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Customer Experience Associate Jobs in Rochester Hills, MI

ymcadetroit

Member Experience Associate

Detroit, MI

Employee Assistance Program & Retirement Plan General Function The Member Experience Associate will ... Experience in customer service, preferably in a busy atmosphere, and typing knowledge * Strong ...

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Customer Experience Associate information

See Rochester Hills, MI salary details

$9

$17

$22

How much do customer experience associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience associate in Rochester Hills, MI is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.47 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What is the work of a customer experience associate?

A customer experience associate is responsible for assisting customers, addressing inquiries, resolving issues, and ensuring a positive interaction with the company. They often use communication skills, customer service tools, and product knowledge to enhance customer satisfaction and loyalty.

Is a customer experience associate a good job?

A customer experience associate is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. The job can offer opportunities for advancement and skill development, with typical schedules including shifts that may involve evenings or weekends. Compensation varies by industry and location but generally provides a stable income with potential for bonuses or incentives.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

Do customer experience associate jobs require a degree?

Customer Experience Associate roles typically do not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools are important for the position.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Rochester Hills, MI? The most popular types of Customer Experience jobs in Rochester Hills, MI are:
What are popular job titles related to Customer Experience Associate jobs in Rochester Hills, MI? For Customer Experience Associate jobs in Rochester Hills, MI, the most frequently searched job titles are:
What job categories do people searching Customer Experience Associate jobs in Rochester Hills, MI look for? The top searched job categories for Customer Experience Associate jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Customer Experience Associate jobs? Cities near Rochester Hills, MI with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $35,475 per year, or $17.1 per hour.

Member Experience Associate

ymcadetroit

Detroit, MI

Full-time

Re-posted 21 days ago

Job description

FIND A CAREER THAT MAKES A DIFFERENCE
WITH A JOB AT THE Y!

Now Hiring at the Boll Family YMCA

YMCA Employee Benefits

  • FREE Family Membership & Discounted Access to Programs
  • Flexible Scheduling
  • Family-friendly Work Environment
  • Employee Assistance Program & Retirement Plan

General Function

The Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards.

 

Education/Experience/Training/Certifications

  • At minimum, a high school diploma or equivalent (18+ years of age)
  • Experience in customer service, preferably in a busy atmosphere, and typing knowledge
  • Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.

Job Duties & Responsibilities

  • Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
  • Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
  • Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
  • Performs other assigned duties as directed by Supervisor

Abilities & Skills

  • Ability to participate in all physical aspects of the position.
  • Ability to sit and stand from a seated position when interacting with members.


For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (ymcadetroit.org/careers).

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