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Customer Enrollment Associate Jobs in Michigan (NOW HIRING)

SNB Technologies

Contact Center Associate

Hancock, MI · On-site

Monitor customer enrollment into OLB products. * Manage the Online Account Opening applications. * Review various department reports. * Monitor fraud systems for potential check and deposit related ...

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Customer Enrollment Associate information

What is a customer enrollment associate?

Customer Enrollment Associates are professionals responsible for guiding new customers through the enrollment or onboarding process for a company's products or services. They verify customer information, explain enrollment steps, answer questions, and ensure all forms and documentation are completed accurately. Their goal is to make the enrollment experience smooth and efficient, addressing any concerns and providing excellent customer service. These associates often work in industries like healthcare, insurance, financial services, or utilities.

What are the key skills and qualifications needed to thrive as a customer enrollment associate, and why are they important?

To thrive as a Customer Enrollment Associate, you need strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and data entry systems is typically required. Outstanding communication, patience, and problem-solving abilities help you connect with customers and resolve issues efficiently. These skills are essential for accurately enrolling customers, ensuring satisfaction, and maintaining smooth workflow in a competitive service environment.

What are some common challenges faced by customer enrollment associates, and how can they be successfully managed?

Customer Enrollment Associates often encounter challenges such as handling a high volume of inquiries, addressing customer concerns efficiently, and ensuring accurate data entry during the enrollment process. To manage these challenges, it's important to develop strong organizational skills, maintain clear communication, and stay updated on enrollment procedures and product offerings. Collaboration with team members and utilizing available support resources can also greatly improve efficiency and customer satisfaction.

What is the difference between Customer Enrollment Associate vs Customer Service Representative?

AspectCustomer Enrollment AssociateCustomer Service Representative
Primary RoleAssist customers with enrollment processes, onboarding, and account setupHandle customer inquiries, provide support, and resolve issues
Required SkillsCommunication, data entry, knowledge of enrollment proceduresCommunication, problem-solving, product knowledge
Work EnvironmentOffice or call center, focused on onboardingCall center, retail, or office, focused on ongoing support
Common CertificationsCustomer service or enrollment-related certificationsCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Enrollment Associate primarily focuses on guiding new customers through enrollment and onboarding processes. In contrast, the Customer Service Representative handles ongoing support and issue resolution. Both roles require strong communication skills and customer service experience, but their core responsibilities differ in focus and scope.

Customer Enrollment Associate jobs near you

MARKETING & ENROLLMENT MANAGMENT - Undergraduate Enrollment Associate

Andrews University

Berrien Springs, MI • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

MARKETING & ENROLLMENT MANAGMENT - Undergraduate Enrollment Associate
Job Classification
Temporary Part-time
Position summary
The Undergraduate Enrollment Associate supports the enrollment team in attracting, admitting, and onboarding new students. This part-time position offers flexible scheduling, 3 to 4 days per week.
Qualifications summary
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the full position description are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be a Seventh-day Adventist in good and regular standing. Duties and responsibilities
  • Contact prospective students and their families via phone, text messages, mail, and video calls.
  • Assist in processing applications upon request.
  • Assist with the switchboard operation.
  • Attend weekly meetings as requested.
  • Assist the Preview and student visit teams.
  • Meet prospective students during campus visits.
  • Become familiar with all undergraduate admission requirements for all student types.
  • Maintain active communication with schools and department representatives to facilitate services for applicants, accepted students, and enrolled students.
  • Participate in regular webinars and other forms of continuing education.
  • Assist with the First Stop Experience for the fall semester
  • Supervise student workers as needed.
  • Perform additional assignments as assigned by supervisors.
Supervisory responsibilities
N/A
Qualifications
  • Ability to work effectively in a team environment
  • Communicate effectively and professionally by phone and email.
  • Demonstrate strong customer service and effective verbal and written communication skills.
  • Self-motivated with strong time management and organizational skills
  • Maintain confidentiality
  • Ability to provide excellent customer service to all constituencies, including prospective students, their parents, student workers, the Enrollment team, and staff from academic and support departments across campus.
  • Education: Bachelor's or equivalent certification and/or related experience preferred.

Must be a Seventh-day Adventist in good and regular standing. Technical competencies
Proficient in Microsoft Office, especially Excel, and to quickly learn and use the CRM Recruit and related interactions within Banner.
Interpersonal interactions
Able to work effectively with excellent customer service skills with all constituencies include prospective students and their parents, student workers, the Enrollment team, and people from academic and support departments across campus.
Physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly: Sit, talk, hear and use hands to work with the computer keyboard. Occasionally: Walk, reach with hands and arms, and stoop and kneel for filing. Occasionally: Lift and/or move up to 20 pounds. Vision abilities required: Close vision, and ability to adjust focus
Work environment
The work environment characteristics described here are representative of those any employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is not usually quiet. Not in an enclosed office space.

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