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Customer Experience Operations Manager Jobs in Stuart, IA

Webb Insurance Group

Customer Service

West Des Moines, IA · On-site

$40K - $60K/yr

Work closely with colleagues and other departments to ensure smooth operations and support the overall agency goals. Requirements Customer Service Experience: Previous experience in a customer ...

T-Mobile USA, Inc.

Retail Associate Manager

Creston, IA

$57K - $100K/yr

... customer experience and contributes to the overall financial and operational success of the retail ... Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining ...

T-Mobile

Retail Associate Manager

Creston, IA · On-site

$57K - $100K/yr

... customer experience and contributes to the overall financial and operational success of the retail ... Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining ...

Skechers

Retail Store Manager

West Des Moines, IA · On-site

$26 - $30/hr

Act as a product expert and ensure your team delivers an exceptional customer experience through ... Retail Operations: Oversee store systems, including inventory management, scheduling, opening ...

Waukee, IA

Restaurant Manager

Waukee, IA · On-site

$17 - $20/hr

The Operations Manager (OM) manages the operations of the restaurant during scheduled shifts ... Educate and coach crew members to follow regulations and meet customer service standards * Support ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Stuart, IA

Customer Experience Operations Manager information

See Stuart, IA salary details

$42.4K

$117.8K

$129K

How much do customer experience operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer experience operations manager in Stuart, IA is $117,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,600.00 and $127,600.00 per year, depending on experience, location, and employer.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What cities near Stuart, IA are hiring for Customer Experience Operations Manager jobs? Cities near Stuart, IA with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you

Assistant Store Manager (Full-Time) - Des Moines

Jaxen Grey

West Des Moines, IA • On-site

$30K/mo

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Job description

ABOUT THE COMPANY
Jaxen Grey is a modern menswear retailer focused on helping individuals look and feel their best. We offer a thoughtfully curated selection of apparel and accessories from emerging and established brands - each chosen for quality, fit, and everyday versatility. Our stores are a place for discovery, delivering a personalized, elevated shopping experience where customers can explore style and find new favorites in a welcoming and inspiring environment.
Our team culture is grounded in trust, active listening, and shared expertise. We lead with purpose and strive to elevate every interaction - principles reflected in our internal STYLE framework. Whether online or in-store, our mission is to redefine what retail feels like through meaningful service, genuine connection, and a deep commitment to customer experience.
Behind the scenes, we're a collaborative and driven team that believes in thoughtful product, intentional leadership, and building something meaningful together. If that sounds like you, we'd love to meet you!
ABOUT THE ROLE
At Jaxen Grey, the Assistant Store Manager plays a key role in supporting the Store Manager and ensuring the day-to-day success of store operations. This position helps lead the store team, drives sales and service standards, and ensures operational excellence across the sales floor and back-of-house. The Assistant Store Manager brings the Jaxen Grey mission, culture, and customer experience to life through strong leadership, communication, and execution.
This is a full-time, Supervisor-Level role reporting to the Store Manager, with responsibility for people leadership, performance management, and operational execution.
DAILY RESPONSIBILITIES INCLUDE...
  • Support the Store Manager in leading all store employees, including Sales Stylists, Inventory, and Store Support roles
  • Coach, train, and develop team members to achieve sales, service, and customer experience goals
  • Manage day-to-day employee performance, including providing feedback and supporting corrective action when needed
  • Address employee concerns and performance issues with timely, constructive feedback, partnering with the Store Manager as needed
  • Assist with hiring, onboarding, training, and scheduling to ensure appropriate staffing levels
  • Lead the store team on the sales floor, modeling exceptional service and selling behaviors
  • Oversee store operations, including opening and closing procedures, shipping and receiving, alterations, special orders, supplies, and cleanliness standards
  • Partner with inventory leadership to ensure inventory accuracy, organization, and operational efficiency
  • Support visual merchandising execution and ensure brand standards are maintained throughout the store
  • Monitor store performance and contribute to action plans that drive results
  • Act as Manager on Duty (MOD) in the absence of the Store Manager

YOU'LL THRIVE IN THIS POSITION IF YOU HAVE...
  • At least 1 year of retail management or supervisory experience
  • Experience with retail operations, sales leadership, and merchandising execution
  • Strong people leadership skills with the ability to coach, motivate, and develop a team
  • Ability to balance operational execution with customer experience priorities
  • Ability to meet individual sales expectations (approximately $30,000 per month, ATV $200, UPT 2.0) while supporting overall store performance
  • Strong communication, organization, and time-management skills
  • Comfort using technology, including Point of Sale systems and Microsoft 365
  • Ability to stand for extended periods and lift up to 25 pounds

SCHEDULE & AVAILABILITY...
  • This is a full-time position requiring a minimum of 36 hours per week
  • Must be able to work a retail schedule based on business needs, including weekends, holidays, and peak volume periods

WE OFFER...
  • Competitive starting wage: $23.92/hour
  • Monthly bonus opportunities based on store performance
  • Medical, dental, and vision insurance plans
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) plans
  • Personal Time Off (PTO): Begins accruing at 23 days per year, based on a full year of full-time employment
  • 30% employee discount on merchandise at Jaxen Grey and Evereve
  • Ongoing opportunities for internal advancement and professional growth

This job posting outlines the primary responsibilities and qualifications for the role. Additional duties, requirements, or changes may be added or adjusted at any time, with or without notice.
The pay range for this role is:
23.92 - 23.92 USD per hour (US)

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