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Customer Happiness Associate Jobs in Silver Spring, MD

Story Cannabis

Retail Associate - Part Time

Hyattsville, MD · On-site

$15.25 - $17.50/hr

Our vision is to bring hope, happiness, and healing to the world through cannabis, and we're doing ... Responsibilities: * Greet customers when entering the retail store with compassion and ...

Leap

Customer Success Manager

Columbia, MD

$60K - $67K/yr

Associate's degree or Bachelor's degree required. Compensation will be determined based on ... happiness matter to us. Here's what you can look forward to: * Affordable Health & Wellness ...

Max's Best Ice Cream

Ice Cream Associate

Bethesda, MD · On-site

$16.75 - $22.50/hr

Key Responsibilities Customer Service * Greet guests warmly and answer any menu-related questions ... Everything we do is designed to evoke joy and happiness - which enables those lasting memories we ...

Max's Best Ice Cream

Ice Cream Associate

Bethesda, MD · On-site

$15 - $18/hr

Key Responsibilities Customer Service * Greet guests warmly and answer any menu-related questions ... Everything we do is designed to evoke joy and happiness - which enables those lasting memories we ...

CSC Generation

Sales Associate (Sur La Table)

Mclean, VA · On-site

$15.25 - $17.50/hr

Whether the job entails interacting with our customers, driving digital growth, or providing vital ... happiness through cooking and sharing good food. Position Overview As a Sales Associate at Sur La ...

CSC Generation

Sales Associate (Sur La Table)

Alexandria, VA · On-site

$16 - $18.50/hr

  • Medical

Whether the job entails interacting with our customers, driving digital growth, or providing vital ... happiness through cooking and sharing good food. Position Overview As a Sales Associate at Sur La ...

CSC Generation

Sales Associate (Sur La Table)

Mclean, VA · On-site

$15.25 - $17.50/hr

  • Medical

Whether the job entails interacting with our customers, driving digital growth, or providing vital ... happiness through cooking and sharing good food. Position Overview As a Sales Associate at Sur La ...

CSC Generation

Sales Associate (Sur La Table)

Alexandria, VA · On-site

$16 - $18.50/hr

Whether the job entails interacting with our customers, driving digital growth, or providing vital ... happiness through cooking and sharing good food. Position Overview As a Sales Associate at Sur La ...

CSC Generation

Sales Associate (Sur La Table)

Arlington, VA · On-site

$17.25 - $19.75/hr

  • Medical

Whether the job entails interacting with our customers, driving digital growth, or providing vital ... happiness through cooking and sharing good food. Position Overview As a Sales Associate at Sur La ...

CSC Generation

Sales Associate (Sur La Table)

Arlington, VA · On-site

$17.25 - $19.75/hr

Whether the job entails interacting with our customers, driving digital growth, or providing vital ... happiness through cooking and sharing good food. Position Overview As a Sales Associate at Sur La ...

Story Cannabis

Retail Associate

Waldorf, MD · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our vision is to bring hope, happiness, and healing to the world through cannabis, and we're doing ... Responsibilities: * Greet customers when entering the retail store with compassion and ...

Story Cannabis

Retail Associate - Part Time

Hyattsville, MD · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our vision is to bring hope, happiness, and healing to the world through cannabis, and we're doing ... Responsibilities: * Greet customers when entering the retail store with compassion and ...

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Showing results 21-40

All JobsCustomer Happiness Associate JobsCustomer Happiness Associate Jobs in Silver Spring, MD

Customer Happiness Associate information

See Silver Spring, MD salary details

$9

$17

$28

How much do customer happiness associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer happiness associate in Silver Spring, MD is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.90 per hour, depending on experience, location, and employer.

What is a customer happiness associate?

A Customer Happiness Associate is a professional dedicated to ensuring customers have a positive experience with a company's products or services. Their main responsibilities include addressing customer inquiries, resolving issues, and providing support through various communication channels such as email, chat, or phone. They aim to build strong relationships with customers by being attentive, empathetic, and solution-oriented. Ultimately, their goal is to enhance customer satisfaction and loyalty, contributing to the overall success of the business.

