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Customer Lifecycle Manager Jobs in Raleigh, NC (NOW HIRING)

Global Relay

Customer Success Manager

Raleigh, NC

... lifecycle. This role is ideal for individuals who are passionate about customer advocacy, enjoy ... Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity

Global Relay

Customer Success Manager

Raleigh, NC · On-site

You will manage and expand customer engagement across multiple departments, lead renewal and ... Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer ...

Global Relay

Customer Success Manager

Apex, NC · On-site

You will manage and expand customer engagement across multiple departments, lead renewal and ... Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer ...

HireNetworks

VP of Customer Success

Morrisville, NC · On-site +1

$129K - $166K/yr

Customer Lifecycle Ownership * Own the end-to-end customer journey from onboarding and ... Implement and optimize CS tooling (CRM, CS platforms, support systems). * Improve forecasting ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Foster strategic engagement throughout the customer lifecycle, focusing on outcomes, innovation ... Proactively manage risk by flagging at-risk accounts and collaborate with internal stakeholders to ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

From managing the entire customer lifecycle to driving adoption, growth, health, governance, and retention, you'll be instrumental in ensuring our customers thrive. Key Responsibilities Client ...

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All JobsCustomer Lifecycle JobsCustomer Lifecycle Manager JobsCustomer Lifecycle Manager Jobs in Raleigh, NC

Customer Lifecycle Manager information

See Raleigh, NC salary details

$51.5K

$94.4K

$129.8K

How much do customer lifecycle manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer lifecycle manager in Raleigh, NC is $94,424.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the 5 stages of the customer lifecycle?

The customer lifecycle for a Customer Lifecycle Manager typically includes five stages: awareness, consideration, purchase, retention, and advocacy. Understanding these stages helps in developing targeted strategies to attract, engage, and retain customers throughout their journey, often utilizing CRM tools and data analysis.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the difference between Customer Lifecycle Manager vs Customer Success Manager?

AspectCustomer Lifecycle ManagerCustomer Success Manager
Primary FocusManaging entire customer journey from onboarding to retentionEnsuring customer satisfaction and product adoption
ResponsibilitiesDeveloping lifecycle strategies, data analysis, cross-department coordinationBuilding relationships, onboarding, support, renewal efforts
Skills & CertificationsCRM tools, data analysis, communication, project managementCustomer relationship skills, communication, product knowledge
Work EnvironmentCross-functional teams, strategic planningCustomer-facing, support, account management

While both roles focus on customer engagement, the Customer Lifecycle Manager oversees the entire customer journey with a strategic approach, whereas the Customer Success Manager concentrates on ensuring customer satisfaction and retention through direct relationship management.

What does a customer lifecycle manager do?

A customer lifecycle manager oversees the entire customer journey, from acquisition to retention, to improve customer satisfaction and loyalty. They analyze customer data, develop engagement strategies, and coordinate marketing and sales efforts using tools like CRM software. This role often requires strong communication skills and understanding of customer behavior analytics.

How much do lifecycle marketing managers make?

Lifecycle marketing managers typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior roles or those in high-demand industries can offer higher salaries, often supplemented with bonuses and benefits. Strong skills in data analysis, customer segmentation, and marketing automation tools are valuable in this role.

Customer Success Manager

Global Relay

Raleigh, NC

Other

Posted 6 days ago

Job description

Your role:

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs.

You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle.

This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment.

Your responsibilities:

  • Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders
  • Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments
  • Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives
  • Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges
  • Build and execute account plans that balance growth and risk mitigation
  • Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices
  • Create customer champions and advocate for customer needs internally
  • Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments
  • Participate in strategic customer programs, feedback sessions, training initiatives, and industry events
  • Enhance customers' target operating models and optimize to improve satisfaction and usage
  • Maintain accurate and up-to-date information in Salesforce CRM

About you:

  • 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry
  • Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity
  • Strategic thinker with the ability to communicate clearly and influence across all levels, including executives
  • Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities
  • Excellent project management, communication, and presentation skills
  • Experience with Salesforce or a similar CRM platform
  • Resourceful, proactive, and collaborative with a strong customer-first mindset
  • Bachelor's degree required; Master's degree is a plus

Nice to Have:

  • Experience working with mid-market customers in a compliance-driven SaaS environment
  • Prior involvement in creating or scaling customer success playbooks or enablement initiatives
  • Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs

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