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Customer Manager Jobs in Covington, GA (NOW HIRING)

Top Talent LLC

Customer Solutions Manager

Lithonia, GA · On-site

$110K/hr

Customer Solutions Manager Location: Atlanta, GA -- ideally East/South Atlanta Schedule: Monday-Friday, in-office Compensation: $100,000-$110,000 base + incentive plan Benefits: Healthcare and 401(k) ...

aan

Customer Accounts Manager

Monroe, GA · On-site

$14 - $14.75/hr

Customer Accounts Manager The salary range for this role is $14.00 to $14.75 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

Aaron's

Customer Accounts Manager

Monroe, GA · On-site

$14 - $14.75/hr

Customer Accounts Manager The salary range for this role is $14.00 to $14.75 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

aan

Customer Accounts Manager

Monroe, GA

$14 - $14.75/hr

Customer Accounts Manager The salary range for this role is $14.00 to $14.75 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

ATC

Call Center Customer Service Representative

Conyers, GA · On-site

$13.50 - $17.25/hr

The successful candidate must be capable of managing a high volume of calls while maintaining accuracy, efficiency, and customer satisfaction. Key Responsibilities * Respond to and resolve customer ...

New

KnitWell Group

Customer Specialist

Snellville, GA

Customer Specialists build enduring relationships with new and existing customers that contribute ... management. Business Acumen: * Stays abreast of the business and competitive landscape, fashion ...

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Customer Manager information

See Covington, GA salary details

$28K

$56.1K

$90.8K

How much do customer manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer manager in Covington, GA is $56,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $66,200.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are popular job titles related to Customer Manager jobs in Covington, GA?

For Customer Manager jobs in Covington, GA, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Covington, GA look for?

The top searched job categories for Customer Manager jobs in Covington, GA are:

What cities near Covington, GA are hiring for Customer Manager jobs?

Cities near Covington, GA with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Covington, GA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $56,085 per year, or $27 per hour.

Customer Solutions Manager

Top Talent LLC

Lithonia, GA • On-site

$110K/hr

Full-time

Medical, Retirement

Posted 4 days ago

Job description

Customer Solutions Manager

Location: Atlanta, GA — ideally East/South Atlanta
Schedule: Monday–Friday, in-office
Compensation: $100,000–$110,000 base + incentive plan
Benefits: Healthcare and 401(k) matching

About the Company

A well-established, integrated transportation and logistics provider with a strong presence throughout the Southeast is expanding its brokerage operation and looking to add a Customer Solutions Manager to its leadership team.

The company operates across brokerage, warehousing, trucking, and integrated logistics, with approximately $35M in brokerage revenue, 20M square feet of warehouse capacity across the lower 48 states, approximately 550 trucks, and 3,500 drive-in trailers. The organization has built a strong reputation for operational excellence, customer service, and long-term employee relationships.

The company is in an exciting period of growth, expanding its integrated brokerage model and leveraging its asset network and power-only capabilities to create additional capacity and customer opportunities.

Position Overview

The Customer Solutions Manager will lead a team of approximately 10 Account Managers/Solutions Managers, providing leadership, coaching, customer escalation support, and commercial guidance.

This is a hands-on leadership position focused on improving team performance, customer retention, pricing, and profitability. The ideal candidate will be a proven people manager who can motivate an experienced team, create accountability, and help identify opportunities to improve margins and customer relationships.

The position reports directly to the brokerage leadership team.

Key Responsibilities
  • Lead, coach, and develop a team of approximately 10 Account Managers.
  • Provide day-to-day leadership, support, and accountability for the customer solutions team.
  • Improve team morale, engagement, ownership, and overall performance.
  • Serve as an escalation point for complex customer issues and unique service situations.
  • Ensure Account Managers are effectively communicating with customers and Business Development Managers.
  • Help the team identify opportunities to upsell services and modes based on customer needs.
  • Review pricing and quoting practices to identify opportunities for improved profitability.
  • Analyze margins, accessorials, and customer-specific opportunities to improve brokerage profitability.
  • Help determine which customers and opportunities should receive additional attention.
  • Partner with outside sales/Business Development Managers on customer onboarding, account development, and escalations.
  • Ensure appropriate staffing and coverage for customer accounts, including weekend-shipping customers.
  • Conduct performance reviews and provide ongoing coaching and feedback.
  • Develop employees and establish clear ownership of processes and customer relationships.
  • Support the continued growth of the brokerage and integrated transportation model.
  • Utilize Salesforce and available data to monitor customer activity, performance, and opportunities.
  • Encourage greater communication between teams, including increased phone interaction when email is insufficient.
What Success Looks Like

A major objective for this position will be improving brokerage profitability.

The company currently operates at approximately 11.5% margins and views increasing that figure toward 12.5% as a significant measure of success. The successful leader will help the team become more strategic in quoting, customer management, accessorials, and overall margin management.

Ideal Candidate

The company is looking for someone with:

  • Proven management experience, preferably within transportation, logistics, freight brokerage, or a related environment.
  • Strong experience leading and developing customer/account management teams.
  • Experience with truckload, power-only, and/or drayage.
  • Strong understanding of freight pricing, margins, and profitability.
  • Ability to coach experienced individual contributors and establish credibility with a tenured team.
  • Strong customer escalation and problem-solving skills.
  • Ability to balance customer service with commercial and financial objectives.
  • Strong communication skills and a hands-on management style.
  • Ability to relate to employees across different experience levels and generations.
  • A willingness to challenge existing processes and introduce better ways of doing things.
  • A stable employment history; the company is not interested in candidates who change jobs every year.

Candidates can come from either the brokerage/customer solutions side or carrier/asset side, provided they have the necessary management and commercial experience.