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Customer Experience Engineer Jobs (NOW HIRING)

CRH

Customer Experience Specialist

Atlanta, GA · Hybrid

$17 - $21.50/hr

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers ... At least 1-2 years Customer Service in an office environment * Experience working in manufacturing ...

Hussmann

Customer Experience Specialist

Suwanee, GA · On-site

$16.50 - $20.75/hr

Overview The Customer Experience Specialist - CO2 Refrigeration Systems is responsible for leading ... Working directly with Engineering to serve as a subject matter expert and trainer, coaching and ...

Twitch

Customer Experience Specialist

San Francisco, CA · On-site

$21 - $26.25/hr

... experience strategy, as you will serve as the foundation and connective tissue between the ... they be creators, customers, developers, or viewers. In this role you will be focusing on ...

US AI

Customer Experience Specialist

North Bethesda, MD · On-site

$55K - $125K/yr

Support the Customer Experience team to maintain positive customer experiences and address user ... Collaborate with other engineers, analysts, data scientists, developers, and stakeholders, taking ...

Amazon

Customer Experience Specialist

San Francisco, CA · On-site

$21 - $26.25/hr

... experience strategy, as you will serve as the foundation and connective tissue between the ... they be creators, customers, developers, or viewers. In this role you will be focusing on ...

CRH

Customer Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

Customer Experience Specialist Infrastructure Products Group Atlanta, Georgia, United States Job ID ... We're a trusted and strategic partner to engineers, contractors, distributors, specifiers ...

US AI

Customer Experience Specialist

Rockville, MD · On-site

$55K - $125K/yr

Support the Customer Experience team to maintain positive customer experiences and address user ... Collaborate with other engineers, analysts, data scientists, developers, and stakeholders, taking ...

Panasonic

Customer Experience Specialist

Suwanee, GA · On-site

$16.50 - $20.75/hr

Overview The Customer Experience Specialist - CO₂ Refrigeration Systems is responsible for ... Working directly with Engineering to serve as a subject matter expert and trainer, coaching and ...

Twitch

Customer Experience Specialist

Irvine, CA · On-site

$19 - $24/hr

... experience strategy, as you will serve as the foundation and connective tissue between the ... they be creators, customers, developers, or viewers. In this role you will be focusing on ...

REV Group Inc

Specialist Customer Experience

Holden, LA · On-site

$14 - $17.50/hr

The Customer Experience Specialist (CES) is responsible for working in conjunction with the ... Coordinate and schedule additional personnel - engineering, production supervisors, sales ...

Twitch

Customer Experience Specialist

Irvine, CA · On-site

$19 - $24/hr

... experience strategy, as you will serve as the foundation and connective tissue between the ... they be creators, customers, developers, or viewers. In this role you will be focusing on ...

MyPrize

Customer Experience Specialist

$18.25 - $22.75/hr

MyPrize is seeking a Customer Experience Specialist to join its engineering team as a contractor. This is an exciting opportunity to join a fast growing team where you will be focused on building ...

JD.com

Customer Experience Specialist

Fontana, CA · On-site

$18 - $22.75/hr

Customer Experience Specialist We are seeking a Customer Experience Specialist to support the ... Bachelor's degree or above in Logistics, Supply Chain Management, Industrial Engineering ...

OSI Engineering

User Experience Designer

Raymond, OH · On-site

You'll focus on delivering customer-centered design insights and UX solutions for automotive infotainment systems. The UX Engineer will play a key role in understanding user behavior, evaluating ...

New

RAMP

Customer Experience Associate

$17 - $22.50/hr

When an issue crosses team boundaries - risk, engineering, product, partnerships - you route it ... AI-Powered Customer Experience at Ramp - Ben Levick, Head of CX / Ramp AI What to know before you ...

New

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All JobsCustomer Experience Engineer Jobs

Customer Experience Engineer information

See salary details

$39K

$78.6K

$108.5K

How much do customer experience engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer experience engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is a Customer Experience Engineer?

