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Customer Experience Program Manager Jobs in Northfield, VT

Confluence Behavioral Health LLC

Program Nurse

VT · On-site

$45 - $55/hr

Program Nurse As part of the Confluence direct-care team, Program Nurse plays an important role ... management of common health concerns of adults * Psychological/psychiatric training or experience a ...

Walgreens

Customer Service Associate

Bristol, VT · On-site

$15 - $20.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Bristol, VT

$15 - $20.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Pharmacy Customer Service Associate

Bristol, VT · On-site

$17 - $19/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including ...

Walgreens

Pharmacy Customer Service Associate

Barre, VT · On-site

$17 - $19/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including ...

Walgreens

Customer Service Associate

Bristol, VT · On-site

$16 - $18/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Greet customers and provide them with a positive, engaging experience with your personality ... Ability to take direction from management * Must be 16 years of age or older to be considered

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Northfield, VT

Customer Experience Program Manager information

See Northfield, VT salary details

$10

$63

$99

How much do customer experience program manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer experience program manager in Northfield, VT is $63.06, according to ZipRecruiter salary data. Most workers in this role earn between $42.07 and $81.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Northfield, VT look for? The top searched job categories for Customer Experience Program Manager jobs in Northfield, VT are:
Customer Experience Program Manager jobs near you

Unemployment Compensation Customer Service Representative I - Temporary

State of Vermont

Montpelier, VT • On-site

$16.25 - $22/hr

Other

Re-posted 15 days ago

State Of Vermont rating

8.0

Company rating: 8.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

10th of 50 rated states

Job description

Overview
The Vermont Department of Labor is looking for an experienced customer service representatives to join the Unemployment Insurance team!
The Unemployment Insurance Customer Service Representatives I provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial and subsequent assessment of individual needs; persuading claimants to accept referrals to Career Resource Centers for reemployment services; investigation and resolution of eligibility issues and applies adjustments to individual cases as needed. Employees in this class may train new staff and may be assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance. Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.
This is an in-office position. Remote and/or hybrid work schedules are not available at this time
Who May Apply
This position, Unemployment Compensation Customer Service Representative I - Temporary (Job Requisition #52384), is open to all State employees and external applicants. This is a temporary position. Temporary work is typically for variable hours, and is not expected to be full-time. The State does not guarantee 40 hours of work per week.
If you would like more information about this position, please contact michael.posternak@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Environmental Factors
Incumbents must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact. Incumbents may encounter clients who are uncooperative or who may be hostile during interviews for which considerable human relations skills are required. Workload volume will be extremely high on occasion.
Minimum Qualifications
Two (2) years or more of direct customer service experience, program administration support, interpreting and applying rules and guidelines, or records management INCLUDING experience in data entry or computer technology.
Equal Opportunity Employer
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

What State Of Vermont employees say

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About State of Vermont

Sourced by ZipRecruiter

State of Vermont is not a conventional company but rather a governing body of which oversees the U.S. state of Vermont. Its headquarters are situated in Montpelier, VT, US. As an official state governmental authority, it is involved in various industry sectors including health, environment, transportation, education, commerce, and public safety. Its functions range from law enforcement to educational programs, social services, environmental conservation, and more. The official website vermont.gov serves as a central portal for citizens to access state services and information.

Industry

Public administration

Company size

51 - 200 Employees

Headquarters location

Montpelier, VT, US

Year founded

1791

Social media

Twitter

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