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Customer Experience Banker Jobs (NOW HIRING)

Huntington

Customer Experience Banker

Pittsburgh, PA · On-site

$15.50 - $21/hr

As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by ...

Huntington

Customer Experience Banker

Powell, OH · On-site

$15.25 - $20.75/hr

As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by ...

Huntington

Customer Experience Banker

Pittsburgh, PA

$15.50 - $21/hr

As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by ...

Huntington

Customer Experience Banker

Youngstown, OH · On-site

$15 - $20.50/hr

As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by ...

New

Huntington

Customer Experience Banker

Wintersville, OH · On-site

$14 - $19/hr

As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by ...

Huntington

Customer Experience Banker

Powell, OH · On-site

$15.25 - $20.75/hr

As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by ...

Huntington

Customer Experience Banker

Bridgeport, OH · On-site

$16 - $21.75/hr

As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by ...

Huntington

Customer Experience Banker

Pittsburgh, PA · On-site

$15.50 - $21/hr

As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by ...

Huntington

Customer Experience Banker

New Castle, PA · On-site

$15.25 - $20.75/hr

As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively ...

Huntington

Customer Experience Banker

Cranberry Township, PA · On-site

$16.50 - $22.25/hr

As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively ...

Huntington

Customer Experience Banker

Cranberry Township, PA · On-site

$16.25 - $22/hr

As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively ...

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Customer Experience Banker information

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How much do customer experience banker jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer experience banker in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer experience banker?

Customer Experience Bankers are frontline banking professionals who assist customers with their banking needs while ensuring a positive and seamless experience. They handle a variety of tasks, including opening new accounts, processing transactions, providing information about bank products, and resolving customer inquiries or issues. In addition to financial services, they focus on building relationships with clients to understand and meet their banking needs effectively. Their role combines customer service expertise with basic banking operations to enhance overall customer satisfaction.

How does a customer experience banker typically collaborate with other departments to resolve complex customer issues?

Customer Experience Bankers often work closely with departments such as loan processing, fraud prevention, and IT support to address more complex customer concerns. While they serve as the first point of contact, they frequently coordinate with specialists to ensure customers receive accurate information and timely solutions. Effective communication and teamwork are essential, as bankers must relay customer needs, follow up on progress, and ensure a seamless experience. This collaborative approach not only helps in resolving issues efficiently but also enhances overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer experience banker, and why are they important?

To thrive as a Customer Experience Banker, you need a solid understanding of banking products, financial regulations, and customer service best practices, typically backed by a high school diploma or higher. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Strong interpersonal skills, active listening, and problem-solving abilities set outstanding Customer Experience Bankers apart. These skills ensure customers receive accurate information, personalized service, and efficient solutions, fostering loyalty and supporting the bank’s reputation.

What is the difference between Customer Experience Banker vs Customer Service Representative?

AspectCustomer Experience BankerCustomer Service Representative
CredentialsHigh school diploma; banking certifications beneficialHigh school diploma or equivalent
Work EnvironmentBank branches, customer-facing roles, financial servicesCall centers, retail stores, customer support centers
Employer & IndustryFinancial institutions, banksVarious industries including retail, telecom, banking
Primary FocusEnhancing customer experience, financial advice, cross-sellingHandling customer inquiries, resolving issues, providing information

The Customer Experience Banker focuses on building relationships, offering financial advice, and improving customer satisfaction within banking environments. In contrast, a Customer Service Representative primarily handles inquiries and resolves issues across various industries. While both roles require strong communication skills, the Customer Experience Banker often involves more financial knowledge and a proactive approach to customer engagement.

How much does a customer experience banker make?

A customer experience banker typically earns between $35,000 and $60,000 annually, depending on experience, location, and the employer. Compensation may also include bonuses and benefits, and strong communication skills are important for success in this role.

What states have the most Customer Experience Banker jobs?

States with the most job openings for Customer Experience Banker jobs include:

What are popular job titles related to Customer Experience Banker jobs?

For Customer Experience Banker jobs, the most frequently searched job titles are:

Customer Experience Banker jobs near you

Customer Experience Banker

Wintersville, OH • On-site

Huntington National Bank
Banking and Credit Intermediation • 10K+ employees
Learn more about Huntington National Bankexternal

$14 - $19.25/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Huntington National Bank rating

8.1

Company rating: 8.1 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

Job description

Description
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:
  • Providing excellent customer service and effectively resolving customer issues.
  • Being proficient in understanding and educating customers on consumer deposit products.
  • Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
  • Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
  • Adhering to all operational, security, risk and regulatory policies and procedures.
  • Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
  • Other duties as assigned.

Basic Qualifications:
  • High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications:
  • 1 year or more in customer service in banking, financial services or goal driven retail sales.
  • Cash handling skills.
  • Comfort with technology such as mobile services and online banking services.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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