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Customer Experience Operations Manager Jobs in Saskatchewan

Brandt

Territory Manager

Regina, SK · On-site

Work collaboratively with Operations Manger and other Territory Manager(s) to develop the territory sales strategy * Assist in resolving customer concerns and ensuring a positive customer experience.

TELUS

Store Manager | Northgate Mall

Regina, SK · On-site

As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions ...

First Onsite - CA

QualificationsMinimum 2 years of experience in operations, project coordination, or construction management, preferably in construction or a related industryStrong organizational and time management ...

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Customer Experience Operations Manager information

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Saskatchewan?

For Customer Experience Operations Manager jobs in Saskatchewan, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Saskatchewan look for?

The top searched job categories for Customer Experience Operations Manager jobs in Saskatchewan are:

What cities in Saskatchewan are hiring for Customer Experience Operations Manager jobs?

Cities in Saskatchewan with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Saskatchewan as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Territory Manager

Brandt

Regina, SK • On-site

Full-time

Medical, Dental, Retirement

Re-posted 18 days ago

Job description

Overview

Brandt is continuing to grow and expand our business and we are currently seeking for a Territory Manager in our Regina, SK location to join our team.  

The Territory Manager is responsible for supporting the growth of Brandt Industries' Steel Processing, Fabrication, Machining, Industrial Repair, and Coating services within an assigned territory. The position focuses on developing customer relationships, identifying opportunities, and supporting customers with solutions that meet their operational
requirements.

The successful candidate will work closely with customers and internal teams to promote Brandt's capabilities, generate sales opportunities, and support the successful execution of customer projects. 

What You Will Be Responsible For

  • Develop and maintain strong customer relationships within the assigned territory.
  • Identify new business opportunities and support the growth of existing accounts.
  • Conduct regular customer visits to understand customer needs and identify opportunities for Brandt's products and services.
  • Promote Brandt's capabilities in steel processing, fabrication, machining, industrial repair, and coating services.
  • Prepare customer quotations and proposals in collaboration with engineering, estimating, and operations teams.
  • Follow up on open quotations and customer inquiries in a timely manner.
  • Maintain customer activity records, opportunity pipelines, and sales reports.
    Support customers by coordinating solutions to address operational and maintenance requirements.
  • Monitor market trends and competitor activities within the territory.
  • Participate in trade shows, industry events, and customer meetings as required.
  • Work collaboratively with internal departments to ensure customer satisfaction and project success. Work collaboratively with Operations Manger and other Territory Manager(s) to develop the territory sales strategy
  • Assist in resolving customer concerns and ensuring a positive customer experience.
  • Perform other duties and special projects as assigned.

What We Look For

  • Post-secondary education in Business, Sales, Engineering Technology, or a related field is considered an asset.
  • Previous sales, customer service, or industrial experience is considered an asset.
  • Knowledge of manufacturing, steel processing, fabrication, or industrial services is an asset.
  • Strong communication and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Self-motivated with the ability to work independently and as part of a team.
  • Proficiency with Microsoft Office applications.
  • Valid driver's license and ability to travel.

What We Offer

  • Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
  • Continuous Learning: through on-the-job training and educational opportunities.
  • Opportunities for advancement within a growing company that values initiative and teamwork.
  • Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
  • Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you.  It’s as simple as that. 

  #LI-onsite


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