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Customer Implementation Jobs in Atlanta, GA (NOW HIRING)

Pearly

Implementation Specialist

Atlanta, GA · Remote

Where the Account Management CSM owns the long-term customer relationship, the Implementation Specialist owns the critical first stretch: turning a signed contract into a live, functioning customer.

Barco

Customer Success Project Manager

Duluth, GA · On-site

This unique role offers a progressive career path, starting with responsibility for managing customer implementation projects and evolving into a Customer Success Management position. In the initial ...

Barco

Customer Success Project Manager

North Metro, GA · On-site

This unique role offers a progressive career path, starting with responsibility for managing customer implementation projects and evolving into a Customer Success Management position. In the initial ...

Illumia, LLC

Implementation Consultant

Alpharetta, GA · On-site +1

We strive to provide the best customer experience in the industry and have succeeded with a single ... The Implementation Consultant is responsible for delivering and supporting cashless payment and ...

Illumia, LLC

Implementation Consultant

Atlanta, GA · On-site

We strive to provide the best customer experience in the industry and have succeeded with a single ... As an Implementation Consultant, you will be part of our Professional Services team, delivering ...

HD Supply

Manager, Implementation

Atlanta, GA

... through implementation. You will partner closely with commercial,supply chainleaders and cross ... Experience supporting customer-focused or commercial growth initiatives in a B2B environment

Doxim

Implementation Specialist

Suwanee, GA · On-site +1

Doxim's Next Implementation Specialist - C#/.NET Reporting to the Director of Data Processing, you ... Translate customer requirements documentation into efficient, maintainable, and well-structured ...

HD Supply

Manager, Implementation

Atlanta, GA · On-site

... through implementation. You will partner closely with commercial, supply chain leaders and cross ... Experience supporting customer-focused or commercial growth initiatives in a B2B environment

Aptean

AI Implementation Engineer

Alpharetta, GA · On-site

Understand customer business problems and contribute to solution design. * Design and implement AI-native solutions using large language models, traditional machine learning, and software development.

IPA

Implementation Engineer I

Duluth, GA · On-site

$30.76 - $36.53/hr

Implementation Engineer Location: Remote Department: Service Reports to: Field Implementation ... This is a highly visible role with daily, direct impact on the customers and partners who depend on ...

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Showing results 21-40

All JobsCustomer Implementation JobsCustomer Implementation Jobs in Atlanta, GA

Customer Implementation information

See Atlanta, GA salary details

$37.5K

$99.5K

$161.6K

How much do customer implementation jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer implementation in Atlanta, GA is $99,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,600.00 and $116,400.00 per year, depending on experience, location, and employer.

What is a customer implementation specialist?

A Customer Implementation specialist is responsible for onboarding new clients and ensuring the successful deployment of products or services. They work closely with customers to understand their needs, configure solutions, provide training, and resolve any issues during the implementation process. Their goal is to ensure a smooth transition for the customer, maximize customer satisfaction, and set the foundation for long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer implementation specialist?

To thrive as a Customer Implementation Specialist, you need a solid understanding of project management, technical troubleshooting, and client onboarding processes, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, project tracking tools like Jira or Asana, and relevant industry software is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for ensuring a smooth client experience. These skills and qualities are important for successfully guiding customers through onboarding, minimizing errors, and building strong client relationships.

What are some typical challenges faced in a customer implementation role, and how can they be managed effectively?

In a Customer Implementation role, professionals often encounter challenges such as aligning client expectations with product capabilities, coordinating timelines across multiple teams, and managing scope changes during rollout. Effective communication, proactive project management, and setting clear milestones are key strategies to overcome these obstacles. Building strong relationships with both clients and internal stakeholders also helps in quickly addressing issues and ensuring a smooth implementation process.

What is the difference between Customer Implementation vs Customer Support Specialist?

AspectCustomer ImplementationCustomer Support Specialist
Primary FocusOnboarding and deploying products for new customersProviding ongoing support and troubleshooting for existing customers
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, technical troubleshooting
Work EnvironmentProject-based, often client-facing, implementation teamsHelp desks, call centers, support teams
CertificationsOften requires technical or industry-specific certificationsCustomer service certifications beneficial but not always required

Customer Implementation focuses on deploying products and ensuring successful onboarding for new clients, often involving technical setup and project management. Customer Support Specialists handle ongoing customer issues, troubleshooting, and support. While both roles require strong communication skills, Customer Implementation is more project-oriented, whereas Customer Support is ongoing and reactive.

