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Customer Enrollment Associate Jobs in Michigan (NOW HIRING)

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Customer Enrollment Associate information

What is a customer enrollment associate?

Customer Enrollment Associates are professionals responsible for guiding new customers through the enrollment or onboarding process for a company's products or services. They verify customer information, explain enrollment steps, answer questions, and ensure all forms and documentation are completed accurately. Their goal is to make the enrollment experience smooth and efficient, addressing any concerns and providing excellent customer service. These associates often work in industries like healthcare, insurance, financial services, or utilities.

What are the key skills and qualifications needed to thrive as a customer enrollment associate, and why are they important?

To thrive as a Customer Enrollment Associate, you need strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and data entry systems is typically required. Outstanding communication, patience, and problem-solving abilities help you connect with customers and resolve issues efficiently. These skills are essential for accurately enrolling customers, ensuring satisfaction, and maintaining smooth workflow in a competitive service environment.

What are some common challenges faced by customer enrollment associates, and how can they be successfully managed?

Customer Enrollment Associates often encounter challenges such as handling a high volume of inquiries, addressing customer concerns efficiently, and ensuring accurate data entry during the enrollment process. To manage these challenges, it's important to develop strong organizational skills, maintain clear communication, and stay updated on enrollment procedures and product offerings. Collaboration with team members and utilizing available support resources can also greatly improve efficiency and customer satisfaction.

What is the difference between Customer Enrollment Associate vs Customer Service Representative?

AspectCustomer Enrollment AssociateCustomer Service Representative
Primary RoleAssist customers with enrollment processes, onboarding, and account setupHandle customer inquiries, provide support, and resolve issues
Required SkillsCommunication, data entry, knowledge of enrollment proceduresCommunication, problem-solving, product knowledge
Work EnvironmentOffice or call center, focused on onboardingCall center, retail, or office, focused on ongoing support
Common CertificationsCustomer service or enrollment-related certificationsCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Enrollment Associate primarily focuses on guiding new customers through enrollment and onboarding processes. In contrast, the Customer Service Representative handles ongoing support and issue resolution. Both roles require strong communication skills and customer service experience, but their core responsibilities differ in focus and scope.

Customer Enrollment Associate jobs near you

District Enrollment Specialist - DFW West/South

Learning Care Group

Novi, MI • On-site

$25.75 - $28.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Learning Care Group rating

5.2

Company rating: 5.2 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

12th of 19 rated daycare providers

Job description


The District Enrollment Specialist (DES) is responsible for driving enrollment growth and improving lead to enrollment conversion across a defined group of schools within an assigned district or geographic area. This role provides focused enrollment expertise, consistent execution of enrollment best practices, and hands on, in school support, including conducting tours and partnering directly with school leaders to increase new family enrollments and optimize utilization.
The DES works closely with school leadership, district leadership, and marketing teams to manage the enrollment lifecycle, strengthen lead engagement, and improve tour to enrollment outcomes through execution, coaching, and feedback.
This position is for the DFW West/South district and candidates must reside near Fort Worth, TX.
Essential Functions:
  1. Provide enrollment support to assigned schools within a specific geographic area, including on site presence to support tours, family engagement, and enrollment execution.
  2. Manage leads for assigned schools by maintaining strong organization, prioritizing high intent opportunities, and executing timely, strategic follow up with prospective families and Directors.
  3. Support and conduct tours for prospective families, ensuring high quality, consistent experiences that move families toward enrollment.
  4. Manage the prospective family enrollment process, in partnership with school and district leaders, from initial inquiry through registration, enrollment paperwork, and initial payment setup.
  5. Achieve enrollment goals by effectively utilizing CRM systems to engage prospective families, track pipeline health, and drive enrollment volume. This includes maintaining a high level of technical proficiency and business judgment in CRM usage.
  6. Partner with and coach school Directors, providing real time feedback and guidance on enrollment conversations, tour execution, and follow up best practices to build sustainable enrollment habits.
  7. Consult with school leadership to market and position the school effectively, using feedback from family interactions, tours, and reviews to tailor enrollment strategies to each school's needs.
  8. Demonstrate professionalism and confidence in enrollment conversations, including addressing objections and navigating resistance with prospective families.
  9. Maintain working knowledge of state policies and regulations as they relate to childcare enrollment and operations.

Supervisory Responsibilities:
None
Minimum Job Qualifications:
  • High School diploma required.
  • Associate's degree preferred.
  • 3+ years of sales experience required; education or service industry preferred.

Other Skills and Abilities Qualifications:
  • Excellent customer service skills with both internal and external customers.
  • Capable of working with frequent interruptions and changing priorities.
  • Effective communication skills, written, verbal and interpersonal.
  • Proficient time management, organizational skills and ability to meet established deadlines.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Travel:
Up to 50% local travel.
Compensation and Benefits:
  • Compensation based on position, education and experience. Bi-weekly paid.
    • $25.75-28.50 hourly rate.
    • This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance.
  • Health and Wellness Benefits
    • Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
    • Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.
  • Employee perks/discounts
    • Education assistance including tuition reimbursement
    • Childcare discount available to all employees
    • Corporate partner Discounts
  • This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.
  • Applications accepted through 8/28/26.

What Learning Care Group employees say

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About Learning Care Group

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Learning Care Group, Inc. is the second-largest for-profit child care provider in North America and a leader in early education. Our programs are designed for children aged 6 weeks to 12 years. Across our eight unique brands, we're committed to creating state-of-the-art facilities with the latest technology and expert-driven curricula created by our own Education team.

Industry

Education

Company size

10,000+ Employees

Headquarters location

Novi, MI, US

Year founded

1967

Social media

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