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Customer Experience Platform Manager Jobs (NOW HIRING)

Exiger

ServiceNow Platform Manager

Richmond, VA · On-site

Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies ... Proven experience managing or developing within enterprise ServiceNow environments. * Deep ...

Exiger

ServiceNow Platform Manager

Jersey City, NJ · On-site

Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies ... Proven experience managing or developing within enterprise ServiceNow environments. * Deep ...

Exiger

ServiceNow Platform Manager

Mclean, VA · Remote

Proven experience managing or developing within enterprise ServiceNow environments. * Deep ... Experience defining platform roadmaps, governance, and operational excellence. * Excellent problem ...

Stord, Inc.

Customer Experience Manager

Hebron, KY · On-site

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...

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Build the platform capabilities forward-deployed engineers configure for partner telephony ... Bonus points for experience building customer service, CRM, contact center, or workflow automation ...

US Bank

FX Platform Manager

Charlotte, NC

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Preferred Skills/Experience: - Foreign Exchange Market Knowledge with In-depth understanding of ...

RELX Group plc

Customer Experience Manager

Springboro, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Familiarity with conversational AI, large language models (LLMs), or AI-powered CX platforms.

Enviromedica

Customer Experience Specialist

Austin, TX · On-site

$17.75 - $22.25/hr

Position Overview The Customer Experience Specialist serves as a trusted liaison between our ... Working knowledge of order management systems, ERP, or other transactional platforms * Interest in ...

Warp

Customer Experience Specialist

New York, NY · On-site

$60K - $85K/yr

About Warp Warp is the AI-native Employee Management Platform for ambitious companies. Our platform ... About The Role As a Customer Experience Specialist at Warp, you'll be the frontline advocate for ...

Revivn

Customer Experience Associate

Fresno, CA · On-site

$21 - $24/hr

Comfortable learning and using warehouse management systems, customer support platforms, and ... Experience working with eCommerce platforms or online marketplaces. * Familiarity with customer ...

VI Aesthetics

Customer Experience Specialist

$18.25 - $22.75/hr

Customer Experience Reports To: [CX Manager / Director] Location: FULLY REMOTE Status: [Full-Time / ... Pivot and toggle fluidly between multiple software platforms and systems throughout the day ...

THREAD BANK

Customer Experience Specialist

Nashville, TN · On-site

$17.25 - $21.50/hr

... a Customer Experience Specialist with experience in inbound support centers responding to ... Works closely with the bank's contact management platforms to update emails, chat cases, and other ...

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Customer Experience Platform Manager information

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$33K

$66.1K

$107K

How much do customer experience platform manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer experience platform manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Customer Experience Platform Manager jobs?

For Customer Experience Platform Manager jobs, the most frequently searched job titles are:

ServiceNow Platform Manager

Richmond, VA • On-site

Exiger
Software Development • 501 - 1,000 employees
Learn more about Exigerexternal

Full-time

Medical, Dental, Vision

Posted 16 days ago

Job description

Who We Are:
Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
Exiger is seeking a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of our ServiceNow environment. This role will oversee the platform's development lifecycle-from design and implementation to optimization and maintenance-ensuring that ServiceNow solutions align with Exiger's business needs and technology roadmap. The ideal candidate is both a technical leader and a strategic platform owner, capable of translating business objectives into scalable ServiceNow capabilities.
Key Responsibilities
  • Own and manage the ServiceNow platform, ensuring stability, security, and scalability.
  • Lead the configuration, customization, and deployment of ServiceNow modules including TPSM, SPM, and SOM.
  • Define and maintain platform governance, architecture standards, and best practices.
  • Collaborate closely with IT, Security, and business stakeholders to align ServiceNow capabilities with organizational goals.
  • Oversee integrations between ServiceNow and other enterprise systems.
  • Manage upgrades, patches, and releases while minimizing disruption to operations.
  • Drive automation and process improvement initiatives across IT and business workflows.
  • Mentor and guide administrators and developers supporting the platform.
  • Monitor performance, ensure data integrity, and maintain system documentation.
  • Establishes and enforces governance frameworks, policies, and best practices for the platform.
  • Operationalize business requirements within the platform with along with strategic roadmap planning

Preferred Certifications
  • ServiceNow Certified System Administrator (CSA) - Highly Preferred
  • ITIL Certification - Preferred
  • ServiceNow Certified Implementation Specialist (CIS) - Optional
  • ServiceNow Certified Application Developer (CAD) - Optional

Desired Skills & Experience
  • Proven experience managing or developing within enterprise ServiceNow environments.
  • Deep understanding of TPSM, SPM, and SOM modules.
  • Strong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs).
  • Experience defining platform roadmaps, governance, and operational excellence.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Ability to operate strategically while remaining hands-on when needed

We're an amazing place to work. Why?
  • Discretionary Time Off for all employees, with no maximum limits on time off
  • Industry leading health, vision, and dental benefits
  • Competitive compensation package
  • 16 weeks of fully paid parental leave
  • Flexible, hybrid approach to working from home and in the office where applicable
  • Focus on wellness and employee health through stipends and dedicated wellness programming
  • Purposeful career development programs with reimbursement provided for educational certifications

#LI-remote
This is a full-time remote opportunity. Candidates must be located in the United States.
Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.
At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused-committed to building technology that makes the world safer, more transparent, and more resilient.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

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