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Customer Experience Manager Jobs in Rothschild, WI

BOSTON INC

Customer Experience Specialist

Stevens Point, WI · On-site

$17.25 - $21.50/hr

As a Customer Experience Specialist, you will play a key role in ensuring customer orders are ... Operate AI-powered logistics and order management software. * Support the end-to-end order ...

New

TJX Companies

Customer Experience Coordinator

Wausau, WI · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Wausau, WI · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Full-time Customer Experience Coordinator

Antigo, WI · On-site

$13 - $13.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Part-Time Customer Experience Coordinator

Wausau, WI · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

6AM City

Manager - End User Services

Wausau, WI · On-site

$130K - $205K/yr

... our customers daily. The leadership provided by the successful candidate will create industry ... TECHNICAL EXPERIENCE AND QUALIFICATIONS We are seeking a highly skilled Technical Manager to lead ...

6AM City

Manager - End User Services

Wausau, WI · On-site

$130K - $205K/yr

... our customers daily. The leadership provided by the successful candidate will create industry ... TECHNICAL EXPERIENCE AND QUALIFICATIONS We are seeking a highly skilled Technical Manager to lead ...

8x8, Inc. (U.S)

Customer Advocacy Manager

Wausau, WI · Remote

Demonstrated experience managing a customer reference program, customer champion program, or customer advocacy program end to end. Proven ability to manage high-volume, detail-intensive programs ...

8x8, Inc. (U.S)

Customer Advocacy Manager

Wausau, WI · Remote

Demonstrated experience managing a customer reference program, customer champion program, or customer advocacy program end to end. Proven ability to manage high-volume, detail-intensive programs ...

Walgreens

Customer Service Associate

Merrill, WI · On-site

$15.75 - $21.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Wausau, WI

$15.50 - $21.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Rothschild, WI

Customer Experience Manager information

See Rothschild, WI salary details

$24.4K

$57.8K

$100.7K

How much do customer experience manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer experience manager in Rothschild, WI is $57,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.
What are the most commonly searched types of Customer Experience jobs in Rothschild, WI? The most popular types of Customer Experience jobs in Rothschild, WI are:
What cities near Rothschild, WI are hiring for Customer Experience Manager jobs? Cities near Rothschild, WI with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Rothschild, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,821 per year, or $27.8 per hour.

Customer Experience Specialist

BOSTON INC

Stevens Point, WI • On-site

$17.25 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Description
***Hiring Event August 6th from 9am until 3pm***
** Location: Stevens Point Distribution Center - 2917 Business Park Drive, Stevens Point, WI 54482**
Service You Can Trust. Experience You Can Feel.
Who we are:
Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is "improving the quality of people's lives be creating amazing rooms together". Put Employee- Owner WHY is "improving the quality of our owners lives through personal development and supporting our dreams and goals".
Schedule: Full time position with rotating weekends
About The Role:
As a Customer Experience Specialist, you will play a key role in ensuring customer orders are completed accurately and efficiently across Wisconsin, Illinois and Upper Michigan while serving as a trusted point of communication for customers, technicians, and internal teams.
Monday through Friday with occasional weekends as needed.
Your responsibilities will include:
• Represent the company through clear, professional, and effective customer communication.
• Provide administrative support for customer orders created by Sales and Operations teams.
• Support road technicians by coordinating information, documentation, and service needs.
• Understand, interpret, and clearly communicate warranty coverage and processes to customers and internal partners.
What you will be doing each day:
  • Build rapport with customers and delivery drivers through phone and internal messaging systems.
  • Operate AI-powered logistics and order management software.
  • Support the end-to-end order fulfillment process across the enterprise.
  • Provide real-time support and timely resolution for customer and delivery-related issues.
  • Facilitate cross-department communication to drive efficient customer resolutions.
  • Manage high volumes of inbound and outbound calls while maintaining professionalism and accuracy.
  • Remain focused, prioritize effectively, and adapt quickly during service disruptions.
  • Accurately document customer interactions, invoices, and transaction records.
  • Ensure appropriate updates and follow-up actions are completed to fully resolve customer concerns.
  • Maintain careful attention to detail and thoroughness in completing tasks.
  • Use computer systems to enter, update, and process information accurately.
  • Represent the organization professionally when communicating with customers, partners, and external contacts.
The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job
We are looking for individuals with:
  • Preferred but not required; 1-2 years retail experience and/or customer service experience
  • Ability and the willingness to work over the phone.
  • Ability and the willingness to work retail hours, including evenings, weekends, and some holidays.
  • Strong organizational and data entry skills
  • Spanish-speaking candidates strongly encouraged to apply
What we offer:
  • Personal and Professional Development opportunities
  • Employee Stock Ownership Plan (ESOP)
  • Paid-Time Off
  • Birthday off with pay
  • Paid Parental Leave
  • Educational Reimbursement
  • Generous product discount
  • 401K retirement plan with company match
  • Health, Life, Dental, and Vision Insurance
  • Long, short term disability insurance
  • Health and Wellness Program
  • Fun company activities - involvement in the community!

To apply or learn more about our company, we encourage you to check out our Careers page at: www.joinbfd.com
BostonFAM is an Equal Opportunity Employer

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