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Customer Experience Program Manager Jobs in Montclair, NJ

Tesla

Customer Experience Specialist

Flushing, NY · On-site

$22.71 - $32.40/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Tesla Babies program * Commuter benefits * Employee discounts and perks program Expected ...

KITH

Customer Experience Associate

Manhattan, NY · On-site

$18 - $20/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

Tesla

Customer Experience Specialist

Randolph, NJ · On-site

$15.92/hr

Proficient with Microsoft Office Suite and CRM tools Ability to work evening hours, weekends, and ... Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions ...

New

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

zerohash

Senior Program Manager

New York, NY · Remote

$126K - $127K/yr

Experience managing multiple concurrent workstreams, dependencies and risks, driving alignment ... Through a single integration, customers can launch regulated crypto buy, sell, and custody services ...

SPINX Company

Customer Experience Specialist

Dover, NJ · On-site

$19.50/hr

About the role A Customer Experience Specialist is integral to delivering exceptional living ... Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

Tjx

Customer Experience Associate

South Plainfield, NJ · On-site

$15.92 - $16.42/hr

Promotes credit and loyalty programs * Maintains and upholds merchandising philosophy and follows ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

Zero Hash

Senior Program Manager

New York, NY · On-site +1

$126K - $127K/yr

Experience managing multiple concurrent workstreams, dependencies and risks, driving alignment ... Through a single integration, customers can launch regulated crypto buy, sell, and custody services ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

KITH

Customer Experience Associate

Brooklyn, NY · On-site

$18 - $20/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

PHASE3

Customer Experience Specialist

Mountain Lakes, NJ

$17 - $21.25/hr

We manage the picture of projects - start-to-finish, arm-in-arm - like no other partner. With ... Our Customer Experience Specialist position is responsibleforaccount coordination and sales support ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Montclair, NJ

Customer Experience Program Manager information

See Montclair, NJ salary details

$9

$55

$86

How much do customer experience program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience program manager in Montclair, NJ is $55.11, according to ZipRecruiter salary data. Most workers in this role earn between $36.73 and $70.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Montclair, NJ look for? The top searched job categories for Customer Experience Program Manager jobs in Montclair, NJ are:
What cities near Montclair, NJ are hiring for Customer Experience Program Manager jobs? Cities near Montclair, NJ with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Montclair, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $114,626 per year, or $55.1 per hour.

Part Time Program Manager - Tenafly Public Schools

Right at School

Tenafly, NJ • On-site

$21 - $25/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Right At School rating

5.9

Company rating: 5.9 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

53rd of 77 rated education support services

Job description

Job Description
PROGRAM MANAGER
Job Description
Right At School - a place to be a kid!
Program Manager
Right At School provides local school districts before and after school extended day programs with a focus on disguised learning activities and daily enrichment dedicated to the success of all students!
Right At School's mission emphasizes a commitment to inspire a love of learning, support schools, and give families peace of mind. We do this by building a team of mission-driven individuals, who are passionate about fostering a love of learning and creating safe, engaging experiences for children. Our vision is to bring exceptional, affordable programs to as many students, families, and schools as possible while providing a safe environment for children to explore and grow.
Program Manager Pay Rate: $21.00-$25.00 (based on education and experience)
Program Hours: Monday-Friday 7:30am to 8:30am AND 3:10pm to 6:00pm
You'll drive the mission by:
  • Safety & Joy: Exhibits role model qualities ensuring safety and joy standards are met by supporting a clear understanding of the roles and responsibilities to a team of staff members. Supports operational efficiency by keeping site documents and licensing standards up to date. Outlines attendance protocols, behavior policies, safety procedures, and ensures program tasks are completed effectively. Continual coaching, fostering respectful relationships among staff to address any challenges or issues promptly to maintain team cohesion, and productivity.
  • Safety Assurance: Consistently support and report on safety protocols to ensure the well-being of all participants. Identify and submit proof of MMR
  • Effective Communication: Engage meaningfully with families, client partners, peers, and children to support effective communication and relationship building. Respond promptly to emails, text messages, and inquiries during program hours to ensure transparency and trust. Communicate and collaborate regularly with the Area Manager to support outlined program goals and assist in implementing changes or processes as guided.
  • Documentation and Compliance: Maintain accurate records for student check-ins and check-outs. Ensure "name to face" attendance procedures are completed per company policy.
  • Daily Routine: Implement daily activities, fitness fun, and curriculum while providing a safe and engaging environment.

Ideal Candidates will have the following:
  • Experience with working amongst competing priorities and delivering quality service to all stakeholders
  • High school diploma or GED completed
  • Experience working with children and knowledge of unique and special needs
  • Coursework or training in child development and/or related field
  • Communication skills; oral, written, and visual with adults and children
  • Ability to model professional standards when dealing with students, parents, staff, and community
  • Familiarity with Google technology software or willingness to learn
  • 18+ years of age

New Jersey State Requirements:
  • Ability to meet state-specific requirements;
  • First Aid and CPR-in-person
  • Cleared tuberculosis test
  • Short & Long Term Disability
  • High School Diploma or General Education Development (GED) Diploma
  • AND
  • 6 hours training (in child care) and 3 hours (in child program management)
  • OR
  • Certificate as a Recreation Technician from the National Recreation and Park Association (NRPA) AND 6 hours training (in child care) AND 3 hours (in child program management) AND 2 years experience
  • OR
  • Child Development Associate (CDA) Certificate; Group Teacher Approval; or 15 college credits in child development, education, recreation, psychology, health care, nursing or any other field related to child growth and development AND 6 hours training (in child care) AND 3 hours (in child program management) AND 2 years experience
  • OR
  • 15 college credits in areas not related to children AND 6 hours (in child care) AND 3 hours (in child program management) AND 3 years experience
  • OR
  • Associate's Degree in any field AND 6 hours (in child care) AND 3 hours (in child program management) AND 2 years experience
  • OR
  • Bachelor's Degree in a child related field; or Office of Licensing Head Teacher Approval AND 3 hours training (in child program management)
  • AND 1 year experience
  • OR
  • Certificate as a Recreation Administrator, Recreation Supervisor or Recreation Professional AND 3 hours training (in child program management) AND 1 year experience
  • OR
  • Bachelor's Degree in an unrelated field AND 6 hours training (in child care) AND 3 hours (in child program management) AND 1 year experience
  • OR
  • School Age Program Supervisor endorsement from the New Jersey Registry for Childhood Professionals, Professional Impact New Jersey
  • *Training requirement must be completed within 9 months of being approved as Program Supervisor by the OOL

Benefits Offered with Right At School:
  • Health & Wellness: Medical/Virtual Care, Dental and Vision Insurance Plans
  • Pet Health: Pet discount programs and pet insurance
  • Physical Wellness: Supplemental Insurance (e.g. ate any potential risks within the program environment.
  • Financial Wellness: 401(k) with Company match & free financial coaching
  • Protection & Support: Legal service, identity theft, and Transit/parking savings plans, Employee Assistance Program
  • Childcare: Free or discounted enrollment in our before/after school programs is offered to Right At School team members within participating facilities
  • Additional Perks: Free NAA Professional Membership, TicketsAtWork Perks Program, and Cell phone discounts

*All benefits and perks available, have their own eligibility criteria that must be met.
Right At School is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

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