A Customer Experience Engineer is a professional who works to enhance and optimize the interactions that customers have with a company's products or services. They combine technical expertise with a focus on user satisfaction, helping to identify pain points, develop solutions, and implement improvements that lead to a better overall customer experience. Their responsibilities may include analyzing customer feedback, collaborating with product and support teams, and ensuring technical solutions align with customer needs. This role often serves as a bridge between technical teams and end-users, advocating for customer-centric changes.

How does a Customer Experience Engineer typically collaborate with product and support teams to improve customer satisfaction?

Customer Experience Engineers work closely with product and support teams to address customer feedback and technical issues. They often act as a bridge, translating customer needs into actionable insights for product improvements while also providing technical guidance to support staff. Regular meetings, shared troubleshooting sessions, and collaborative tools help ensure seamless communication across departments. This collaborative approach enables rapid resolution of customer concerns and drives enhancements that lead to higher customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Experience Engineer, and why are they important?

To thrive as a Customer Experience Engineer, you need a strong background in customer service, problem-solving, and technical troubleshooting, often supported by a degree in computer science, engineering, or a related field. Familiarity with CRM platforms, ticketing systems, and data analytics tools is typically expected, along with certifications like ITIL or relevant vendor credentials. Exceptional communication, empathy, and patience set top performers apart in this role. These skills ensure that customer needs are addressed efficiently, technical issues are resolved effectively, and overall satisfaction with the company's products or services is maximized.

What is the difference between Customer Experience Engineer vs Customer Support Specialist?

AspectCustomer Experience EngineerCustomer Support Specialist
Required CredentialsBachelor's in CS, UX, or related field; technical skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCross-functional teams, product development, technical troubleshootingCustomer service centers, call/support desks
Employer & Industry UsageTech companies, SaaS providers, e-commerceRetail, telecom, software companies
Common Search & Comparison IntentUnderstanding technical and user experience rolesCustomer support and service roles

The Customer Experience Engineer focuses on improving user interactions through technical solutions and product enhancements, often working closely with development teams. In contrast, the Customer Support Specialist primarily handles direct customer inquiries and troubleshooting. While both roles aim to enhance customer satisfaction, the Engineer's role is more technical and product-focused, whereas the Support Specialist emphasizes customer communication and issue resolution.

More about Customer Experience Engineer jobs

What states have the most Customer Experience Engineer jobs?

States with the most job openings for Customer Experience Engineer jobs include:

What job categories do people searching Customer Experience Engineer jobs look for?

The top searched job categories for Customer Experience Engineer jobs are:

Customer Experience Engineer jobs near you
Infographic showing various Customer Experience Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Customer Experience Specialist

CRH

Atlanta, GA • Hybrid

$17 - $21.50/hr

Full-time

Medical, Dental, Retirement

Re-posted 10 hours ago

Job description

Job ID:  526972

Non-Exempt

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This person will be responsible for promptly addressing customer inquiries, questions and/or concerns in a timely and professional manner. It will also be required to manage quotes and orders by processing and following-up on both as required. This is an entry level position (~1-2 years’ experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs.

Job Location

This is a hybrid position based out of our corporate office in Atlanta, GA.

Job Responsibilities

  • Process submissions, support customers’ quotes, orders, and inquiries related to their dedicated market
  • Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
  • Inform customers of the status of their orders, advising them of any changes
  • Comply with company attendance standards
  • Coordinate effectively with transportation, planning, engineering and sales
  • Create cases in NetSuite for customer issue resolution and product design

Job Requirements

  • At least 1-2 years Customer Service in an office environment
  • Experience working in manufacturing or logistics is preferred
  • Excellent interpersonal and oral/written communication
  • Comfortable user of excel
  • Detail oriented, with the ability to multi-task
  • Demonstrated ability to work calmly in a fast-paced team environment
  • Willing to be adaptable & flexible in our ever-changing work environment

What CRH Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. 

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

CRH logo

About CRH

Sourced by ZipRecruiter

CRH has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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