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Customer Enrollment Associate Jobs in Michigan (NOW HIRING)

GT Independence

Program Enrollment Leader

Sturgis, MI · On-site

$60K/yr

Troubleshoot issues and field questions from their staff, and all external customers to ensure the ... Associate degree preferred but not required EXPERIENCE AND QUALIFICATIONS * At least 2 years of ...

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Customer Enrollment Associate information

What are some common challenges faced by customer enrollment associates, and how can they be successfully managed?

Customer Enrollment Associates often encounter challenges such as handling a high volume of inquiries, addressing customer concerns efficiently, and ensuring accurate data entry during the enrollment process. To manage these challenges, it's important to develop strong organizational skills, maintain clear communication, and stay updated on enrollment procedures and product offerings. Collaboration with team members and utilizing available support resources can also greatly improve efficiency and customer satisfaction.

What is a customer enrollment associate?

Customer Enrollment Associates are professionals responsible for guiding new customers through the enrollment or onboarding process for a company's products or services. They verify customer information, explain enrollment steps, answer questions, and ensure all forms and documentation are completed accurately. Their goal is to make the enrollment experience smooth and efficient, addressing any concerns and providing excellent customer service. These associates often work in industries like healthcare, insurance, financial services, or utilities.

What is the difference between Customer Enrollment Associate vs Customer Service Representative?

AspectCustomer Enrollment AssociateCustomer Service Representative
Primary RoleAssist customers with enrollment processes, onboarding, and account setupHandle customer inquiries, provide support, and resolve issues
Required SkillsCommunication, data entry, knowledge of enrollment proceduresCommunication, problem-solving, product knowledge
Work EnvironmentOffice or call center, focused on onboardingCall center, retail, or office, focused on ongoing support
Common CertificationsCustomer service or enrollment-related certificationsCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Enrollment Associate primarily focuses on guiding new customers through enrollment and onboarding processes. In contrast, the Customer Service Representative handles ongoing support and issue resolution. Both roles require strong communication skills and customer service experience, but their core responsibilities differ in focus and scope.

What are the key skills and qualifications needed to thrive as a customer enrollment associate, and why are they important?

To thrive as a Customer Enrollment Associate, you need strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and data entry systems is typically required. Outstanding communication, patience, and problem-solving abilities help you connect with customers and resolve issues efficiently. These skills are essential for accurately enrolling customers, ensuring satisfaction, and maintaining smooth workflow in a competitive service environment.
Customer Enrollment Associate jobs near you

Customer Service Representative -- Training Academy

StrategiQly

Auburn Hills, MI

$35 - $40/hr

Full-time

Posted 6 days ago

Job description

Customer Service Representative Rochester Hills, MI | Full-Time | Onsite


About the Role

We are looking for a Customer Service Representative to support its Training Academy. This person is the first point of contact for customers enrolling in technical training, handling course advisement, quoting, and order processing from start to finish. It's a phone-heavy, fast-moving role that also serves as the front desk presence for students and visitors on site.


What You'll Do

Customer Advisement

  • Answer inbound phone calls and emails from customers regarding training courses
  • Determine customer needs and define specific training requirements
  • Confirm class availability and delivery options, and advise on the right course path
  • Serve as a student advisor with expert knowledge of Academy training products

Order Management

  • Quote and price classes
  • Enter, confirm, and track training orders
  • Follow up on purchase order approval and validation
  • Work with customers to resolve order and invoicing issues
  • Process student enrollments and date changes

Systems and Support

  • Work daily in the ticketing system, LMS, and ERP
  • Support customers with LMS navigation and troubleshooting
  • Maintain current knowledge of FANUC Academy product lines and software tools

Cross-Department Coordination

  • Partner with Finance, Purchasing, and Sales to ensure customer commitments are met

Front Desk and Facilities Support

  • Greet and direct customers, students, and visitors
  • Support kiosk check-in, create badges, and maintain the badge access system
  • Assist visitors with the online gift shop
  • Track and deliver incoming and outgoing mail and packages
  • Assist Facilities with on-site vendor coordination


What You'll Need

  • Associate degree in Business or a related field, or equivalent relevant experience
  • Minimum one year of customer service or technical work experience
  • Proven proficiency in Windows, Oracle, and MS Office including Word, Excel, PowerPoint, Teams, and SharePoint
  • Touch typing at a minimum of 65 WPM with high accuracy
  • Strong organizational skills with the ability to manage multiple complex issues at once
  • Excellent interpersonal and written communication skills, including technical communication


Preferred

  • Prior exposure to FANUC equipment
  • Prior phone-based customer service experience with strong caller management skills
  • Experience following call structure in a call center setting


What Success Looks Like

You're courteous, patient, and professional even when a customer is frustrated. You handle peak call volume without letting quality slip. You take initiative in a loosely structured environment and follow through on open orders without being chased.


Physical and Schedule Requirements

  • Primarily desk work including extended sitting, typing, and phone time
  • Ability to multi-task, learn new processes, and make timely decisions within a workflow with productivity expectations
  • Comfortable working through peak or overload conditions with calls in queue
  • Schedule is subject to change to support department and customer needs
  • Willingness to work overtime to meet critical deadlines