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Customer Interaction Center Manager Jobs (NOW HIRING)

Stem Xpert

SAP CRM System Integrator Lead

Bellevue, WA · On-site

Responsible for delivering solutions in the areas of CRM Sales , Service and Interaction center modules. Will take part in Business process and requirement gathering session, Blue printing, gap ...

Noblesoft Technologies

SAP ISU CRM Consultant

San Antonio, TX · On-site

$56.75 - $77.50/hr

Functional & Technical Expertise o Customer Interaction Center (CIC), Interaction Records, Case Management o Move-In/Move-Out, Disconnection/Reconnection, Service Orders o Activity Management ...

Rising Force Direct Inc

Be Seen First

Sales Associate - Customer Interaction

Sandy Springs, GA · On-site

$800 - $1.0K/wk

Sales Associate - Customer Interaction - Entry Level Sales - Start a career that builds skills ... Track sales activity and customer interactions using CRM tools * Stay current on the latest ...

Rising Force Direct Inc

Be Seen First

Sales Associate - Customer Interaction

Sandy Springs, GA · On-site

$800 - $1.0K/wk

Sales Associate - Customer Interaction - Entry Level Sales - Start a career that builds skills ... Track sales activity and customer interactions using CRM tools * Stay current on the latest ...

CYNET SYSTEMS

SAP CRM Consultant

Santa Clara, CA · On-site

$70 - $75/hr

Strong hands-on experience in SAP CRM Service and SAP CRM Web UI. * Expertise in Customer Interaction Center (CIC), Service Contracts, and Warranty Management. * Experience with Installed Base ...

CYNET SYSTEMS

SAP CRM Consultant

Santa Clara, CA · On-site

$70 - $75/hr

Support CRM Interaction Center functionality and design improved case management workflows. Enhance customer experience through efficient ticketing and issue resolution processes. Support field ...

CYNET SYSTEMS

SAP CRM Consultant

Santa Clara, CA · On-site

$70 - $75/hr

Strong hands-on experience in SAP CRM Service and SAP CRM Web UI. * Expertise in Customer Interaction Center (CIC), Service Contracts, and Warranty Management. * Experience with Installed Base ...

First National Bank Alaska

This position manages the daily operations of the Contact Center ensuring service levels and response times across all customer interaction channels while consistently meeting high-quality standards.

The UPS Store #2903

Center Manager

Cincinnati, OH · On-site

We're seeking a motivated, people-focused Center Manager who loves the challenge of running a ... Provide solutions, resolve concerns quickly, and make every customer interaction a positive one.

The UPS Store #2903

Center Manager

Cincinnati, OH

We're seeking a motivated, people-focused Center Manager who loves the challenge of running a ... Provide solutions, resolve concerns quickly, and make every customer interaction a positive one.

The UPS Store #2903

Center Manager

Cincinnati, OH · On-site

We're seeking a motivated, people-focused Center Manager who loves the challenge of running a ... Provide solutions, resolve concerns quickly, and make every customer interaction a positive one.

The UPS Store #2903

Center Manager

Cincinnati, OH · On-site

We're seeking a motivated, people-focused Center Manager who loves the challenge of running a ... Provide solutions, resolve concerns quickly, and make every customer interaction a positive one.

The UPS Store #2903

Center Manager

West Chester, OH · On-site

As Center Manager, you'll handle daily operations, staff development, and sales performance -- but ... Resolve customer concerns promptly, ensuring every interaction reinforces trust and loyalty.

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Customer Interaction Center Manager information

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$29.5K

$63.8K

$109.5K

How much do customer interaction center manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer interaction center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Customer Interaction Center Manager jobs?

