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Customer Experience Associate Jobs in Rosedale, MD

Five Below

Customer Experience

Severna Park, MD · On-site

$18.50/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

Five Below

Customer Experience

Severna Park, MD · On-site

$18.50/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

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Customer Experience Associate information

See Rosedale, MD salary details

$9

$17

$23

How much do customer experience associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer experience associate in Rosedale, MD is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.29 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
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Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Rosedale, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,966 per year, or $17.8 per hour.

Customer Experience Associate - Meade Express

The Exchange

Fort George G Meade, MD

$16 - $22.25/hr

Full-time

Posted 8 days ago

Job description

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

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