Customer Experience Operations Manager Jobs in Reeds Spring, MO

Position: Manager, OnMedia Business Operations

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the missionof bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

Manage the business operations needs of the division including financial reporting, cash management, accounts payable, budgeting, and forecasting.

Company Benefits:

Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find many advantages to joining the Mediacom team such as:

• Health, vision, and dental insurance!
• Education Enrichment up to $5,000 per year for qualified employees!
• 401(k) with generous company match!
• Paid vacation, holidays and flex paid time off!
• Employee discounts on Mediacom services, where available. In areas where Mediacomservices are not available, a reimbursement of internet/cable services are provided!
• Employee Wellness Program!

Position Responsibilities:

• Recommend and assist the Director in defining policies, procedures and standards regarding overall operational office performance.
• Prepare weekly and monthly statistical reports and variance analysis as required by supervisor.
• Manage the inventory tracking and revenue reporting systems.
• Review reports to project revenue.
• Define and implement effective credit and collections procedures to maintain a low bad-debt margin.
• Manage P&L activity and prepare monthly variance analysis.
• Generate and review Account Executive commissions reports.
• Prepare monthly estimate and close folder as well as other financial reporting.
• Review invoices to verify proper GL Codes and the processing of invoices.
• Make bank deposits and process credit cards for local clients while maintaining integrity of process.
• Advise Director regarding needs for inclusion in the capital and related operating expense budgets.
• Oversee preparation of budget and ensure budgetary goals are met.
• Implement effective internal controls to safeguard company assets.
• Make recommendations to resolve any administrative, operational, or performance deficiencies in the office.
• Responsible for maintenance of all office equipment (i.e., copier, fax, telephone system etc.)
• Perform other duties as assigned.

Position Requirements:

• Bachelor's degree with an Accounting or Finance concentration preferred.
• Minimum of three years operational management experience.
• Strong communication and organizational skills.
• Excellent typing and computer skills, including Windows based programs.
• Strong knowledge of traffic and billing systems and related functions and terms.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment.
• Ability to perform all the duties and responsibilities as described.

Get to know us:Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards:Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Who you are matters here: Mediacom Communications Corporation is an Equal Opportunity/Affirmative Action Employer. We are committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications Corporation prohibits discrimination and harassment based on race, national origin, religion, age, color, sex, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer:The salary range for this position is $55,000 - $85,000 annually. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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