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Customer Experience Process Improvement Analyst Jobs

Walmart

Manager, Process Improvement

Goshen, AR · On-site

$80K - $155K/yr

Analyze processes to identify gaps, root causes, and opportunities for standardization and ... Strong leadership skills with experience managing cross-functional teams and mentoring associates.

Walmart

Manager, Process Improvement

Springdale, AR · On-site

$80K - $155K/yr

Analyze processes to identify gaps, root causes, and opportunities for standardization and ... Strong leadership skills with experience managing cross-functional teams and mentoring associates.

Walmart

Manager, Process Improvement

Bella Vista, AR · On-site

$80K - $155K/yr

Analyze processes to identify gaps, root causes, and opportunities for standardization and ... Strong leadership skills with experience managing cross-functional teams and mentoring associates.

Ardent Health Services

Analyze, develop, and optimize service processes to improve efficiency, quality, and safety ... Bachelor's degree in Business, Health Administration, or related field. * 3+ years of experience as ...

Walmart

Manager, Process Improvement

Elkins, AR · On-site

$80K - $155K/yr

Analyze processes to identify gaps, root causes, and opportunities for standardization and ... Strong leadership skills with experience managing cross-functional teams and mentoring associates.

Walmart

Manager, Process Improvement

Anderson, MO · On-site

$80K - $155K/yr

Analyze processes to identify gaps, root causes, and opportunities for standardization and ... Strong leadership skills with experience managing cross-functional teams and mentoring associates.

Walmart

Manager, Process Improvement

Bentonville, AR · On-site

$80K - $155K/yr

Analyze processes to identify gaps, root causes, and opportunities for standardization and ... Strong leadership skills with experience managing cross-functional teams and mentoring associates.

WVU Medicine

Three (3) years of direct experience in process improvement related to optimizing business ... Conduct thorough analysis of existing processes to identify inefficiencies and areas for ...

Ardagh Group

Process Improvement Engineer

Sapulpa, OK · On-site

$92K/yr

Five (5) years of experience using various improvement methods and tools * Self-motivated and ... Proficient in analytical software (i.e. JMP or Minitab) Preferred skills / qualifications: * Master ...

Axos Bank

Process Improvement Consultant

San Diego, CA · On-site

$70K - $120K/yr

Analyze data to identify improvement opportunities and mitigate risks Qualifications: * Bachelor ... Experience in financial services is a plus * Experience in low-code workflow configuration is a ...

Walmart

Manager, Process Improvement

Springdale, AR · On-site

$80K - $155K/yr

... by analyzing performance data, identifying gaps, and developing sustainable solutions. The manager ... Proven experience leading process improvement initiatives and managing change across complex ...

Oscar Health

Associate, Process Improvement

New York, NY · On-site

$96K - $127K/yr

We're hiring a Process Improvement Associate to join our Network Operations team. Oscar is the ... analytics tools * 2+ years of experience with end to end project management * 2+ years of ...

Walmart

Manager, Process Improvement

Anderson, MO · On-site

$80K - $155K/yr

... by analyzing performance data, identifying gaps, and developing sustainable solutions. The manager ... Proven experience leading process improvement initiatives and managing change across complex ...

Oscar Health

Associate, Process Improvement

New York, NY · Hybrid

$96K - $127K/yr

We're hiring a Process Improvement Associate to join our Network Operations team. Oscar is the ... analytics tools * 2+ years of experience with end to end project management * 2+ years of ...

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Customer Experience Process Improvement Analyst information

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$48.5K

$80.5K

$100.5K

How much do customer experience process improvement analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer experience process improvement analyst in the United States is $80,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $89,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Customer Experience Process Improvement Analyst jobs?

For Customer Experience Process Improvement Analyst jobs, the most frequently searched job titles are:

Manager Process Improvement

Edmond, OK

OU Medical Center
1 - 5K employees
Learn more about OU Medical Centerexternal

Full-time

Medical, Dental, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Partner with leadership to translate organizational strategy into a prioritized Process Improvement portfolio and oversee initiative intake, scoping, resourcing, and governance.

  • Lead the implementation, sustainment, and monitoring of Lean management systems and structured improvement methodologies across clinical and non-clinical domains.

  • Collaborate with stakeholders, lead change management efforts, and present performance insights to senior leadership.

Job description

Position Title:Manager Process ImprovementDepartment:Quality & Process ImprovementJob Description:

The manager of Process Improvement provides operational and strategic leadership for the Process Improvement team. This role ensures alignment of enterprise improvement efforts with institutional priorities for quality, safety, patient experience, and operational excellence. The Manager ensures consistent application of structured improvement methodologies, oversees deployment of Lean management systems, and builds institutional capability in operational excellence across clinical and non-clinical domains.
This leader serves as a strategic partner to physician, nursing, operational, and executive leaders to embed sustainable performance improvement into daily operations.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.

  • Partner with the Direction of Quality Improvement to translate organizational strategy into a prioritized Process Improvement portfolio.
  • Oversee intake progress, scoping, resourcing and governance of initiatives.
  • Align project selection to institutional KPIs, regulatory priorities, and operation performance gaps .
  • Ensure measurable impact and return on investment across initiatives .
  • Develop consultant capability in advanced improvement methodologies and management systems.
  • Foster accountability, psychological safety, and high-performance team culture.
  • Ensure consistent application of structured improvement methodologies across initiatives .
  • Lead implementation and sustainment of Lean management systems including: tiered daily huddles, visual management, leader standard work, strategy deployment alignment.
  • Establish standards for project documentation, measurement rigor, and sustainment planning,
  • monitors project progress, outcomes, and sustainability using defined KPIs and dashboards.
  • Collaborate with physician leaders, operational executives, nursing leadership and analytics teams
  • Lead change management efforts to embed improvements into daily management systems
  • Remove barriers to initiative success and escalates risk appropriately
  • champion a culture of continuous improvement phycological safety, and data driven decision making.
  • Ensure post-implementation integration into daily operations
  • Serve as a trusted advisor in workflow optimization, capacity modeling, and performance acceleration.
  • Present portfolio performance, risks, and strategic recommendations to senior leadership.
  • Promote system thinking and cross-functional collaboration across the organization.
  • Provide direct supervision, coaching, and performance management for Process Improvement Consultants.
  • Build succession planning and career development pathways within the Process Improvement team.

General Responsibilities:

  • Perform other duties as assigned

Minimum Qualifications:

Education; Bachelor's degree in healthcare administration, nursing, business, industrial engineering, or related field required.

Experience: 5+ years of progressive healthcare process improvement experience required. 3 years of progressive leadership experience overseeing improvement initiatives and/or teams required.

Certification/License Requirements:Lean Six Sigma Black Belt required.

Knowledge, Skills and Abilities:

  • Advanced knowledge of healthcare operations, quality improvement, and patient safety .
  • Demonstrated experience leading multidisciplinary improvement teams .
  • strong coaching, facilitation , and stakeholder management skills
  • Expertise in Lean daily management systems and performance management structures.
  • high emotional intelligence and ability to influence across professional hierarchies
  • Advanced systems-thinking and strategic prioritization capability.
  • Financial and operational acumen, including ROI analysis.
  • Executive-level communication and presentation skills.
  • Ability to lead change in complex, matrixed healthcare environments.
Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

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