Customer Facing Project Manager Jobs in Ridgewood, NJ

Description

As the Project Manager for the Retail Network Transformation (RNT) team, you will lead the planning and delivery of property and construction initiatives across the retail portfolio, including renovations, expansions, relocations, and other facility-related projects. You will partner with internal business stakeholders, vendors, landlords (as applicable), and cross-functional teams to define scope, develop schedules and budgets, and drive execution from project kickoff through closeout. This role is accountable for on-time, on-budget delivery, proactive risk management, clear status reporting, and ensuring work is completed safely and to required quality and compliance standards-often in occupied, customer-facing environments where business continuity is critical.

Primary responsibilities include

• Lead end-to-end project delivery with moderate guidance, including scope definition, stakeholder alignment, procurement/contractor engagement, and day-to-day coordination across internal teams and external partners.
• Develop and manage project budgets, forecasts, and approvals; track commitments and actuals; and implement cost controls and change management practices to protect project financial outcomes.
• Plan and execute construction in occupied/open retail settings by coordinating phasing, off-hours work windows, access and logistics, temporary controls/signage, and stakeholder communications to minimize customer and colleague disruption.
• Own project risk, issue, and dependency management by identifying impacts early (schedule, cost, quality, safety, business continuity), driving mitigation plans, and escalating decisions when needed.
• Provide project leadership through clear communication, meeting facilitation, and consistent reporting; mentor less experienced colleagues as needed; and promote a collaborative, accountable team environment.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor's degree in Construction Management, Engineering, Architecture, Business, or a related field (or equivalent practical experience) or 

  5+ years of experience managing commercial construction and/or facilities projects, including multiple concurrent projects, vendor/contractor oversight, and delivery in occupied/open retail environments (construction while open).

• Demonstrated capability in core project management disciplines (scope, schedule, budget, quality, risk, and change control) and familiarity with estimating, project controls, construction administration, phasing/logistics planning, and safety practices in regulated or customer-facing environments.

Hours & Work Schedule

• Monday-Friday with occasional evenings/weekends as needed; hybrid schedule (1-2 days in office, 3-4 days visiting project sites).
• Travel: 25-50%, including occasional overnights.

Pay Transparency

The salary range for this position is $71,000.00-$100,000.00 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.