Customer Logistics Manager Jobs in Washington (NOW HIRING)

PURPOSE OF POSITION:

The purpose of the Logistics Manager role is to oversee logistics operations supporting the Product Services organization. The scope of the Logistics function includes order fulfillment, return material authorization (RMA), inventory and warehouse operations that support Field Service activities.

This position assists the Senior Logistics Manager in coordinating and managing logistics operations while ensuring the department maintains the operational capacity required to support internal stakeholders and external customers. The Logistics Manager contributes to the hiring, development, and training of Product Services personnel in accordance with the approved organizational structure.

The role is also responsible for supporting continuous improvement initiatives by assisting in the development and maintenance of policies, procedures, and key performance indicators (KPIs) related to logistics operations. The Logistics Manager collaborates closely with the Senior Logistics Manager and other departments within IEM to ensure Product Services logistics operations align with organizational goals and effectively support Field Service and Product Controls teams.

SUPERVISORY RESPONSIBILITIES:
This position provides operational oversight and supervision of logistics personnel supporting Product Services operations. Responsibilities include supporting hiring activities, supervising employee training and cross-training efforts, and ensuring personnel are prepared to perform their assigned responsibilities while developing additional capabilities to support operational flexibility.

ESSENTIAL FUNCTIONS:

• Oversee the day-to-day operations of the Logistics section within the Product Services organization.
• Assist the Senior Logistics Manager in the development, review, and improvement of logistics policies and procedures.
• Support the development and monitoring of logistics KPIs and provide operational reporting as required.
• Coordinate logistics activities with internal IEM teams and external partners as necessary.
• Supervise and train personnel assigned to the Logistics Manager.
• Support organizational growth by recommending improvements to logistics workflows and operational structures.
• Assist in expanding logistics functions to support Field Service and Product Controls operational requirements.
• Perform other duties as assigned by management.

COMPETENCIES:

• Logistics Operations Management: Oversees logistics activities including warehouse operations, order fulfillment coordination, and RMA processes.
• Operational Leadership: Provides guidance and supervision to logistics personnel while supporting training and development initiatives.
• Process Improvement: Identifies opportunities to improve logistics workflows, procedures, and operational efficiency.
• Cross-Functional Collaboration: Works closely with Field Service, Purchasing, and Product Controls teams to coordinate logistics activities.
• Data & KPI Management: Monitors logistics metrics and operational performance indicators to support decision-making.
• Problem Solving: Addresses operational challenges and supports resolution of logistics or customer service issues.
• Communication: Maintains clear communication with internal teams and external partners regarding logistics operations.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent preferred.
• Logistics or Project Management certification preferred.
• Minimum of 3 years of experience managing logistics operations, including warehouse operations, order fulfillment, purchasing coordination, and RMA processes.
• Experience using ERP and inventory management systems to support logistics operations.
• Advanced proficiency in Microsoft Office applications, including Outlook, Excel, Access, and PowerPoint.

PHYSICAL/MENTAL/ENVIRONMENTAL:Physical Demands:
Activities: Sitting - 60% Walking/Standing - 40%
Lifting: Must be able to lift up to 50lbs.
Vision: Long periods of close work on a computer screen.
Travel: Travel (up to 10%) to IEM regional offices, warehouse locations, or
vendor sites.
Mental Demands: Interpret, analyze, research, and manage multiple tasks simultaneously while maintaining attention to detail.
Environment: Climate-controlled office space and warehouse environments; exposure to non-climate-controlled areas may occur during inventory activities.