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Customer Information Representative Jobs (NOW HIRING)

Eversana

Medical Information Representative

Overland Park, KS · On-site

$16.50 - $20.75/hr

Medical Information is a critically important customer-facing function that supports the safe and ... Medical Information Representatives typically support multiple pharmaceutical clients, products ...

City of New York

Key Accounts Representative

Corona, NY · On-site

$90K - $100K/yr

... Representative. Under managerial direction, with latitude for independent judgment and decision ... Maintaining accurate and up-to-date customer contact information in UMAX to support effective ...

Cornerstone Bank

Customer Service Representative

Spencer, MA · On-site

$16.50 - $22.50/hr

This role assists customers with account inquiries, product and service information, digital ... Representatives develop a strong understanding of the Bank's products and services to identify ...

Rep-Lite

Territory Sales Representative - 81

San Diego, CA · On-site

$80K - $84K/yr

Maintain CRM activity, territory reporting, and sales documentation. * Collaborate with marketing ... You will not be penalized for redacting or removing this information. Rep-Lite uses automated ...

Rep-Lite

Territory Sales Representative - 81

Orange, CA · On-site

$80K - $84K/yr

Maintain CRM activity, territory reporting, and sales documentation. * Collaborate with marketing ... You will not be penalized for redacting or removing this information. Rep-Lite uses automated ...

Rep-Lite

Territory Sales Representative - 82

Denver, CO · On-site

$65K - $75K/yr

You'll spend time demonstrating products in customer workshops, helping fabricators understand ... You will not be penalized for redacting or removing this information. Rep-Lite uses automated ...

Rep-Lite

Territory Sales Representative - 81

San Diego, CA · On-site

$80K - $84K/yr

Maintain CRM activity, territory reporting, and sales documentation. * Collaborate with marketing ... You will not be penalized for redacting or removing this information. Rep-Lite uses automated ...

Rep-Lite

Territory Sales Representative - 81

Irvine, CA · On-site

$80K - $84K/yr

Maintain CRM activity, territory reporting, and sales documentation. * Collaborate with marketing ... You will not be penalized for redacting or removing this information. Rep-Lite uses automated ...

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How much do customer information representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer information representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer information representative do?

A Customer Information Representative is responsible for assisting customers by providing detailed information about products, services, policies, or accounts. They typically respond to inquiries via phone, email, or chat, and help resolve issues or concerns customers may have. Their role is crucial in ensuring customer satisfaction, maintaining accurate records, and escalating complex issues to the appropriate departments when necessary. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer information representative, and why are they important?

To thrive as a Customer Information Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic office applications is typically required. Active listening, patience, and a customer-focused attitude help you stand out in this role. These skills ensure accurate information delivery, positive customer experiences, and efficient resolution of inquiries.

What are the most common challenges faced by customer information representatives, and how can they be managed effectively?

Customer Information Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and staying updated on product or service information. Effective management involves strong communication skills, patience, and the ability to quickly adapt to changing information or procedures. Regular training sessions and support from supervisors can help representatives stay informed and confident, while teamwork ensures that complex issues are resolved efficiently.

What is the difference between Customer Information Representative vs Customer Service Associate?

AspectCustomer Information RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require additional certificationsHigh school diploma or equivalent; similar credential requirements
Work EnvironmentCall centers, customer support departments, retail settingsRetail stores, call centers, service desks
Employer & Industry UsageTelecom, banking, retail, healthcareRetail, hospitality, telecom, banking
Common Search & ComparisonCustomer Information Representative vs Customer Service Associate

Both roles involve assisting customers, handling inquiries, and providing support. The main difference lies in the specific job titles used by employers; Customer Information Representatives often focus on managing customer data and account information, while Customer Service Associates typically handle a broader range of customer interactions, including sales and service inquiries. Understanding these distinctions can help job seekers target the right roles based on their skills and career goals.

What cities are hiring for Customer Information Representative jobs?

Cities with the most Customer Information Representative job openings:

What states have the most Customer Information Representative jobs?

States with the most job openings for Customer Information Representative jobs include:

What are popular job titles related to Customer Information Representative jobs?

For Customer Information Representative jobs, the most frequently searched job titles are:

Customer Information Representative jobs near you
Infographic showing various Customer Information Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CUSTOMER INFORMATION OPERATOR

Atlanta, GA • On-site

MARTA
Trucking • 1 - 5K employees
Learn more about MARTAexternal

$17.91/hr

Other

This job post has expired today. Applications are no longer accepted.

MARTA rating

8.2

Company rating: 8.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description


EDUCATION and/or EXPERIENCE
preferably in a call center environment. Strong written, grammar, spelling and data processing skills are required. Must possess ability to utilize a personal computer and have proficient data entry/keyboarding skills. Must have a knowledge of MARTA service area (metro Atlanta), to include familiarity with names of city streets, location of hospitals, schools and universities, governmental agencies (city, state, and federal), and major businesses. Bilingual language skills preferred, and some positions may require bilingual skills, (English and Spanish), in order to meet bilingual staffing needs. Skills evaluations may be administered.
INTERVIEW SELECTION PROCESS:
The selection process may include one or more components to demonstrate applicants' knowledge, skills and abilities in job-related areas. These may include exercises such as practical demonstrations, written communications, oral interview and/or competency assessments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Agent provides MARTA customers with accurate route, trip and schedule information and assist MARTA riders in getting from one point to another bus and rail.
Provides other customer services or directs customers to other sources and departments for requested information.
Provides driving instructions from major highways/interstates to MARTA rail stations.
Provides MARTA customers with telephone numbers for connecting services to Clayton, Cobb and Gwinnett counties.
Receives and refers customer inquiries, commendations, and complaints to the Customer Service Center, BreezeCard inquiries to the Breeze Card Service call center and paratransit inquiries to the Paratransit Reservations call center.
Provides information on special MARTA bus service; parking lot locations, fees, and general information about the MARTA system.
Completes schedule and information requests for MARTA literature and printed schedules and conducts specialized surveys.
Performs other duties as assigned.
AMERICANS WITH DISABILITIES ACT
If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.
MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Salary Grade: UR
Classification: Represented
Number of Openings: 1
Salary Range: $17.91

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