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Customer Experience Account Manager Jobs in Rome, GA

Surya Carpet

Jr. Ecommerce Account Manager

White, GA · On-site

$36K - $49K/yr

Education & Experience: A Bachelor's Degree is required. * Location: Must be based in White, GA, as ... Willingness to travel 2-4 times a year to visit customers and attend markets. Why Surya? * Grow ...

Tjx

Retail Customer Experience Coordinator

Dalton, GA · On-site

$14 - $14.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Retail Customer Experience Coordinator

Dalton, GA · On-site

$14 - $14.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Retail Customer Experience Coordinator

Dalton, GA · On-site

$14 - $14.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

NOVO Health Services

Route Service Representative (RSR)

Rockmart, GA · On-site

$17 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Account management or customer retention experience. * Experience working in healthcare, linen services, logistics, distribution, uniform rental, or related industries. * Experience utilizing ...

New

NOVO Health Services

Route Service Representative (RSR)

Rockmart, GA · On-site

$17 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Account management or customer retention experience. * Experience working in healthcare, linen services, logistics, distribution, uniform rental, or related industries. * Experience utilizing ...

New

Matador Distributing LLC

Account Sales Manager

Cartersville, GA · On-site

$46K - $48K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage products and relationships with the customer contacts for sale of our products at assigned ... Education and Experience: * High school diploma or equivalent preferred. * Must have a valid driver ...

Matador Distributing LLC

Account Sales Manager

Cartersville, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage products and relationships with the customer contacts for sale of our products at assigned ... Education and Experience: * High school diploma or equivalent preferred. * Must have a valid driver ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...

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Showing results 41-60

All JobsCustomer Experience Account JobsCustomer Experience Account Manager JobsCustomer Experience Account Manager Jobs in Rome, GA

Customer Experience Account Manager information

See Rome, GA salary details

$26K

$47.4K

$75K

How much do customer experience account manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer experience account manager in Rome, GA is $47,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Account Manager vs Customer Service Representative?

AspectCustomer Experience Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer experience or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentClient-facing, strategic, often in office or remote settingsCall centers, retail, or online support channels
Employer & IndustryTech, finance, retail companies focusing on client retentionRetail, telecom, hospitality sectors
Search & Comparison IntentUnderstanding roles in account management and customer experienceCustomer support and service roles

The Customer Experience Account Manager focuses on building long-term client relationships, strategizing to improve customer satisfaction, and managing accounts. In contrast, a Customer Service Representative handles direct customer inquiries, resolves issues, and provides support. While both roles aim to enhance customer satisfaction, the Account Manager has a broader, strategic focus on retention and experience management.

What are the key skills and qualifications needed to thrive as a customer experience account manager, and why are they important?

To thrive as a Customer Experience Account Manager, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, active listening, and conflict resolution skills help you build trust and proactively address client needs. These competencies ensure customer satisfaction, retention, and the overall success of both client relationships and company objectives.

Is a customer experience account manager an entry level position?

A customer experience account manager role is typically not entry-level and usually requires prior experience in customer service, account management, or related fields. It often involves skills such as communication, problem-solving, and familiarity with CRM tools, and may require a bachelor's degree or relevant certifications. Entry-level positions in customer experience generally have titles like Customer Service Representative or Support Specialist.

What is a customer experience account manager?

A Customer Experience Account Manager is a professional responsible for managing client relationships and ensuring customers have a positive experience with a company's products or services. They serve as the main point of contact for clients, addressing concerns, resolving issues, and identifying opportunities to improve customer satisfaction. Additionally, they often collaborate with sales, support, and product teams to deliver tailored solutions that meet client needs. Their goal is to foster long-term loyalty and drive business growth through exceptional customer service.

How does a customer experience account manager typically collaborate with other departments to resolve client concerns?

Customer Experience Account Managers work closely with teams such as sales, product development, and customer support to address client needs and ensure satisfaction. When a client raises a concern, the Account Manager acts as a liaison, gathering information from the relevant departments, coordinating responses, and ensuring timely resolution. This cross-functional collaboration helps maintain strong client relationships and often leads to process improvements based on customer feedback. Effective communication and teamwork are essential for success in this role.
What cities near Rome, GA are hiring for Customer Experience Account Manager jobs? Cities near Rome, GA with the most Customer Experience Account Manager job openings:
Customer Experience Account Manager jobs near you
Infographic showing various Customer Experience Account Manager job openings in Rome, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $47,352 per year, or $22.8 per hour.

Jr. Ecommerce Account Manager

Surya Carpet

White, GA • On-site

$36K - $49K/yr

Full-time

Re-posted 13 days ago

Job description

Company Overview:

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.

Job Description:


We’re looking for a driven Junior Ecommerce Account Manager to join our thriving team. In this role, you’ll manage various aspects of our ecommerce business—from building strong relationships with key accounts to optimizing product content, pricing strategies, and marketing efforts. You’ll partner with industry giants like Amazon, Wayfair, Walmart, and more to expand Surya’s reach, while working cross-functionally to ensure our ecommerce operations run smoothly. If you’re self-motivated, an excellent communicator, and a natural problem-solver, this is the perfect opportunity for you to make a significant impact on our growth.

What You’ll Do:

  • Build and Nurture Relationships: Partner with major ecommerce accounts (Amazon, Wayfair, Walmart, etc.) to develop strategies that enhance Surya’s brand presence, maximize shelf space, and increase profitability.
  • Optimize Product Merchandising: Manage Surya’s vast catalog to ensure our top sellers and new products shine, and that our product content stands out across all platforms.
  • Strategic Pricing & Promotions: Collaborate with internal teams to manage pricing, content, and promotional strategies to drive results and exceed sales targets.
  • Analyze and Improve Performance: Use data to evaluate your accounts' performance, identify growth opportunities, and implement actionable strategies.
  • Market Intelligence: Stay ahead of market trends and competitors by conducting regular analysis to spot new opportunities and acquire market share.
  • Collaborative Innovation: Work closely with cross-functional teams to streamline processes and improve workflows that contribute to Surya’s overall success.

What We’re Looking For:

  • Education & Experience: A Bachelor’s Degree is required.
  • Location: Must be based in White, GA, as this is an on-site role (not remote).
  • Organizational Skills: Strong time management, attention to detail, and ability to juggle multiple priorities in a fast-paced environment.
  • Excellent Communication: Your ability to communicate clearly and persuasively, both written and verbal, will be crucial.
  • Analytical Mindset: Proficiency in Microsoft Excel and the ability to analyze data to make informed decisions.
  • Collaboration: A team player with the ability to work across departments and build trust with colleagues and customers alike.

Bonus Points:

  • Technical aptitude with a willingness to learn new web-based tools.
  • Familiarity with SQL and the Microsoft Office Suite.
  • A passion for working in a dynamic, high-energy environment with the flexibility to meet deadlines and thrive under pressure.
  • Willingness to travel 2-4 times a year to visit customers and attend markets.

Why Surya?

  • Grow with Us: Surya offers an exciting environment where you can develop professionally and grow your career. With a proven track record of success, we are committed to investing in our team members.
  • Collaborative Culture: Work alongside talented and passionate individuals who support each other’s growth and success.
  • Impact: At Surya, your work truly matters. You’ll have the opportunity to contribute to the success of one of the fastest-growing companies in the industry.

Ready to join a company where you can make an impact? Apply today and be part of Surya’s exciting journey!

Apply