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Customer Experience Program Manager Jobs in Montclair, NJ

Aime Leon Dore

Customer Experience Manager

New York, NY · On-site

$80K - $90K/yr

Aime Leon Dore is looking for a Customer Experience Manager to join our team in New York, New York, reporting directly to Director of Domestic Operations. This position will support ALD's end-to-end ...

Aimé Leon Dore

Customer Experience Manager

New York, NY · On-site

$80K - $90K/yr

Aimé Leon Dore is looking for a Customer Experience Manager to join our team in New York, New York, reporting directly to Director of Domestic Operations. This position will support ALD's end-to-end ...

Five Below

Customer Experience Manager

Brooklyn, NY · On-site

$20/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Brooklyn, NY · On-site

$20/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Nanuet, NY · On-site

$19/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Nanuet, NY · On-site

$19/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Spruce Infotech

Technical Program Manager

Manhattan, NY · On-site

$142K - $183K/yr

... digital capabilities across customer experience, AI/ML, marketing technology, enterprise ... program communications, and training strategies Identify, manage, and resolve risks/issues at ...

Tesla

Customer Experience Specialist

Staten Island, NY · On-site

$22.71 - $32.40/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Tesla Babies program * Commuter benefits * Employee discounts and perks program Expected ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Montclair, NJ

Customer Experience Program Manager information

See Montclair, NJ salary details

$9

$55

$86

How much do customer experience program manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer experience program manager in Montclair, NJ is $55.11, according to ZipRecruiter salary data. Most workers in this role earn between $36.73 and $70.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Montclair, NJ look for? The top searched job categories for Customer Experience Program Manager jobs in Montclair, NJ are:
What cities near Montclair, NJ are hiring for Customer Experience Program Manager jobs? Cities near Montclair, NJ with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Montclair, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $114,626 per year, or $55.1 per hour.

Customer Experience Manager

Aime Leon Dore

New York, NY • On-site

$80K - $90K/yr

Full-time

Re-posted 10 days ago

Job description

Aime Leon Dore is looking for a Customer Experience Manager to join our team in New York, New York, reporting directly to Director of Domestic Operations. This position will support ALD's end-to-end customer journey by overseeing and resolving customer issues across all channels. This role serves as a central point of contact for customer concerns, ensuring timely, accurate, and brand-aligned responses while partnering with internal teams to keep the customer experience smooth and consistent.

Duties and Responsibilities

  • Lead, mentor, and develop a high-performing CX team, fostering a customer-first mindset by implementing regular coaching/QA, managing clear performance goals, providing feedback, and development pathways.
  • Address a broad range of customer concerns, including post-purchase questions, product issues, service complaints, delivery delays, order discrepancies, store interactions, and general feedback.
  • Maintain ALD's service tone and brand voice in all digital communications while delivering efficient, solutions-oriented resolutions.
  • Serve as the primary CX liaison with internal teams, to ensure voice-of-customer insights are shared and actioned.
  • Partner with all internal teams to align CX initiatives with product rollouts, marketing campaigns, and operational changes, while representing the CX function in cross-departmental communications
  • Work with fulfillment, logistics, and operations teams to troubleshoot order-related concerns, including shipment errors, delays, or damaged goods.
  • Support operational and service improvements by documenting issue trends and proposing small-scale workflow enhancements, while owning strategic decision-making.
  • Identify, lead, evaluate, and deploy workflow automation, AI/chatbot integration, and process digitization to enhance team efficiency and customer self-service.
  • Monitor, analyze, and report on key CX metrics to inform strategy and performance, while regularly presenting performance reports and insights to leadership.
  • Champion a culture of continuous improvement, proactively identifying friction points and implementing solutions.
  • Establish, track, and exceed departmental and personal KPIs - while setting a roadmap for future performance benchmarks.

Qualifications

  • 3-5+ years in customer experience, customer service, hospitality, retail support, or digital support roles.
  • Strong written communication skills with the ability to convey clear, professional, brand-aligned responses.
  • Experience managing high-volume customer inquiries with accuracy and empathy.
  • Experience with Gorgias, ERP, 3PL Warehousing and Shopify preferred
  • Ability to collaborate effectively, hold others accountable, and take ownership of function
  • Strong problem-solving skills with the ability to navigate complex customer concerns.
  • Organized, detail-oriented, and able to manage multiple open cases simultaneously.

Salary Range: $80,000 - $90,000

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