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Customer Experience Director Jobs in Normal, IL (NOW HIRING)

Walgreens

Certified Pharmacy Technician

Bloomington, IL · On-site

$17.25 - $21/hr

* In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Customer Experience * Engages customers and patients by greeting them and offering assistance with ...

Walgreens

Certified Pharmacy Technician

Bloomington, IL · On-site

$17.25 - $21/hr

* In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Customer Experience * Engages customers and patients by greeting them and offering assistance with ...

Walgreens

Certified Pharmacy Technician

Bloomington, IL

$17.25 - $21/hr

* In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Customer Experience * Engages customers and patients by greeting them and offering assistance with ...

Walgreens

Certified Pharmacy Technician

Bloomington, IL · On-site

* In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Customer Experience * Engages customers and patients by greeting them and offering assistance with ...

baymark

Treatment Center Director/Program Manager

Normal, IL · On-site

$6.5K - $72K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Multiple years of experience as an administrator of a clinical program * Bachelor's degree (in ... Customer service focused, eager and energetic * Excellent interpersonal and communication skills

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Customer Experience Director information

See Normal, IL salary details

$38.1K

$120.6K

$192.1K

How much do customer experience director jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer experience director in Normal, IL is $120,583.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,900.00 and $144,200.00 per year, depending on experience, location, and employer.

What does a customer experience director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What are the key skills and qualifications needed to thrive as a customer experience director?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a customer experience director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

What are the most commonly searched types of Customer Experience jobs in Normal, IL?

The most popular types of Customer Experience jobs in Normal, IL are:

What cities near Normal, IL are hiring for Customer Experience Director jobs?

Cities near Normal, IL with the most Customer Experience Director job openings:

Customer Experience Director jobs near you
Infographic showing various Customer Experience Director job openings in Normal, IL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $120,583 per year, or $58 per hour.

Retail Customer Service Cashier

Loves Travel Stops & Country Store

Normal, IL • On-site

$15 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Love's Travel Stops rating

5.9

Company rating: 5.9 out of 10

Based on 799 frontline employees who took The Breakroom Quiz

400th of 733 rated retailers

Job description

Req ID: 487908
Benefits:* $15.00 - $22.00 p/hr *Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately
Welcome to Love's!
At Love's, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They provide fast, friendly, and accurate services for customers. They may perform various duties depending on business needs so flexibility and teamwork skills are important. No experience? No problem. We will teach you!
Job Functions:
  • General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs.
  • Balancing a cash register by completing customer transactions and offering additional sales opportunities to customers while following all state and local laws.
  • Use a variety of methods and technology to ensure proper food safety conditions of our fresh food and deli products.
  • Responsibility for cleaning your direct working area, the sales floor, restrooms, showers, gas/diesel pumps, and completing trash runs.
  • Additional duties could include cross training in other departments such as Restaurant Services, Fresh Kitchen, Facility Maintenance, and leadership roles.
  • Ability to move, lift 25+ pounds. Ability to work in various temperatures.

Our Culture
We are a 60-year family-owned enterprise that creates an environment where team members can thrive, driving the company forward and building a rewarding career with unmatched growth opportunities.
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

What Love's Travel Stops employees say

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