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Customer Experience Manager Jobs in Delaware (NOW HIRING)

iCIMS

Customer Success Manager

Dover, DE · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience managing a book of business in a SaaS environment. * Familiarity with Gainsight (or ... CRM workflows. EEO Statement iCIMS is a place where everyone belongs. We celebrate diversity and ...

EDB

Principal Customer Success Manager

Dover, DE · On-site

Deliver a world-class customer experience as a trusted advisor that achieves success in deployment ... Proactive management of customers to optimize account health, mitigate risk, and reduce churn

SHI GmbH

Customer Success Manager - VMware

Dover, DE · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... experience and foster trust. Role Description * Onboard customers and guide them through their ... Manage workflow of orders and ensure timely delivery of services, working directly with customers ...

Forbes Advisor

CRM Manager (Remote)

Wilmington, DE · Remote

... Manager to own lifecycle marketing across one or two of our verticals. This is a hands-on role for ... Segmentation and strategy expert who knows the end-to-end customer experience for your vertical(s ...

Forbes Advisor

CRM Manager (Remote)

Wilmington, DE · On-site +1

We are an experienced team of industry experts dedicated to helping readers make smart decisions ... We want to raise the bar for CRM at Forbes Advisor, and we're looking for a best-in-class CRM ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Delaware

Customer Experience Manager information

See Delaware salary details

$24.5K

$58K

$101.1K

How much do customer experience manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer experience manager in Delaware is $58,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.

What are the most commonly searched types of Customer Experience jobs in Delaware?

The most popular types of Customer Experience jobs in Delaware are:

What are popular job titles related to Customer Experience Manager jobs in Delaware?

For Customer Experience Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Delaware look for?

The top searched job categories for Customer Experience Manager jobs in Delaware are:

What cities in Delaware are hiring for Customer Experience Manager jobs?

Cities in Delaware with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,048 per year, or $27.9 per hour.

Guest Experience Supervisor (FT)

Dash In

Wilmington, DE • On-site

$18 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Dash In rating

7.2

Company rating: 7.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Description
Position at Dash In
Role: Guest Experience Supervisor
Location: Wilmington, DE
Status: Full-time
Pay Rate: $18.00 - $22.50 per hour (+$1.00/hr. overnight)
Join the Dash In Team as a Front of House Guest Experience Supervisor
Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team!
Your Role in Creating Remarkable Experiences:
  • Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
  • Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
  • Proactively interact with guests, addressing their questions and concerns promptly.
  • Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
  • Monitor customer flow and open registers as needed to ensure seamless service.
  • Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
  • Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
  • Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.
Qualifications and Experience:
  • Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
  • High School Diploma or GED -or- ability to complete employer-paid GED program.
  • Ability to multitask and solve problems effectively.
  • Comfortable using technology, including POS software.
  • Strong focus on providing exceptional guest experiences with excellent people skills.
  • Active ServSafe Certification (a plus).
Why Dash In?
Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development:
Employee Benefits and Perks:
  • Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
  • Paid Community Engagement: 2 paid community service days each year.
  • Paid Parental Leave: Support for new parents.
  • Tuition reimbursement, development programs, and certificate program assistance.
  • Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
  • Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
  • Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
  • Career Growth: Opportunities to advance in the Mid-Atlantic Region.
  • Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.

We're excited to meet you and welcome you into our family! Apply now, and let's create greatness together.
Dash In is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. #NSOTM

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