For Customer Interaction Center Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Interaction Center Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

SAP CRM Functional Consultant

Santa Clara, CA • On-site

Cardinal Integrated Technologies Inc
IT Services • 11 - 50 employees
Learn more about Cardinal Integrated Technologies Incexternal

Other

Posted 9 days ago

Job description

Role: SAP CRM Functional Consultant
Duration: 6-12+ Months Contract
Location: Santa Clara, CA (5D Onsite)
Must Have Skills
Skill 1 – Configure SAP CRM to support business processes and organizational objectives
Skill 2 – Support CRM Interaction Center functionality
Skill 3 – Prepare functional design documents, test scripts, training materials, and deployment plans.
Good To have Skills –
Skill 1 – 12+ years of SAP CRM functional consulting experience
We are seeking an experienced SAP CRM Functional Consultant to support and enhance global SAP CRM and customer service ecosystem. The consultant will work closely with business stakeholders of our client across Customer Support, Field Service, Spare Parts, Sales Operations, Finance, and IT to deliver scalable CRM solutions supporting service lifecycle management.
The ideal candidate will possess deep expertise in SAP CRM Service, Customer Interaction Center (CIC), Service Contracts, Installed Base Management, and SAP integration with ECC/S4HANA environments.
Key Responsibilities
SAP CRM Functional Leadership
• Gather and analyze business requirements from Service, Sales, Support, and Operations teams.
• Translate business requirements into functional specifications and solution designs.
• Lead workshops, fit-gap analysis, design sessions, and solution reviews.
• Configure SAP CRM to support business processes and organizational objectives.
Service Management
• Configure and support:
o Service Requests
o Service Orders
o Service Confirmations
o Service Contracts
o Warranty Management
o Installed Base Management
o Complaints and Returns
• Optimize service processes supporting global customer operations.
Customer Interaction Center (CIC)
• Support CRM Interaction Center functionality.
• Design and improve case management and customer support workflows.
• Enhance customer experience through efficient ticketing and issue resolution processes.
Field Service & Dispatch
• Support field service operations and customer engineer dispatch processes.
• Collaborate with service organizations to improve work order execution.
• Integrate CRM with mobile and field service applications where required.
Applied Materials has publicly discussed SAP CRM solutions supporting customer engineer dispatch, service requests, contract management, and global contact center operations. [sapinsider.org], [sapinsider.org]
CRM Integration
• Work closely with SAP ECC/S4 teams on:
o SD Integration
o MM Integration
o FI/CO Integration
o Service Billing
o Pricing
o Order Management
• Support end-to-end Quote-to-Cash and Service-to-Cash processes.
Project Delivery
• Lead enhancements, rollouts, upgrades, and transformation initiatives.
• Prepare functional design documents, test scripts, training materials, and deployment plans.
• Support SIT, UAT, cutover activities, hypercare, and production support.
Required Qualifications
Experience:
• 15+ years of SAP experience.
• 12+ years of SAP CRM functional consulting experience.
• Multiple full lifecycle SAP CRM implementations.
• Experience supporting global enterprise environments.
Functional Expertise
Strong hands-on experience in:
• SAP CRM Service
• SAP CRM Web UI
• Customer Interaction Center (CIC)
• Service Contracts
• Warranty Management
• Installed Base Management
• Lead and Opportunity Management
• Complaints & Returns
• Sales Order Management
Integration Experience
• SAP CRM ↔ SAP ECC
• SAP CRM ↔ SAP S/4HANA
• CRM-SD Integration
• CRM-MM Integration
• CRM-FI/CO Integration
• Middleware/CPI integrations
• SAP Cloud Integration experience preferred
Preferred Qualifications
• SAP S/4HANA Customer Management experience.
• SAP Service Cloud / C4C experience.
• SAP CPQ integration experience.
• Field Service Management (FSM) exposure.
• Semiconductor or high-tech manufacturing industry experience.
• Agile delivery experience.
Preferred Industry Experience
Candidates with experience in:
• Semiconductor Manufacturing
• High-Tech Equipment Manufacturing
• Spare Parts and Logistics Operations
Key Skills
• SAP CRM Service
• SAP CRM Web UI
• CIC
• Installed Base
• Service Contracts
• Quotation Management
• Field Service
• CRM Middleware
• ECC Integration
• S/4HANA
• SAP SD
• SAP CPQ
• SAP C4C / Service Cloud
• Business Process Analysis
• Stakeholder Management

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