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Customer Insight Manager Jobs in Massachusetts (NOW HIRING)

Crocs

Consumer & Brand Insights Manager

Westwood, MA · On-site

$115K - $125K/yr

Whether you're welcoming customers into our stores, collaborating with global teams at our ... In this role, you'll build and evolve deep consumer insight across both brands -from segmentation ...

Crocs

Consumer & Brand Insights Manager

Westwood, MA

$115K - $125K/yr

Whether you're welcoming customers into our stores, collaborating with global teams at our ... In this role, you'll build and evolve deep consumer insight across both brands -from segmentation ...

Acosta

Customer Business Manager

Marlborough, MA · On-site

$67K - $72K/yr

The Customer Business Manager I is a retailer-facing leader who executes client strategies, drives ... This role combines retailer expertise, insight-driven selling, and strong execution to grow client ...

SS&C

Customer Communications Manager

Waltham, MA · On-site

... manage and account for their investments using SS&C's products and services. SS&C Intralinks A ... help bring customer insight into the business across our products * Support adoption journey ...

MAPFRE

CXUX Design Research & Program Manager

Webster, MA · On-site

$115K - $140K/yr

This role ensures alignment with enterprise CX strategy while advancing insight management, journey management, and customer methodology adoption. Responsibilities: * Research & Design Strategy:

Flywire

Product Marketing Manager, Education

Boston, MA · On-site

$167K/yr

You will connect product strategy, customer insight, and commercial execution. That means ... Equip Sales and Relationship Management teams to position and sell effectively * Partner with Sales ...

New

Flywire

Product Marketing Manager, Education

Boston, MA · On-site

$167K/yr

You will connect product strategy, customer insight, and commercial execution. That means ... Equip Sales and Relationship Management teams to position and sell effectively * Partner with Sales ...

New

MongoDB

Customer Success Manager

Boston, MA · On-site

Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB ... Technical Account Management) for a deeply technical, ideally consumption-based, product

New

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Customer Insight Manager information

What cities in Massachusetts are hiring for Customer Insight Manager jobs? Cities in Massachusetts with the most Customer Insight Manager job openings:
Infographic showing various Customer Insight Manager job openings in Massachusetts as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Consumer & Brand Insights Manager

Consumer & Brand Insights Manager

Crocs

Westwood, MA • On-site

$115K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Crocs rating

6.8

Company rating: 6.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

26th of 102 rated fashion retailers

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.
Overview
At Crocs, Inc., we are seeking a Manager, Consumer & Brand Insights to lead and manage the development of a best-in-class consumer insights function across the Crocs and HEYDUDE brands.
Help us put the consumer at the center of everything we do. In this role, you'll build and evolve deep consumer insight across both brands-from segmentation and behaviors to brand and competitive positioning-and turn it into clear actions that guide strategy, product, marketing, and commercial choices. You'll partner with teams across the business and continuously improve how we gather and use insights globally.
What You'll Do
  • Fuel Strategy: Own and evolve the global consumer and brand insights ecosystem-brand tracking, segmentation, and behavior analysis-to inform long-term strategy and near-term decisions.
  • Drive Impact: Build a clear, enterprise-wide understanding of consumers' needs, motivations, barriers, and purchase drivers, turning insight into practical actions that move the business forward.
  • Lead Change: Design and continuously improve dashboards, reporting, and insight tools that drive adoption, clarity, and measurable impact across teams.
  • Think Ahead: Proactively identify trends, opportunities, and risks across consumer segments, brand health, and competitive dynamics, translating them into clear strategic recommendations.
  • Connect & Influence: Act as a trusted thought partner to marketing, product, and commercial teams-embedding insights into planning, decision-making, and execution.
  • Act with Ownership: Lead external research partners and platforms, ensuring strong methodologies, high data quality, and effective use of modern and AI-enabled tools.
  • Raise the Bar: Drive innovation and continuous improvement in how consumer insights are captured, analyzed, and activated across the organization.
  • Enable Others: Serve as the central point of contact for consumer and brand insights, supporting key initiatives such as campaign measurement, product innovation, and go-to-market strategy.

What You'll Bring to the Table
  • Five (5)+ years of experience in market research with a focus on brand health tracking; with previous experience in retail/consumer products/footwear
  • Bachelor's degree or equivalent experience in business, marketing, or related field; Advanced degree in mathematics or statistics and/or extensive experience in market research/consumer insights within research firms, agencies, or brands preferred. Proficient in MS office (Word, Excel and PowerPoint)
  • Turn complex data into clear, practical insights that shape real business decisions
  • Deep experience with consumer research (surveys, segmentation, analytics) and knowing when to use the right approach
  • Comfortable using modern insights and visualization tools, including AI-enabled platforms (e.g., Excel, Tableau, Power BI)
  • Self-starter with a bias for action-takes ownership, moves work forward, and navigates ambiguity with confidence
  • Strong storyteller and collaborator who partners across teams and influences senior leaders

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Consumer & Brand Insights Manager
Salary or Pay Range: $115,000 - $125,000
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category: Corporate

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