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Customer Lifecycle Manager Jobs (NOW HIRING)

insightsoftware

Customer Lifecycle Manager

The Opportunity We're seeking a Customer Lifecycle Manager to lead the strategy and execution of our digital-first customer engagement initiatives. This is not a traditional CSM role managing a book ...

Magnitudesoftware

OR · On-site

The Opportunity We're seeking a Customer Lifecycle Manager to lead the strategy and execution of our digital-first customer engagement initiatives. This is not a traditional CSM role managing a book ...

insightsoftware

Customer Lifecycle Manager

The Opportunity We're seeking a Customer Lifecycle Manager to lead the strategy and execution of our digital-first customer engagement initiatives. This is not a traditional CSM role managing a book ...

Magnitudesoftware

OR · On-site

The Opportunity We're seeking a Customer Lifecycle Manager to lead the strategy and execution of our digital-first customer engagement initiatives. This is not a traditional CSM role managing a book ...

Intrepid

Lifecycle Manager

Mclean, VA · On-site

Manage IT systems throughout their entire lifecycle-from planning and deployment to retirement ... customers' diverse and complex challenges. Intrepid Acquisition Holdings, LLC. ("IAH" and/or ...

CompuNet, Inc.

Lifecycle Manager

Meridian, ID

What You'll do CompuNet is seeking a Lifecycle Manager to provide support and satisfaction to our existing and future customer base. This role is responsible for managing licensing and support ...

CompuNet, Inc.

Lifecycle Manager

Meridian, ID · On-site

$15.75 - $19.50/hr

Putting the customer at the center of every engagement, our mission is to design, test, deploy and ... What You'll do CompuNet is seeking a Lifecycle Manager to provide support and satisfaction to our ...

Intrepidgs

Lifecycle Manager

Mclean, VA

Manage IT systems throughout their entire lifecycle-from planning and deployment to retirement ... customers' diverse and complex challenges. Intrepid Acquisition Holdings, LLC. ("IAH" and/or ...

Benepass

Manager, Customer Lifecycle Marketing

$110K - $130K/yr

Magazine's Best Workplaces of 2023 Team & Role Benepass is hiring a Manager, Customer Lifecycle Marketing to own how we engage customers (employers) and their employees (members) across the full ...

Fusion Worldwide

Lifecycle Manager

Boston, MA

... Lifecycle Manager Department Marketing & E-Commerce Reports To SVP, Global Marketing Location ... That stack includes Palantir for data intelligence and buyer cohort analysis, HubSpot as our CRM ...

Fusion Worldwide

Lifecycle Manager

Boston, MA · On-site

... Lifecycle Manager Department Marketing & E-Commerce Reports To SVP, Global Marketing Location ... That stack includes Palantir for data intelligence and buyer cohort analysis, HubSpot as our CRM ...

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Customer Lifecycle Manager information

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$53K

$97.1K

$133.5K

How much do customer lifecycle manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer lifecycle manager in the United States is $97,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the 5 stages of the customer lifecycle?

The customer lifecycle for a Customer Lifecycle Manager typically includes five stages: awareness, consideration, purchase, retention, and advocacy. Understanding these stages helps in developing targeted strategies to attract, engage, and retain customers throughout their journey, often utilizing CRM tools and data analysis.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the difference between Customer Lifecycle Manager vs Customer Success Manager?

AspectCustomer Lifecycle ManagerCustomer Success Manager
Primary FocusManaging entire customer journey from onboarding to retentionEnsuring customer satisfaction and product adoption
ResponsibilitiesDeveloping lifecycle strategies, data analysis, cross-department coordinationBuilding relationships, onboarding, support, renewal efforts
Skills & CertificationsCRM tools, data analysis, communication, project managementCustomer relationship skills, communication, product knowledge
Work EnvironmentCross-functional teams, strategic planningCustomer-facing, support, account management

While both roles focus on customer engagement, the Customer Lifecycle Manager oversees the entire customer journey with a strategic approach, whereas the Customer Success Manager concentrates on ensuring customer satisfaction and retention through direct relationship management.

What does a customer lifecycle manager do?

A customer lifecycle manager oversees the entire customer journey, from acquisition to retention, to improve customer satisfaction and loyalty. They analyze customer data, develop engagement strategies, and coordinate marketing and sales efforts using tools like CRM software. This role often requires strong communication skills and understanding of customer behavior analytics.

How much do lifecycle marketing managers make?

Lifecycle marketing managers typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior roles or those in high-demand industries can offer higher salaries, often supplemented with bonuses and benefits. Strong skills in data analysis, customer segmentation, and marketing automation tools are valuable in this role.
What cities are hiring for Customer Lifecycle Manager jobs? Cities with the most Customer Lifecycle Manager job openings:
What states have the most Customer Lifecycle Manager jobs? States with the most job openings for Customer Lifecycle Manager jobs include:
Infographic showing various Customer Lifecycle Manager job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $97,136 per year, or $46.7 per hour.
Customer Lifecycle Manager

