Customer Experience Center Manager Jobs (NOW HIRING)

American Health Imaging is seeking an experienced and dynamic Center Manager to lead our Lawrenceville, GA location.

Job Summary: 

The Center Manager is accountable for delivering high-quality, efficient and effective services for our Imaging patients and families in a standard center(s).  Creates a positive and collaborative work environment while supervising the daily activities, patient flow, operations, clinical procedures, and performance of center staff.  Participates in short-term and long-range planning and business development.  

Duties/Responsibilities:  

Patient Care 

• Greet patients, families, and visitors in a courteous and helpful manner  
• Ensures accuracy of patient data entered in the RIS  
• Ensures smooth daily operations by resolving performance issues and ensuring appropriate scheduling of center staff 
• Ensures patient throughput by completing pre-visit patient care and on-site patient preparation activities as needed 
• Acts as point of escalation for concerns and challenges from patients and referring physicians 

Staff and Center Management 

• Manages center(s) within a single geographic area 
• Develops and fosters referring physician relationships 
• Maintains positive working relationships with joint venture partnerships, if applicable 
• Acts as the owner of the P&L with responsibility for escalating issues and concerns 
• Develops, reviews, and implements action plans based on financial reporting to enhance center performance 
• Manages contrast coverage and corresponding radiologist schedules 
• Attends training to stay up to date on best practices and protocols 
• Implements and manages the training and onboarding program for new associates 
• Participates in the staff planning and hiring process for new associates 
• Leads regular team and department meetings and employee one-on-ones 
• Monitors and approves timecards on a daily or weekly basis 
• Leads, initiates, and participates in annual performance evaluations, developmentand performance management of associates 
• Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage 
• Evaluates, implements, and manages workflow and process improvements for the department 
• Ensures the department has knowledge of company and department policies and corresponding procedures are in place 
• Supports employees ensuring highest level of patient satisfaction
• Completes other tasks and projects as assigned
• Develops methods for measuring and monitoring team and department performance 

Education and Experience: 

• High School Diploma or equivalent required; bachelor’s degree preferred  
• 2-5 years’ experience working in healthcare environment  
• 2-3 years of previous people management experience 
• Experience with Microsoft Office; including excel 

Required Knowledge, Skills and Abilities:  

• Knowledge of and adherence to company policies and protocols 
• Knowledge of and adherence to HIPAA and safety guidelines 
• Knowledge of basic level computer skills 
• Skill in organizing and prioritizing work and following assignments through to completion 
• Skill in written and verbal communication 
• Ability to take initiative to improve processes, think strategically and identify trends 
• Ability to provide open, honest feedback to improve decision making 
• Ability to influence across the organization and work effectively with all levels of management and staff 
• Ability to maintain and build constructive relationships that produce results 
• Ability to effectively supervise exempt and non-exempt staff 
• Ability to lead in a manner consistent with USRS and the Departments values 
• Ability to work independently and in a team environment 
• Ability to work in a fast-paced environment and meet established deadlines 
• Ability to be flexible in schedule and adaptable to constant change 
• Ability to effectively handle details with accuracy 
• Ability to maintain regular attendance and on-time approval to work as scheduled 
• Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion  
• Ability to resolve service recovery issues and understand when to escalate to the next level 
• Ability to remain calm in difficult situations 

Physical Requirements:  

• Requires the use of office equipment, such as computers, fax machines, telephones and copiers 
• Requires computer related activities for extended periods of time 
• Requires the ability to see, hear, speak, write and key 

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