What are the key skills and qualifications needed to thrive as a customer happiness associate?

To thrive as a Customer Happiness Associate, you need strong communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and live chat platforms is typically required. Patience, empathy, and adaptability help individuals excel in addressing diverse customer needs and ensuring positive interactions. These skills are vital for delivering high-quality service, building customer loyalty, and enhancing overall satisfaction.

How does a customer happiness associate typically handle challenging customer interactions while maintaining a positive experience?

Customer Happiness Associates often encounter situations where customers are frustrated or upset. In these cases, associates use active listening and empathy to understand the customer's concerns, remain calm under pressure, and follow established resolution protocols. They collaborate closely with team members and supervisors to escalate complex issues when necessary, ensuring solutions align with company policies. This approach helps maintain a positive customer experience while effectively addressing concerns and supporting customer loyalty.

What is the difference between Customer Happiness Associate vs Customer Service Representative?

AspectCustomer Happiness AssociateCustomer Service Representative
Primary FocusEnhancing customer satisfaction and loyaltyHandling inquiries and resolving issues
Skills NeededEmpathy, communication, problem-solvingCommunication, patience, product knowledge
Work EnvironmentCustomer support teams, call centers, online platformsCall centers, retail, online support
Common CertificationsCustomer service certifications, communication skillsCustomer service certifications, product training

While both roles involve assisting customers, a Customer Happiness Associate primarily focuses on building positive relationships and ensuring overall satisfaction, whereas a Customer Service Representative handles specific inquiries and resolves issues. The roles often overlap but differ in their emphasis on customer experience versus issue resolution.

What are popular job titles related to Customer Happiness Associate jobs in Silver Spring, MD?

For Customer Happiness Associate jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Happiness Associate jobs in Silver Spring, MD look for?

The top searched job categories for Customer Happiness Associate jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Happiness Associate jobs?

Cities near Silver Spring, MD with the most Customer Happiness Associate job openings:

Customer Happiness Associate jobs near you
Infographic showing various Customer Happiness Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,851 per year, or $17.7 per hour.

Retail Associate - Part Time

Story Cannabis

Hyattsville, MD • On-site

$15.25 - $17.50/hr

Part-time

Re-posted 17 days ago

Job description

Our Story:

Story Cannabis was built by misfits on a mission - people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we're just getting started.

Our vision is to bring hope, happiness, and healing to the world through cannabis, and we're doing it one state, one store, and one customer at a time.

Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do.

If you're ready to challenge what's expected and shape the future of cannabis, your next chapter starts with Story.

Overview:

As a Retail Associate, you'll be the face of our store - welcoming customers, guiding them through product selections, and ensuring an exceptional shopping experience. You'll bring our brand to life through genuine interactions, deep product knowledge, and a passion for helping people discover what fits their needs. This role blends customer service, education, and operational precision to create a seamless and enjoyable experience for every guest who walks through our doors.

Responsibilities:

  • Greet customers when entering the retail store with compassion and professionalism. 
  • Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase. 
  • Completes all sales and job duties per company SOP. 
  • Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge. 
  • Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer. 
  • Work with a diverse group of personalities - employees and customers. 
  • Possess excellent skills in mathematics. 
  • Be extremely organized, efficient, and a good manager of time & resources. 
  • Operate cash register, computer-based POS system, and cash drawer. 
  • Clean, stock, and organize retail store. 
  • Conduct nightly inventory counts of all retail store products. 
  • Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.   
  • Work on special projects and assignments designated by management. 
  • Other duties as assigned. 

 Qualifications & Requirements:

  • Minimum High School Diploma or G.E.D equivalent required.
  • Previous customer services experience preferred.
  • Marijuana knowledge a bonus.
  • Must be over 21 years of age.
  • Can legally work in the United States - all documentation required.
  • Must have a valid State-Issued ID or U.S. Passport
  • Must have reliable transportation.
  • Must have no scheduling restrictions.
  • Employment offers are contingent upon successful completion of all pre-employment background checks.

 Physical Requirements:

  • Must have the ability to push, pull, or lift a minimum of 50 pounds.
  • Must be capable of sitting, squatting, standing, kneeling, bending, or walking for extended periods.

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