives, to shift ...
Customer Success Manager
Plainville, CT · On-site
North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...
Customer Success Manager
Plainville, CT · On-site
North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...
Customer Success Manager
Plainville, CT · On-site
North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...
Customer Success Manager
Plainville, CT · On-site
North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...
Customer Success Manager
Plainville, CT · On-site
On-Site North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional ...
Customer Success Manager
Plainville, CT · On-site
On-Site North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional ...
Customer Management Performance Specialist
Shelton, CT · Hybrid
$30.29/hr
Customer Management Performance Specialist (Full-time) Fast growing, fast-paced company has an opportunity for a motivated individual to fill the role Customer Management Performance Specialist role.
Customer Management Performance Specialist
Shelton, CT · Hybrid
$30.29/hr
Customer Management Performance Specialist (Full-time) Fast growing, fast-paced company has an opportunity for a motivated individual to fill the role Customer Management Performance Specialist role.
Customer Management Performance Specialist
Shelton, CT · On-site
$30.29/hr
Customer Management Performance Specialist (Full-time) Fast growing, fast-paced company has an opportunity for a motivated individual to fill the role Customer Management Performance Specialist role.
Customer Management Performance Specialist
Shelton, CT · On-site
$30.29/hr
Customer Management Performance Specialist (Full-time) Fast growing, fast-paced company has an opportunity for a motivated individual to fill the role Customer Management Performance Specialist role.
Customer Management Performance Specialist
Shelton, CT · On-site
$30.29/hr
Customer Management Performance Specialist (Full-time) Fast growing, fast-paced company has an opportunity for a motivated individual to fill the role Customer Management Performance Specialist role.
Quick apply
Customer Management Performance Specialist
Shelton, CT · On-site
$30.29/hr
Customer Management Performance Specialist (Full-time) Fast growing, fast-paced company has an opportunity for a motivated individual to fill the role Customer Management Performance Specialist role.
Customer Management Performance Specialist
Shelton, CT · On-site
$30.29/hr
Customer Management Performance Specialist (Full-time) Fast growing, fast-paced company has an opportunity for a motivated individual to fill the role Customer Management Performance Specialist role.
Customer Management Performance Specialist
Shelton, CT · On-site
$30.29/hr
Customer Management Performance Specialist (Full-time) Fast growing, fast-paced company has an opportunity for a motivated individual to fill the role Customer Management Performance Specialist role.
Customer Success Manager
Rocky Hill, CT · On-site
$60K - $70K/yr
Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...
Customer Success Manager
Rocky Hill, CT · On-site
$60K - $70K/yr
Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...
Customer Success Manager
Rocky Hill, CT · On-site
$60K - $70K/yr
Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...
Customer Success Manager
Rocky Hill, CT · On-site
$60K - $70K/yr
Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...
Customer Success Manager
Rocky Hill, CT · On-site
Customer Success Manager As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software ...
Customer Success Manager
Rocky Hill, CT · On-site
Customer Success Manager As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software ...
Customer Success Manager
Rocky Hill, CT · On-site
You will manage a portfolio of accounts, ensuring customers achieve their desired outcomes, realize measurable value, and remain satisfied throughout the lifecycle of their service contract ...
Customer Success Manager
Rocky Hill, CT · On-site
You will manage a portfolio of accounts, ensuring customers achieve their desired outcomes, realize measurable value, and remain satisfied throughout the lifecycle of their service contract ...
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Customer Service Manager
Shelton, CT · On-site
$115K - $125K/yr
Lead change management within the Customer Care team, ensuring new processes and expectations are understood, adopted, and sustained. Lead and Develop the Customer Care Team * Lead, coach, and ...
New
Quick apply
Be Seen First
Customer Service Manager
Shelton, CT · On-site
$115K - $125K/yr
Lead change management within the Customer Care team, ensuring new processes and expectations are understood, adopted, and sustained. Lead and Develop the Customer Care Team * Lead, coach, and ...
New
The Customer Service/Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational ...
The Customer Service/Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational ...
Customer Accounts Manager
Stratford, CT · On-site
$19.50 - $20.50/hr
Customer Accounts Manager The salary range for this role is $19.50 to $20.50 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...
