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Customer Experience Program Manager Jobs in Chicago, IL

BVM Agency Inc

Customer Experience Associate

Merrillville, IN · On-site

$16.25 - $21.75/hr

Educate customers on renewable energy programs and promotions. * Answer questions and provide personalized recommendations. * Deliver an exceptional customer experience. * Support sales goals while ...

GVW Group

Customer Experience Associate

Highland Park, IL · On-site

$16.75 - $22.50/hr

Communicate with customers via phone and email via case management. * Investigate and solve ... Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree is ...

Foxhole Technology

Program Manager

Chicago, IL · On-site

... and customer satisfaction. This role requires a proven leader capable of managing complex ... Demonstrated experience managing large, complex IT service delivery environments and cross ...

Foxhole Technology

Program Manager

Chicago, IL · On-site

$180K - $220K/yr

... and customer satisfaction. This role requires a proven leader capable of managing complex ... Demonstrated experience managing large, complex IT service delivery environments and cross ...

Hendrickson USA, LLC

Program Manager

Woodridge, IL · On-site

$100K - $160K/yr

Lead customer program launch meetings once the program has been accepted and resourced in the ... Minimum of 10 years of experience in engineering, marketing, or business with at least 5 years of ...

ADB

Strategic Program Manager

Chicago, IL · On-site

Monitors, manages, and drives solutions for all program KPI's including financial metrics, customer experience, quality standards, and profitability * Proactively manages changes in project scopes ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Chicago, IL

Customer Experience Program Manager information

See Chicago, IL salary details

$9

$55

$87

How much do customer experience program manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer experience program manager in Chicago, IL is $55.75, according to ZipRecruiter salary data. Most workers in this role earn between $37.16 and $71.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Chicago, IL? For Customer Experience Program Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Chicago, IL look for? The top searched job categories for Customer Experience Program Manager jobs in Chicago, IL are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Chicago, IL as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $112,387 per year, or $54 per hour.

Customer Experience Specialist

Body Builders Auto

Rolling Meadows, IL • On-site

$17.75 - $22.50/hr

Full-time

Re-posted 12 days ago

Job description

BBA, Inc. Collision Repair Specialist seeks to add a qualified Customer Experience Representative, to its team!!! If you enjoy interacting with customers, looking to find a career with tons of growth opportunities and become part of a dynamic industry, WE are the team for you!

Qualifications:

  • Customer Service Rep: 1 year (Required)
  • Friendly
  • Team Player mindset
  • Excellent communication skills
  • Adaptable

Job Description: This position assists the front end coordinators with all the administrative tasks associated with the customer experience. Candidates work closely with customer and team members to ensure clear expectation are set to move our vehicles through efficiently and accurately. Ideal candidates must enjoy interacting with customers and handling administrative tasks as they become the main point of contact for customer.

Job Responsibilities:

  • Main Responsibility is to ensure in unbeatable CUSTOMER EXPERIENCE!
  • Answer phones: respond to customer calls and emails, answer questions and redirect calls
  • Log updates in our management system
  • Log updates for the Rental Car Companies in regards to status of vehicle via online portal
  • Update customers status of vehicle via text, email or phone call, working with Production manager updating production log..
  • Update our OEM partners with vehicle data using their portal online
  • Administrative tasks, such and copying, scanning, saving files on USB drives
  • Generate reports for management

BBA, Inc. seeks a friendly, motivated, enthusiastic team player who enjoys being part of a team that's focused on knowledge, growth and reputation.