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Customer Experience Operations Manager Jobs in Mobile, AL

AAFES

Supervisory Customer Experience Associate

Semmes, AL · On-site

$12.25 - $16.75/hr

... Customer Experience Associates who strive to exceed customer expectations by focusing on ... management on critical service and engagement behaviors. You will quickly respond to and deescalate ...

Tjx

Retail Customer Experience Coordinator

Daphne, AL · On-site

$13.75 - $14.25/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Huntington

Customer Experience Banker - Semmes, AL

Semmes, AL · On-site

$14.25 - $19.25/hr

Adhering to all operational, security, risk and regulatory policies and procedures. Demonstrating ... management, banking, communication and presentation. Other duties as assigned. Basic Qualifications:

Huntington

Customer Experience Banker - Semmes, AL

Semmes, AL · On-site

$14.25 - $19.25/hr

Adhering to all operational, security, risk and regulatory policies and procedures. * Demonstrating ... management, banking, communication and presentation. * Other duties as assigned. Basic ...

Walmart

Operations Manager - Floor

Semmes, AL · On-site

$84K - $126K/yr

Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... year's experience in an operations/distribution/logistics/retail environment, supervising ...

Walmart

Operations Manager - Floor

Escatawpa, MS · On-site

$84K - $126K/yr

Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... year's experience in an operations/distribution/logistics/retail environment, supervising ...

Walmart

Operations Manager - Floor

Mobile, AL · On-site

$84K - $126K/yr

Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... year's experience in an operations/distribution/logistics/retail environment, supervising ...

Walmart

Operations Manager - Floor

Moss Point, MS · On-site

$84K - $126K/yr

Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... year's experience in an operations/distribution/logistics/retail environment, supervising ...

Walmart

Operations Manager - Floor

Bayou La Batre, AL · On-site

$84K - $126K/yr

Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... year's experience in an operations/distribution/logistics/retail environment, supervising ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Mobile, AL

Customer Experience Operations Manager information

See Mobile, AL salary details

$44.2K

$122.7K

$134.5K

How much do customer experience operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer experience operations manager in Mobile, AL is $122,728.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,000.00 and $133,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Mobile, AL?

For Customer Experience Operations Manager jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Mobile, AL look for?

The top searched job categories for Customer Experience Operations Manager jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Customer Experience Operations Manager jobs?

Cities near Mobile, AL with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Mobile, AL as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $122,728 per year, or $59 per hour.

Supervisory Customer Experience Associate

Semmes, AL • On-site

AAFES
See more jobs at AAFESexternal

$12.25 - $16.75/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

Job description


As a Supervisor in Apparel/Accessories/Prestige Brands, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Supervisor in Apparel/Accessories/Prestige Brands at the Exchange?
  • Promote a positive team and customer centric culture
  • Lead a culture of accountability through clear expectations
  • Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
  • Ensure customers have an extraordinary experience while shopping
  • Greet every customer with eye contact and smile in your authentic way
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
  • Previous experience in Apparel/Accessories/Prestige Brands preferred
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
  • Able to lead teams to meet organizational objectives
Additional Qualifications/Requirements:
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • Previous retail supervisory experience preferred

Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience.
Ensures associates have product knowledge and sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area.
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.

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