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Customer Insight Manager Jobs (NOW HIRING)

Athens Services

Insight Manager

Irwindale, CA · On-site

$120K - $150K/yr

Summary The Insight Manager is a hands-on leader responsible for advancing Athens Services' customer experience strategy through data, technology, and human-centered design. With a strong focus on ...

Canon

Customer Insight Associate Analyst

Louisville, KY

$42K - $63K/yr

About the Role Responsible for assisting the account team by providing fleet management support to ... Your Impact - Assists customer installation, implementation and redeployment plans for account team ...

Vertex Aerospace

Readiness Insight Manager

China Lake, CA · On-site

$110K - $120K/yr

Liaise with customers, vendors, and regulatory agencies as required. Prepare and present regular ... Management, as required. Required * Possess a valid US State driver's license * Ability to obtain ...

Vertex

Readiness Insight Manager

CA · On-site

$110K - $120K/yr

Liaise with customers, vendors, and regulatory agencies as required. Prepare and present regular ... Management, as required. Required * Possess a valid US State driver's license * Ability to obtain ...

Wawa, Inc.

Customer Insights Analyst

Media, PA · On-site

Lead effort to develop and then own customer KPI reporting at multiple levels, partnering with the Sr. Manager/Manager of Customer Insights & Strategy and the Senior Vice President-Chief Marketing ...

Wawa

Customer Insights Analyst

Wawa, PA

Lead effort to develop and then own customer KPI reporting at multiple levels, partnering with the Sr. Manager/Manager of Customer Insights & Strategy and the Senior Vice President-Chief Marketing ...

7-ELEVEN

Manager, Consumer Insights

Irving, TX · On-site

We are seeking a Customer Insights Manager to join the Customer Insights team. This role is part of a market research strategic team whose mission is to embed customer thinking into everything we do.

7-Eleven

Manager, Consumer Insights

Irving, TX · On-site

We are seeking a Customer Insights Manager to join the Customer Insights team. This role is part of a market research strategic team whose mission is to embed customer thinking into everything we do.

Nuuly

Nuuly Customer Insights Analyst

Philadelphia, PA · On-site

The Customer Insights Analyst will manage and expand the ongoing insights program at Nuuly - collecting and communicating learnings about our customers - and support research projects conducted to ...

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Customer Insight Manager information

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$33K

$66.1K

$107K

How much do customer insight manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer insight manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Customer Insight Manager jobs? Cities with the most Customer Insight Manager job openings:
What states have the most Customer Insight Manager jobs? States with the most job openings for Customer Insight Manager jobs include:
Infographic showing various Customer Insight Manager job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 17% Full Time, 62% Part Time, and 17% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.
Insight Manager

Insight Manager

Athens Services

Irwindale, CA • On-site

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Athens Services rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

10th of 71 rated recycling and waste

Job description

Summary

The Insight Manager is a hands-on leader responsible for advancing Athens Services' customer experience strategy through data, technology, and human-centered design.
With a strong focus on Qualtrics implementation, insights activation, and project delivery, this role builds the programs, tools, and processes that strengthen customer journeys and elevate service consistency. The position requires close collaboration with senior management across the organization, ensuring customer insights are understood, prioritized, and translated into meaningful improvements.

Job Description

Key Responsibilities

CX Strategy Support & Transformation Initiatives

  • Work closely with senior management and departmental leaders to support the continued development and refinement of Athens' customer experience strategy.
  • Lead CX transformation projects and ensure alignment with organizational priorities.
  • Partner with teams across the company to embed customer-centric practices into processes, systems, communications, and service design.
  • Translate insights into clear, practical recommendations that drive measurable improvements.

Experience Management & Qualtrics Implementation

  • Serve as the day-to-day owner of Qualtrics XM, overseeing configuration, deployment, adoption, and optimization.
  • Create dashboards, alerts, workflows, and surveys that enable leadership and teams to understand and act on customer feedback.
  • Develop and maintain customer personas and segmentation models that guide targeted service and communication improvements.
  • Build and update end-to-end customer journey maps to identify friction points and opportunities.
  • Track NPS, CSAT, CES, sentiment, and other KPIs-delivering insight-driven reporting directly to senior management.

Project Management & Change Enablement

  • Manage CX project plans, timelines, communications, and stakeholder coordination.
  • Lead execution for new CX tools, processes, and technology enhancements.
  • Support change management efforts to drive adoption of customer-centric practices and new workflows.

Process Improvement & Experience Design

  • Support continuous improvement and service design initiatives to simplify customer journeys and improve experience quality.
  • Work with leaders across the business to align KPIs and reporting with enhanced customer experience expectations.
  • Recommend process refinements that strengthen consistency and reduce customer friction.

Internal Collaboration & Culture Building

  • Partner with senior leaders to promote a culture of customer empathy, listening, and accountability.
  • Provide guidance, training, and tools that help teams use insights to drive action.
  • Help departments understand their role in delivering exceptional customer experiences and empower leaders to cascade improvements through their teams.

Qualifications

Required

  • 6-8+ years of experience in customer experience, customer insights, digital experience, or transformation roles.
  • Hands-on experience implementing or managing Qualtrics XM or similar experience-management platforms.
  • Strong analytics capabilities, including building dashboards, reports, and leadership-level insights.
  • Demonstrated project management skills with experience supporting senior stakeholders.
  • Excellent communication and storytelling skills with the ability to convey complex insights simply.
  • Bachelor's degree in Business, Marketing, Data Analytics, Communications, or related field.

Preferred

  • Experience supporting CX programs in a multi-site or field-based service environment.
  • Certification or experience in service design, Lean, Six Sigma, or process improvement.
  • Familiarity with contact-center or customer communication platforms.
  • Bilingual English/Spanish or understanding of Southern California customer communities.

Salary: $120,000 - $150,000

Benefits:
  • Competitive wages
  • Comprehensive benefit package Medical, Dental, Vision
  • 401K
  • Life Insurance
  • Paid Vacation and Sick Time
  • Career plan
  • Recognition programs
  • Professional development learning
  • An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

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