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Customer Manager Jobs in Dover, NH (NOW HIRING)

AutoStore

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

AutoStore

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

Auto Store

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

Foss Motors

Service Manager

Exeter, NH · On-site

Ensure that customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Foss Motors

Service Manager

Exeter, NH · On-site

Ensure that customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Foss Motors

Service Manager

Exeter, NH · On-site

Ensure that customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Foss Motors

Service Manager

Exeter, NH

Ensure that customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

IICRC

Office Manager

Derry, NH · On-site

$25 - $30/hr

Take incoming phone calls from our customers. * Manage accounts payable, accounts receivable and cash management. * Verify and analyze financial reports and divisional key measurements * Manage ...

Regency Management

Customer Service Representative

Salem, NH · On-site

$16 - $21.75/hr

As a Customer Service Representative with United Furniture , you'll join a workplace that is ... Support the Office Manager with additional duties as needed Qualifications: * High School Diploma ...

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All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Dover, NH

Customer Manager information

See Dover, NH salary details

$33.7K

$67.5K

$109.3K

How much do customer manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer manager in Dover, NH is $67,498.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $79,600.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are popular job titles related to Customer Manager jobs in Dover, NH?

For Customer Manager jobs in Dover, NH, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Dover, NH look for?

The top searched job categories for Customer Manager jobs in Dover, NH are:

What cities near Dover, NH are hiring for Customer Manager jobs?

Cities near Dover, NH with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Dover, NH as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $67,498 per year, or $32.5 per hour.

Customer Success Manager

AutoStore

Salem, NH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Customer Success Manager
At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions. You will be responsible for building strong, long-term relationships, providing proactive technical support, and driving optimal performance of their systems. This role requires exceptional customer service skills and strong ability to prioritize, influence, and serve as a voice of the customer.
Tasks & Responsibilities:
  • Act as a key point of contact and trusted resource for customer operations, also engaging partner distributors and AutoStore internal subject matter experts, to collaboratively and proactively support customer operational goals and site health.
  • Coordinate with internal and external stakeholders to ensure successful implementations, onboarding, and adoption of solutions, establishing a recurring and long-term relationship with the customer to ensure ongoing, optimized health of their AutoStore system.
  • Proactively monitor customer project progress and provide regular updates to stakeholders.
  • Demonstrate solid understanding of customer business goals and their holistic and daily needs. Proactively monitor customer operational performance, and generate recommendations utilizing data and knowledge of latest AutoStore products and features to improve or optimize customer operations.
  • Strengthen and leverage customer relationships to proactively accelerate upsell opportunity, shortening the average length of time for expansion opportunity.
  • Conduct semi-annual strategic operational reviews with customers, bringing together key stakeholders and resources to review KPIs, offer strategic insight and recommendations, exchange updates and feedback, and open growth opportunities.
  • Maintain customer NPS scores that are above average, ensuring that customers are referenceable, and create action plans and communication around customer feedback. Help drive customer satisfaction and visibility as the internal Voice of the Customer.
  • Advocate for customers' needs and facilitate within internal teams to strengthen processes and communication.

Qualifications:
  • Proven and relevant industry experience working with in customer success or account management.
  • Growth mindset, with demonstrated ability to influence and form strong, collaborative relationships at all levels, internally and externally.
  • Strong interpersonal and communication skills, both verbal and written.
  • Proven ability to troubleshoot, problem-solve, and thrive in a "win as a team" environment.
  • Time management as second nature, with a disciplined approach to organizing tasks and priorities.
  • Analytical competency and ability to synthesize data to spot patterns and recommend improvements.
  • Technical aptitude. Knowledge of technical aspects and ability to articulate solution recommendations.
  • Ability to proactively understand customer operational needs, as well as the key stakeholders in the decision-making process.
  • Assertiveness and ability to suggest and drive improved ways of working.
  • Experience with complex technical systems or software is highly desired.
  • Travel to customer sites, as needed.

We Offer:
AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.
  • Comprehensive Medical, Dental, and Vision plans
  • Health Savings Account (HSA) with a company contribution
  • Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
  • Retirement 401(k) plan with employer match and discretionary profit sharing contribution
  • Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
  • Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Recruitment Agencies
AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes.

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