What does a customer implementation specialist do?

A customer implementation specialist is responsible for onboarding new clients, configuring products or services to meet their needs, and ensuring a smooth transition from sales to active use. They often coordinate with technical teams, provide training, and troubleshoot issues during the implementation process to ensure customer satisfaction.

What are the most commonly searched types of Customer Implementation jobs in Atlanta, GA?

The most popular types of Customer Implementation jobs in Atlanta, GA are:

What are popular job titles related to Customer Implementation jobs in Atlanta, GA?

For Customer Implementation jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Implementation jobs in Atlanta, GA look for?

The top searched job categories for Customer Implementation jobs in Atlanta, GA are:

Customer Implementation jobs near you

Implementation Specialist

Pearly

Atlanta, GA • Remote

Full-time

PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Role Summary

The Implementation Specialist owns the post-contract onboarding lifecycle for every new Pearly account, regardless of segment — from Committed through Go-Live. This role is responsible for getting new practices fully configured, trained, and confident in the platform, then handing off a well-documented, “Adopted” account to the Account Management CSM for ongoing relationship management, retention, and expansion. Where the Account Management CSM owns the long-term customer relationship, the Implementation Specialist owns the critical first stretch: turning a signed contract into a live, functioning customer.

This is a full life-cycle implementation role covering the entire book — SMB through Enterprise — rather than a single segment, and is a core seat in Pearly's CS model alongside the Account Management CSM.

 
Time Allocation

Implementation & onboarding delivery ~75%

  • Kickoff through go-live, all segments

Cross-functional coordination ~15%

  • Sales handoff, Product/Eng escalations, CSM handoff

Support queue coverage ~10%

  • Support queue overflow + PTO backfill

 
Key Responsibilities
 
Onboarding Delivery

  • Own onboarding for all newly signed accounts across every segment, managing pacing and prioritization across a mixed caseload.

  • Lead structured kickoff calls that define scope, timeline, stakeholders, and success criteria with each practice.

  • Configure the Pearly platform — PMS integration, payment setup, user permissions, and workflows — to match each practice's specific needs.

  • Run live training sessions for practice staff and providers, ensuring functional competency before go-live.

  • Track onboarding milestones and early account-health signals in Pylon, escalating risk early.

Cross-Functional Coordination

  • Validate the automated HubSpot → Pylon handoff at Committed, confirming segment and account data are accurate before kickoff.

  • Partner with the CSM on a documented go-live handoff once an account reaches “Closed Won” status.

  • Surface technical or product gaps discovered during implementation to cross-functional stakeholders, with clear reproduction detail and proposed solutions (where applicable).

  • Provide light Support queue coverage for overflow and PTO backfill, consistent with the team's shared coverage model.

Process & Documentation

  • Help build and maintain onboarding playbooks, templates, and segment-specific workflows as the customer base grows.

  • Identify recurring onboarding friction points and propose process or tooling improvements.

Success Metrics

  • Time-to-go-live from Committed to Closed Won status

  • Onboarding CSAT / NPS

  • % of accounts reaching “Adopted” status within target window

  • Handoff quality, based on CSM feedback on handoff completeness

  • Data hygiene at close (segment field populated and accurate on HubSpot deals)

Ideal Candidate Profile

  • 2–4 years in SaaS implementation, onboarding, or technical customer success

  • Strong project management skills with the ability to run multiple concurrent onboardings

  • Outcome/ROI oriented

  • Comfortable leading live software configuration and training sessions with non-technical end users

  • Detail-oriented and process-driven, with experience building or improving onboarding playbooks

  • Familiarity with tools like HubSpot and a support/CS platform (e.g., Pylon, Zendesk, Intercom)

  • Technical background is a plus — comfort with integrations, APIs, or PMS/software configuration helps with platform setup and troubleshooting during onboarding

  • Dental or healthcare software experience is a plus, but not required

  • Payment Services background a plus

  • Comfortable with startup ambiguity and evolving process