Customer Logistics Manager Jobs in Georgia (NOW HIRING)

• Lead, coach, and develop a team of Air Logistics Customer Care professionals.
• Foster a customer-centric culture focused on service excellence, responsiveness, and continuous improvement.
• Build and maintain strong customer relationships while ensuring high levels of customer satisfaction and retention.
• Serve as the primary escalation point for customer concerns and ensure timely resolution.
• Partner closely with Air Logistics Operations teams to deliver seamless customer experiences.
• Drive customer growth, retention, and profitability initiatives across assigned accounts.
• Identify upselling and cross-selling opportunities within Kuehne+Nagel's service portfolio.
• Monitor customer performance metrics, analyze trends, and implement improvement plans.
• Manage customer portfolios and resource allocation to ensure balanced workloads and service consistency.
• Support commercial activities, including spot quotations, account reviews, and customer business development opportunities.
• Lead change management initiatives and promote customer ownership best practices across the organization.
• Ensure compliance with company policies, industry regulations, and customer requirements.

• 2-5 years of experience in freight forwarding, logistics, or air cargo operations.
• 2-5 years of leadership experience, including direct and/or virtual team management.
• Air freight forwarding experience required, with strong knowledge of international air import and export operations.
• Proven success leading customer service, customer care, account management, or operational support teams within a logistics environment.
• Demonstrated ability to build and maintain customer relationships while delivering measurable commercial results.
• Strong commercial and business acumen with the ability to identify growth opportunities, drive customer value, and support customer retention initiatives.
• Experience managing customer escalations, service recovery efforts, and continuous improvement programs.
• Customer relationship management expertise, including proactive communication and stakeholder engagement.
• Ability to interpret performance metrics, manage KPIs, and make data-driven decisions to improve customer satisfaction and profitability.
• Strong collaboration skills with the ability to partner effectively across sales, operations, pricing, and other cross-functional teams.
• Excellent communication, leadership, problem-solving, analytical, and organizational skills.
• Experience working with logistics management systems, transportation management platforms, and digital customer solutions.
• Understanding of freight forwarding regulations, compliance requirements, and industry best practices.
• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred. Equivalent industry experience will also be considered.
• Freight forwarding, logistics, or industry-recognized certifications are a plus.
• Experience within specialized verticals such as Healthcare, Aerospace, High-Tech, or General Air Freight is advantageous.
• Knowledge of Kuehne+Nagel systems, processes, and operating environments is a plus.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.