Customer Lifecycle Manager

insightsoftware

Remote

Full-time

Posted 13 days ago

Job description

About Us:
insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.
Job Description:
The Opportunity
We're seeking a Customer Lifecycle Manager to lead the strategy and execution of our digital-first customer engagement initiatives. This is not a traditional CSM role managing a book of accounts-this is a strategic individual contributor position focused on building and scaling digital programs that drive adoption, retention, and expansion across our entire customer base.
You'll architect and execute lifecycle campaigns, develop AI-powered customer success strategy (Agentic CSM), and drive in-app adoption strategy across our product portfolio. This role sits at the intersection of customer success, marketing automation, data analytics, and AI-requiring both strategic vision and hands-on execution capabilities.
What You'll Do
Lifecycle Campaign Strategy & Execution (60%)
Design and execute automated customer journeys across the full lifecycle:
  • Build and optimize onboarding sequences that accelerate time-to-value across multiple product families
  • Develop adoption campaigns triggered by telemetry and usage data to drive feature engagement
  • Create retention and expansion campaigns targeting specific customer segments and behaviors
  • Design win-back flows for at-risk and dormant customers
  • Continuously analyze campaign performance metrics and iterate based on data

Own end-to-end execution in customer success platforms:
  • Build playbooks and automation workflows in Totango (or similar CS platforms)
  • Integrate campaigns across email, in-app messaging, community, and other digital channels
  • Coordinate with cross-functional teams (Product, Marketing, Support, Sales) to ensure message consistency
  • Establish KPIs including reach, engagement, conversion, and business impact (NRR, GRR, churn reduction)

AI Agentic CSM Strategy & Vision (30%)
Own the strategic vision for AI-powered customer engagement:
  • Define what customer problems AI agents should solve and how they should delight customers
  • Design the customer experience for AI-powered email responses, proactive outreach, and intelligent recommendations
  • Map customer touchpoints where AI intervention creates value vs. where human CSMs are essential
  • Establish success criteria, KPIs, and measurement frameworks for AI agent performance
  • Create the strategic roadmap for phased rollout across customer segments and product families

Collaborate with technical teams to bring the vision to life:
  • Partner with IT and AI Ops teams to translate customer experience requirements into technical specifications
  • Work with data engineering to identify required data sources, triggers, and integration points
  • Test pilot programs with select customer cohorts and gather feedback to refine the approach
  • Document use cases, expected outcomes, and customer journey maps that guide technical development
  • Stay current on AI developments in customer success and evaluate emerging capabilities
In-App Adoption Strategy (10%)
Define the strategy for in-app customer engagement:
  • Design in-app messaging strategies leveraging WalkMe or similar digital adoption platforms
  • Develop contextual tooltips, smart tips, feature announcements, and value prompts
  • Implement in-app NPS and feedback collection to measure customer sentiment in real-time
  • Create webinar promotion banners and welcome shoutouts that drive engagement
  • Partner with Product and UX teams to ensure in-app experiences align with product roadmap

Note: Strategy ownership only-execution partners with dedicated in-app messaging team.
Who You Are
Required Experience & Skills
Professional Background:
  • 3-5 years in digital customer success, customer marketing, or marketing automation in B2B SaaS
  • Proven track record designing and executing lifecycle campaigns at scale (1,000+ customers)
  • Deep hands-on experience with customer success platforms (Totango, Gainsight, ChurnZero, or similar)
  • Strong technical aptitude with ability to learn complex software products quickly
  • Experience integrating multiple systems (CRM, CS platforms, marketing automation, data warehouses)

Strategic & Analytical Capabilities:
  • Data-driven decision maker who uses analytics to drive program optimization
  • Ability to build customer segmentation strategies and personalized journeys
  • Experience tracking leading and lagging indicators (reach KPIs, effect KPIs, ROI KPIs)
  • Comfortable working with telemetry data, health scores, and behavioral triggers
  • Strong project management skills with ability to manage multiple initiatives simultaneously

AI & Automation Strategy:
  • Strategic thinker who can envision how AI can delight customers and solve real problems
  • Ability to translate customer needs into requirements that technical teams can build
  • Understanding of what AI agents can and can't do-where automation adds value vs. where humans are essential
  • Experience partnering with technical teams (IT, Engineering, Data) to bring customer-facing solutions to life
  • Curiosity about AI developments in customer success with ability to evaluate and apply new capabilities

Communication & Collaboration:
  • Excellent written communication skills-you'll be crafting customer-facing campaigns
  • Cross-functional influencer who can build bridges with Product, Engineering, Marketing, Sales, and Support
  • Ability to navigate ambiguity and drive projects forward without perfect information
  • Comfortable presenting strategy and results to senior leadership

Preferred Qualifications
  • Experience in a multi-product SaaS environment with diverse customer base
  • Background in product-led growth or digital-first companies
  • Familiarity with digital adoption platforms (WalkMe, Pendo, Appcues)
  • Customer success or customer marketing experience in AI/ML product companies
  • Marketing automation platform expertise (Pardot, Marketo, HubSpot)
  • Experience designing customer experiences that blend automation with human touchpoints

The salary range in United States of America for this position is 88,000.00 to 111,000.00 USD Annual.
Your specific offer within this range will be determined by your skills, experience, and qualifications. For non-sales roles, you may be eligible for a bonus. For sales roles, this range includes a commission target.
We are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Learn more about our high-energy, high-performance global team: Work With Us
insightsoftware About Us: Hear From Our Team
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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