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Customer Experience Operations Manager Jobs in Reeds Spring, MO

Romanoff

CSR - Flooring (SPRINGFIELD, MO)

Ozark, MO · On-site

$14.25 - $19.50/hr

The position reports to a Site Operations Manager (SOM). ESSENTIAL FUNCTIONS: * Monitor flooring ... Minimum 3 years of relevant experience, primarily in the customer service field * Strong verbal and ...

Romanoff

CSR - Flooring (SPRINGFIELD, MO)

Ozark, MO · On-site

$14.25 - $19.50/hr

The position reports to a Site Operations Manager (SOM). ESSENTIAL FUNCTIONS: * Monitor flooring ... Minimum 3 years of relevant experience, primarily in the customer service field * Strong verbal and ...

Walgreens

Emerging Store Manager

Ozark, MO · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Operations * Supervises the operation of the store and team members, including assigning daily ...

Walgreens

Emerging Store Manager

Ozark, MO

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Operations * Supervises the operation of the store and team members, including assigning daily ...

Walgreens

Customer Service Associate

Hollister, MO · On-site

$12.50 - $17.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $17/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ...

Walgreens

Customer Service Associate

Nixa, MO · On-site

$12.75 - $17.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ...

Walgreens

Customer Service Associate - Temporary

Branson, MO

$12.75 - $17.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ...

Walgreens

Customer Service Associate - Temporary

Branson, MO · On-site

$12.75 - $17.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ...

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Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Reeds Spring, MO

Customer Experience Operations Manager information

See Reeds Spring, MO salary details

$39.3K

$109.2K

$119.7K

How much do customer experience operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer experience operations manager in Reeds Spring, MO is $109,211.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,300.00 and $118,300.00 per year, depending on experience, location, and employer.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Reeds Spring, MO? For Customer Experience Operations Manager jobs in Reeds Spring, MO, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Reeds Spring, MO look for? The top searched job categories for Customer Experience Operations Manager jobs in Reeds Spring, MO are:
What cities near Reeds Spring, MO are hiring for Customer Experience Operations Manager jobs? Cities near Reeds Spring, MO with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Reeds Spring, MO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $109,211 per year, or $52.5 per hour.

CSR - Flooring (SPRINGFIELD, MO)

Romanoff

Ozark, MO • On-site

$14.25 - $19.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

WHO WE ARE:
Romanoff Renovations is a nationally recognized and awarded provider of flooring installation services for the nations' largest big-box retailer. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 36 offices located throughout the East and West coasts. We are proud to be named an industry trailblazer in innovation, service, and commitment to the community.
JOB SUMMARY
The Customer Service Representative is responsible for creating and maintaining a positive relationship with customers, installers, office managers and The Home Depot within the designated regions. This role will be responsible for all aspects of customer service through managing work orders and providing day to day support to installation crews and customers. Receives, inventories, and dispatches rolled carpet goods and supplies based on daily production schedule in most cases by operating a forklift. First responder to issues reported by stores, installers, customers, or those found on routine jobsite inspections. The position reports to a Site Operations Manager (SOM).
ESSENTIAL FUNCTIONS:
  • Monitor flooring installations, act as the liaison between The Home Depot stores, customers, subcontractors, vendors, sales associates, and other personnel.
  • Assist with maintaining Installation Crews’ Yield Capacity and Settings
  • Process requests for estimates/HDMS liaison questions and follow up with appropriate personnel
  • Maintain Installer Engagement, monitor day to day installer flow to ensure delivery of services to customers in a timely manner. Inform customers and installers of any changes or issues with a work order
  • Work with District Site Operations Managers (DSOM), Site Operations Manager (SOM) or Assistant Site Operations Managers (ASOM) on assistance with Installer recruitment and retention
  • Train installers on RR systems and processes
  • Provide customer service assistance to local site operations manager and customers. Take appropriate action to resolve all customer issues in a timely manner
  • Coordinate receipt of material, installer pick up, and scheduling all work orders
  • Process Incoming Order Review
  • Push Schedule Incoming Orders with customers and installers
  • Maintain Push Schedule Worklist and Aging Report, completing tasks by due dates
  • Service Tickets: work with the DSOM, SOM and/or ASOM to schedule/coordinate service tickets.
  • Communicate with customers to set expectations and manage the entire work order process
  • Assist DSOM, SOM or ASOM with Escalated Tickets
  • May be required to perform jobsite inspections and/or Store visits whenever necessary
  • Will require travel to field offices to provide onsite support as needed.
  • Continue building strong, positive relationships between The Home Depot and Romanoff Renovations
  • Daily Warehouse duties
  • Adherence to SOPs
  • Other duties as assigned
MINIMUM QUALIFICATIONS:
  • Must have a valid driver’s license, reliable transportation, and possess vehicle insurance.
  • High School Diploma or Equivalent
  • Minimum 3 years of relevant experience, primarily in the customer service field
  • Strong verbal and written communication skills with ability to communicate across all levels of the company
  • Strong customer service skills, ability to provide a positive and professional experience
  • Strong telephone skills
  • Strong computer skills
  • Ability to travel to field offices, jobsites, and The Home Depot stores
PREFERRED QUALIFICATIONS
  • Previous customer service experience working in a retail industry, such as The Home Depot or Lowes
  • Previous experience in residential construction a plus
  • Background in floor covering installation and understands basic construction
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
  • Self-Starter and team player
  • Comfort with public speaking/teaching
  • Organized and detail oriented
  • Ability to multi-task
  • Ability to show empathy to customers and installers
  • Strong autonomous performer
  • Functions with a sense of urgency
  • Makes decisions with discernment, considering all sides
  • Ability to read diagrams and installation specs
  • Familiar with OSHA workplace regulations
PHYSICAL ACTIVITY
  • Sitting up to 5 hours a day
  • Constant use of hands to type and write
  • Stand up to 6 hours a day
  • Lifting up to 50 pounds, occasionally
  • Driving a forklift, occasionally. Romanoff Renovations will provide training and certifications as needed

BENEFITS
• Medical, Vision, Dental Insurance
• Bonus Program
• 401k with Company Match
• Paid Holidays
• Personal Time Off
• Earned PTO for Community Service
Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. 
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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