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Customer Experience Director Jobs in Normal, IL (NOW HIRING)

Stem Xpert

UCD UX Designer

Bloomington, IL

$111K/yr

... multi-channel customer journeys B.F.A. or even a Master's Degree in Graphic Arts, Visual Design ... Direct : 312-789-4984 Fax : 734-468-0881 Email : phanindra @tekwissen.com

Generac

Senior Customer Quality Engineer

East Peoria, IL

$86K - $117K/yr

Direct the overall execution of internal product audits and nonconformance resolution * Support New ... Experience using continuous improvement tool set Preferred Qualifications: * Certified Quality ...

Villas of Holly Brook

Dietary Director

Bloomington, IL · On-site

$18.50 - $21/hr

Work with the Executive Director and front line staff to obtain and maintain department Customer ... Two (2) or more years Dietary Experience in the hospitality industry preferred * High School ...

Villas of Holly Brook

Dietary Director

Washington, IL · On-site

Work with the Executive Director and front line staff to obtain and maintain department Customer ... Qualifications • Two (2) or more years Dietary Experience in the hospitality industry preferred ...

Villas of Holly Brook

Dietary Director

Bloomington, IL · On-site

Work with the Executive Director and front line staff to obtain and maintain department Customer ... Qualifications • Two (2) or more years Dietary Experience in the hospitality industry preferred ...

Unique Homes & Lumber

Dietary Director

Bloomington, IL · On-site

Qualifications • Two (2) or more years Dietary Experience in the hospitality industry preferred ... customers and/or employees. • Certified Food Protection Manager or Food Safety and Sanitation ...

Unique Homes & Lumber

Dietary Director

Washington, IL · On-site

Qualifications • Two (2) or more years Dietary Experience in the hospitality industry preferred ... customers and/or employees. • Certified Food Protection Manager or Food Safety and Sanitation ...

New

Sam Leman Ford

Sales Support Coordinator

Bloomington, IL · On-site

$19.50 - $26.50/hr

... the customer experience. Your organization, communication, and follow-up efforts have a direct impact on your success. What We're Looking For * Friendly, confident, and professional communication ...

Sam Leman Ford

Sales Support Coordinator

Bloomington, IL · On-site

$19.50 - $26.50/hr

... the customer experience. Your organization, communication, and follow-up efforts have a direct impact on your success. What We're Looking For * Friendly, confident, and professional communication ...

Sam Leman Ford

Sales Support Coordinator

Bloomington, IL · On-site

$19.50 - $26.50/hr

... the customer experience. Your organization, communication, and follow-up efforts have a direct impact on your success. What We're Looking For * Friendly, confident, and professional communication ...

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Director JobsCustomer Experience Director Jobs in Normal, IL

Customer Experience Director information

See Normal, IL salary details

$38.1K

$120.6K

$192.1K

How much do customer experience director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer experience director in Normal, IL is $120,583.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,900.00 and $144,200.00 per year, depending on experience, location, and employer.

What does a customer experience director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What are the key skills and qualifications needed to thrive as a customer experience director?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a customer experience director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

What cities near Normal, IL are hiring for Customer Experience Director jobs? Cities near Normal, IL with the most Customer Experience Director job openings:
Customer Experience Director jobs near you
Infographic showing various Customer Experience Director job openings in Normal, IL as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $120,583 per year, or $58 per hour.

Illinois Operations Director

Weed Man Lawn Care

Bloomington, IL • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 23 days ago

Job description

Operations Director

Weed Man of Central IL & IN • Bloomington, IL (On-site / Regional)

About Us

Weed Man Lawn Care is a leader in the lawn care industry, recognized as the No. 1 Lawn Care Franchise by Entrepreneur Magazine, the No. 1 Top Service Franchise by Franchise Business Review, and the No. 1 Best Lawn Care Franchise by Forbes Magazine. As the world's fastest-growing lawn care franchise, Weed Man offers a motivating, competitive, and rewarding work environment. We are committed to providing career-minded individuals with unparalleled opportunities for personal and professional growth.


Position Overview

The Operations Director will serve as a key member of the executive leadership team, responsible for the strategic direction, operational excellence, and financial performance of all regional territories. This role shifts focus from localized branch supervision to high-level system optimization, scalable process implementation, and long-term P&L management. The ideal candidate will possess a proven track record of scaling service-based businesses, developing high-performing management teams.


Key Responsibilities

Strategic Leadership & Organizational Alignment

  • Define the regional operational strategy in alignment with overall corporate growth objectives.
  • Mentor, develop, and hold accountable Branch Managers and regional leadership teams.
  • Establish succession planning frameworks to build a robust pipeline of future company leaders.
  • Cultivate an enterprise-wide culture focused on safety, accountability, execution, and top-tier customer satisfaction.


Operational Excellence & Scaling

  • Standardize and optimize multi-branch operational processes and including routing efficiency.
  • Leverage data analytics and performance metrics to identify operational bottlenecks and implement continuous improvement initiatives.

Financial & P&L Management

  • Hold full accountability for the region’s operational budget, profit margins, and capital expenditure.
  • Analyze regional financial reports and KPIs to drive revenue growth and aggressive cost-control measures.

Customer Experience & Retention Strategy

  • Execute high-level customer retention strategies across all markets.
  • Monitor regional service quality trends to ensure the Weed Man brand standard is consistently exceeded.

Compliance, Safety & Risk Management

  • Ensure all regional operations strictly adhere to local, state, and federal regulations (EPA, OSHA, Department of Agriculture, etc.).
  • Oversee safety training programs across all branches.

Qualifications

  • Education: Bachelor’s Degree in Business Administration, Operations Management, Horticulture, or On-Job Experience
  • Experience: Minimum of 5–7 years of progressive management experience, with at least 3 years explicitly in a multi-unit, regional, or director-level operations role within the service or green industry.
  • Leadership: Demonstrated success in leading scale operations and managing multi-tiered teams (managing managers).


  • Skills: Exceptional organizational, communication, and strategic planning capabilities.
  • Requirements: Valid driver’s license with a clean driving record; willingness to travel regionally across Central Illinois, Indiana and Michigan as required.


What We Offer

  • Competitive Salary with performance-based Bonus
  • Health, Dental, and Vision benefits.
  • 401(k) Retirement Plan
  • Executive Company Vehicle / Allowance.