Customer Experience Strategy Manager Jobs in Spring Valley, NY

Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. From strategy to execution, this team delivers integrated, end-to-end support and advisory services covering valuation modeling, cost optimization, restructuring, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. Work alongside clients every step of the way, helping them navigate new challenges, avoid financial pitfalls, and provide practical solutions at every stage of their journey-before, during, and after any major transformational projects or transactions.

The technology (tech) strategy practice is seeking a manager to join our dynamic, technology-driven team. The contributions you'll make are meaningful and deliver tangible impact on the world around us. Be a part of something exceptional-apply today!

Work you'll do

As a Manager, Strategy, Growth, and Transformation on the technology strategy team, you will be responsible for:

• Leading strategy and transformation workstreams for clients across business, operating model, and growth priorities
• Developing fact-based analyses, business cases, and strategic recommendations using qualitative and quantitative data
• Managing day-to-day client interactions, project plans, deliverables, and team coordination across multiple stakeholders
• Synthesizing findings into executive-level presentations, reports, and recommendations for leadership decision-making
• Coaching junior team members and driving quality, consistency, and timely delivery across workstreams

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Our Strategy offering architects bold strategies to achieve business and mission goals, enabling growth, competitive advantage, technology modernization, and continuous digital and AI transformation.

Tech Strategy, part of Strategy Offering, helps clients unlock business agility and sustainable value through technology. We reimagine the technology + business relationship by architecting future business and technology strategies, operating models, platforms, ecosystems, and capabilities into integrated business solutions. We orchestrate the breadth of Deloitte to co-create business value across the C-suite and to the board. Backed by strategic alliances with leading technology and AI providers, a growing portfolio of proprietary accelerators, and deep technical talent, we help you unlock the promise of the technology estate. Deloitte's Technology, AI, and Data Strategy professionals assist with:

Qualifications

Required:

• Bachelor's degree
• 6+ years of experience in strategy, management consulting, business transformation, or enterprise change initiatives
• 3+ years of experience leading project workstreams, deliverables, and junior team members
• 3+ years of experience developing executive-level presentations, business cases, and strategic recommendations
• Experience using qualitative and quantitative analysis to support business decisions
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Master of Business Administration
• 6+ years of experience serving Fortune 500 or large enterprise clients
• Experience supporting growth strategy, operating model design, or transformation program delivery
• Experience facilitating client workshops, leadership meetings, or decision sessions
• Experience with financial modeling, scenario analysis, or market assessment
• Experience managing multiple workstreams in a consulting environment

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $155,600 to $306,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. From strategy to execution, this team delivers integrated, end-to-end support and advisory services covering valuation modeling, cost optimization, restructuring, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. Work alongside clients every step of the way, helping them navigate new challenges, avoid financial pitfalls, and provide practical solutions at every stage of their journey-before, during, and after any major transformational projects or transactions.

The technology (tech) strategy practice is seeking a manager to join our dynamic, technology-driven team. The contributions you'll make are meaningful and deliver tangible impact on the world around us. Be a part of something exceptional-apply today!

Work you'll do

As a Manager, Strategy, Growth, and Transformation on the technology strategy team, you will be responsible for:

• Leading strategy and transformation workstreams for clients across business, operating model, and growth priorities
• Developing fact-based analyses, business cases, and strategic recommendations using qualitative and quantitative data
• Managing day-to-day client interactions, project plans, deliverables, and team coordination across multiple stakeholders
• Synthesizing findings into executive-level presentations, reports, and recommendations for leadership decision-making
• Coaching junior team members and driving quality, consistency, and timely delivery across workstreams

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Our Strategy offering architects bold strategies to achieve business and mission goals, enabling growth, competitive advantage, technology modernization, and continuous digital and AI transformation.

Tech Strategy, part of Strategy Offering, helps clients unlock business agility and sustainable value through technology. We reimagine the technology + business relationship by architecting future business and technology strategies, operating models, platforms, ecosystems, and capabilities into integrated business solutions. We orchestrate the breadth of Deloitte to co-create business value across the C-suite and to the board. Backed by strategic alliances with leading technology and AI providers, a growing portfolio of proprietary accelerators, and deep technical talent, we help you unlock the promise of the technology estate. Deloitte's Technology, AI, and Data Strategy professionals assist with:

Qualifications

Required:

• Bachelor's degree
• 6+ years of experience in strategy, management consulting, business transformation, or enterprise change initiatives
• 3+ years of experience leading project workstreams, deliverables, and junior team members
• 3+ years of experience developing executive-level presentations, business cases, and strategic recommendations
• Experience using qualitative and quantitative analysis to support business decisions
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Master of Business Administration
• 6+ years of experience serving Fortune 500 or large enterprise clients
• Experience supporting growth strategy, operating model design, or transformation program delivery
• Experience facilitating client workshops, leadership meetings, or decision sessions
• Experience with financial modeling, scenario analysis, or market assessment
• Experience managing multiple workstreams in a consulting environment

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $155,600 to $306,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.