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Customer Excellence Manager Jobs in Georgia (NOW HIRING)

HOPTEK

Customer Excellence Lead

Atlanta, GA · On-site

Overview of the role The Customer Excellence Lead plays a pivotal role in managing Hoptek's customers, and ensuring that our customers maximize value from use of the Hoptek solution. In this role ...

Ball

Operational Excellence Specialist

Rome, GA · On-site

$66K - $93K/yr

Together with our global employees, customers, and partners, we're turning bold sustainability ... Plant resource to facilitate/execute plant standardization of the management system and work with ...

bakelite

Key Account Manager

Atlanta, GA · On-site +1

Work closely with internal teams, including customer excellence, operations, supply chain, and product development to deliver value-add solutions to clients. * Client Relationship Management: Build ...

bakelite

Key Account Manager

Atlanta, GA · On-site +1

Work closely with internal teams, including customer excellence, operations, supply chain, and product development to deliver value-add solutions to clients. * Client Relationship Management: Build ...

bakelite

Key Account Manager

Atlanta, GA · On-site +1

Work closely with internal teams, including customer excellence, operations, supply chain, and product development to deliver value-add solutions to clients. * Client Relationship Management: Build ...

bakelite

Key Account Manager

Atlanta, GA · On-site +1

Work closely with internal teams, including customer excellence, operations, supply chain, and product development to deliver value-add solutions to clients. * Client Relationship Management: Build ...

bakelite

Key Account Manager

Atlanta, GA · On-site +1

Work closely with internal teams, including customer excellence, operations, supply chain, and product development to deliver value-add solutions to clients. * Client Relationship Management: Build ...

bakelite

Key Account Manager

Atlanta, GA · On-site +1

Work closely with internal teams, including customer excellence, operations, supply chain, and product development to deliver value-add solutions to clients. * Client Relationship Management: Build ...

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Showing results 1-20

All JobsCustomer Excellence JobsCustomer Excellence Manager JobsCustomer Excellence Manager Jobs in Georgia

Customer Excellence Manager information

See Georgia salary details

$27.9K

$55.8K

$90.3K

How much do customer excellence manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer excellence manager in Georgia is $55,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

How does a customer excellence manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What are the key skills and qualifications needed to thrive as a customer excellence manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

What does a customer excellence manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.

What are popular job titles related to Customer Excellence Manager jobs in Georgia?

For Customer Excellence Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Excellence Manager jobs in Georgia look for?

The top searched job categories for Customer Excellence Manager jobs in Georgia are:

What cities in Georgia are hiring for Customer Excellence Manager jobs?

Cities in Georgia with the most Customer Excellence Manager job openings:

Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in Georgia as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,816 per year, or $26.8 per hour.

Customer Excellence Lead

HOPTEK

Atlanta, GA • On-site

Full-time

Re-posted 24 days ago

Job description


About us
Hoptek was born when Kearney brought its transportation and tech expertise together to deliver a breakthrough technology solution. Our AI-powered system helps fleets to plan better to optimize asset utilization and reduce waste, adapt smarter to deliver updated decisions as networks evolve and change, and execute faster by automating manual process to help operators drastically boost their performance. Hoptek is rapidly evolving into a trusted cloud-based solution providers to carriers, brokers, and shippers, in the North American $500B truck load industry.
Overview of the role
The Customer Excellence Lead plays a pivotal role in managing Hoptek's customers, and ensuring that our customers maximize value from use of the Hoptek solution.
In this role, the candidate will leverage Hoptek's core customer support capabilities and processes to proactively engage with customers through client's onboarding and on-going operations, and ensure adoption and robust use of Hoptek solution. He/She will also review customer data and conduct detailed analytics to check and fix data quality issues and dispatch operations issues.
He/She will serve as a primary liaison to the customer and ensure all customer issues & tickets through onboarding and operations are resolved. He/she will develop strong customer relationships, execute rigorous process and capabilities to help customer excellence, create and provide customer training, evaluate and analyze customer needs, and promote customer loyalty.
Responsibilities
  • Serve as primary liaison with customer, establish strong customer support processes that enable customer change management, and drive accelerated adoption & consumption of services
  • Manage all key actions and outcomes to deliver best-in-class customer experience starting with customer on-boarding all the way to on-going operations support
  • Accelerate adoption of Hoptek solution to deliver customer value and business outcomes; Increase customer revenues (ARR) and customer lifetime value
  • Identify additional customer value propositions, and provide feedback to product leads and software engineering team to fix product issues and enhance features
  • Support customer onboarding by conducting onboarding workshops, mapping customer data to Hoptek, and ensuring end-to-end activation of Hoptek solution
  • Drive customer change management through managing customer data quality, understanding customer operations requirements, and resolving issues quickly
  • Work with Data analytics engineers to conduct analysis to draw insights from the customer data to improve customer adoption, drive customer value

Requirements
  • Bachelor's Degree in engineering, computer science or related field from a reputable US university required; Masters preferred
  • 0-3 years of experience in customer excellence for a SaaS or technology company, supporting customer on-boarding and operations
  • Analytical thinker with very strong problem solving and decision-making skills, with abililty to conduct detailed data analytics on customer data
  • Experience with data analysis (SQL, Intermediate Excel, Python) with working knowledge of tools needed to conduct analysis
  • Strong leadership capabilities and ability to motivate, inspire and create followership within customer excellence and across Hoptek
  • Strong relationship building, active listening and communication skills

Benefits
  • Hoptek offers a portfolio of benefits very competitive with the industry we play in Equal Employment Opportunity and Non-Discrimination.
  • Kearney prides itself on providing a culture that allows employees to bring their best selves to work every day. Our people can feel comfortable, confident, and joyful to do great things for our firm, our colleagues, and our clients. That's why, Kearney is committed to building a diverse, unbiased and inclusive workforce. Kearney is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person's gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in consulting are encouraged to apply.

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