Customer Accounts Manager
Stratford, CT · On-site
$19.50 - $20.50/hr
Customer Accounts Manager The salary range for this role is $19.50 to $20.50 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...
Customer Accounts Manager
Stratford, CT · On-site
$19.50 - $20.50/hr
Customer Accounts Manager The salary range for this role is $19.50 to $20.50 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...
Customer Accounts Manager
Stratford, CT · On-site
$19.50 - $20.50/hr
Customer Accounts Manager The salary range for this role is $19.50 to $20.50 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...
Customer Manager information
See Hamden, CT salary details
$32.8K - $39.5K
8% of jobs
$44.3K is the 25th percentile. Wages below this are outliers.
$39.5K - $46.2K
23% of jobs
$46.2K - $52.9K
6% of jobs
$52.9K - $59.6K
8% of jobs
The median wage is $60.9K / yr.
$59.6K - $66.2K
18% of jobs
$66.2K - $72.9K
8% of jobs
$74.6K is the 75th percentile. Wages above this are outliers.
$72.9K - $79.6K
9% of jobs
$79.6K - $86.3K
6% of jobs
$86.3K - $93K
3% of jobs
$93K - $99.7K
4% of jobs
$99.7K - $106.4K
4% of jobs
$32.8K
$65.7K
$106.4K
How much do customer manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for customer manager in Hamden, CT is $65,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $77,500.00 per year, depending on experience, location, and employer.
What does a customer manager do?
A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?
To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.
What are some common challenges faced by customer managers and how can they be addressed?
Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.
What is the difference between Customer Manager vs Customer Service Representative?
| Aspect | Customer Manager | Customer Service Representative |
|---|---|---|
| Credentials | Experience in account management, sometimes certifications in CRM tools | Basic customer service training, sometimes certifications in communication skills |
| Work Environment | Office-based, client-facing, strategic planning | Call centers, retail, or online support |
| Employer & Industry Usage | Used across industries like retail, finance, tech for managing key accounts | Common in retail, telecom, hospitality for handling customer inquiries |
| Search & Comparison Intent | Looking for roles involving account management and client retention | Seeking entry-level or support roles in customer service |
Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.
What is the role of a customer manager?
A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.
What are the most commonly searched types of Customer jobs in Hamden, CT?
The most popular types of Customer jobs in Hamden, CT are:
What job categories do people searching Customer Manager jobs in Hamden, CT look for?
The top searched job categories for Customer Manager jobs in Hamden, CT are:
What cities near Hamden, CT are hiring for Customer Manager jobs?
Cities near Hamden, CT with the most Customer Manager job openings:
Acosta rating
6.0
Based on 138 frontline employees who took The Breakroom Quiz
41st of 52 rated marketing agency
Job description
Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts.
Responsibilities
Here's what you'll be doing:
- Achieve Sales Goals: Deliver principals' objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
- Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals' business priorities and drives long-term success.
- Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
- Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers' expenditures at the customer.
- In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
- Trade Marketing: Manage manufacturers' trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
- Budget Adherence: Operate within the designated budget, ensuring efficient use of resources.
- Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration.
- Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
- Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
- Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
- Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
- Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
- Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
- Special Projects: Complete special projects as requested, contributing to the overall success of the team.
Qualifications
Education and Experience:
- Bachelor's degree or equivalent in the relevant industry.
- At least six months of experience in retail (CPG), marketing, space management, or resets. Preferred: Sales administration or finance experience.
Skills:
- Proficient in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications.
- Excellent presentation skills.
- Ability to manage multiple projects.
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About Us
Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.
But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
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About Acosta
Sourced by ZipRecruiter
We are the sales and marketing powerhouse behind the most recognized brands. Many of our relationships originated over 50 years ago and continue to thrive today due to the exceptional value and client service we provide. In addition to having long-standing relationships with high-profile brands and we also enjoy partnerships with leading retailers Kroger, Walmart, Costco, and PetSmart and brands including P&G, Kraft-Heinz, Campbell's, Coca-Cola.
Industry
Marketing and retail
Company size
10,000+ Employees
Headquarters location
Jacksonville, FL, US