Customer Experience Platform Manager Jobs (NOW HIRING)

Company

Cox Automotive - USAEngineering / Product DevelopmentSr Product ManagerIndividual ContributorHybrid - Ability to work remotely part of the weekNoDay

Compensation

Compensation includes a base salary in the range of $111,600.00 - $186,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Our vision

Cox Automotiveis in search of a Senior Product Managerfor the Connected Experience Platform (CXP) product team that provides shared services products that enable an integrated and consistent foundation for all Cox Automotive retail solutions, including AutoTrader, Dealer.com, Dealertrack, HomeNet, Kelley Blue Book, vAuto, VinSolutions, and Xtime.

Our Initiatives/products that drive our vision are as follows:

• Common User: a central facility for creating and managing a user that will be shared across all Cox Auto applications

• Common Org: a central repository representing the organizational structure of our customers that will be shared across all Cox Auto applications

• Common Experience: a consistent way to navigate and have key experiences (ex. Notifications, Cox AI Assistant, etc...)

What is interesting about this role and the team?

• Connected Experience Platform is a team that serves as a framework for all of Cox's Retail business units and brands, giving an enterprise-wide exposure to its team members.

• In this role you will have the unique opportunity to interface with leaders from various business units across Cox Automotive, as opposed to being siloed into one application or brand.

• The Connected Experience Platform team is the center building best-of-breed services that all Cox Auto products need. This lowers duplicative development and enables customers to use more Cox Auto products as a coherent suite, and as a product leader you will be directly instrumental in levering up our across-the-board footprint in the industry.

As a Senior Product Manager, you will...

• Along with Director of Product Management, define product vision and objective measures of success and work closely with Architects and Software Engineering to oversee and approve product designs, enhancements, and quality.

• Track market trends and competitive offerings.

• Interact directly with customers and others to drive product direction and ensure capabilities meet market needs and customer goals.

• Collaborate with multiple Agile product development / software engineering teams responsible for developing and launching platform application and components.

• Use AI to create Epics and discovery specs for the full product lifecycle from research and design through development and launch.

• Work closely with internal and external customers, stakeholders, and other Product Managers to build a collectively understood and prioritized product roadmap and backlog at the epic and feature level.

• Collaborate with other Product Managers to align backlogs and roadmaps across teams, departments, business units, and release trains.

• Triage and prioritize customer-reported bugs and customer-requested features and enhancements.

• Act as subject matter expert on assigned products, services, and capabilities, as well as in general areas of authentication security and permissions controls.

• Collaborate with Architects and Software Engineering to ensure products and services are secure, performant, and highly available.

• Collaborate with Operations to ensure appropriate monitoring, alerting, incident management, and problem resolution for products and services.

• Participate in product team iteration planning, release planning, and coordination of dependencies.

• Coordinate go-to-market activities with Sales, Marketing, Legal, Operations, Support, and other departments as needed.

• Lead and participate in various Agile ceremonies, including sprint reviews, stakeholder meetings, backlog grooming, and retrospectives.

Qualifications

Minimum

• Bachelor's degree in computer science, information systems, or a related discipline and 4 years' product manager/product owner experience in a software development organization, or a related field.

  • The right candidate may have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and 1 years' experience in a related field; or 12 years' experience in a related field with no degree.

• Experience with Agile methodologies (e.g., Scrum, Kanban) required, including working competency with Agile tracking tools like Rally or Jira.

• Strong oral, written and presentation communication skills required.

• Demonstrated usage of data to inform product management decisions and prioritization.

• Ability to work under pressure with time constraints.

Special things that would make you stand out from others...

Preferred

• An advanced degree in a quantitative field

• Working knowledge of SaaS web technologies and modern, cloud-based software architectures and components

• Experience with single sign-on (SSO), identity & access management (IDM, IAM), authentication and authorization

• Experience with application programming interfaces (APIs)

• Experience partnering with design teams and guiding UX

• SAFe experience and/or Agile certifications (e.g., CSM, CSPO)

• Pragmatic Marketing certifications

• Experience with standards compliance requirements, such as security, accessibility, and/or mobile responsive design

• Automotive industry experience

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vets