Customer Enablement Program Manager Jobs (NOW HIRING)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We explore society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together, connecting with candor and care, seeking out diverse perspectives from customers, communities, and each other. Life at Axon is fast-paced, challenging, and meaningful. You’ll take ownership and drive real change while growing as you work hard for a mission that matters.

Your Impact

Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle. Your focus will be on training delivery, curriculum development, quality assurance, and post‑deployment sustainment support. This role combines program ownership with hands‑on instructor‑led training, ensuring internal teams and external law enforcement customers can successfully adopt Fusus workflows. Success requires the ability to teach platform functionality, translate real‑world operational use cases into scalable enablement experiences, and independently deliver training and enablement.

Location

Hybrid. US‑based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, or Seattle metro areas).

Travel

Approximately 50%

Reports to

Sr. Director, RTO SaaS Delivery

Key Responsibilities Adoption & Enablement Program Ownership

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
• Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.
• Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
• Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
• Partner cross‑functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.
• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.

Curriculum and Internal Enablement

• Design, maintain, and continuously improve role‑specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.
• Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences.
• Train deployment teams and internal cross‑functional stakeholders on Fusus functionality, integrations, and deployment considerations.
• Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.

Instructor‑Led Training Delivery

• Deliver high‑quality instructor‑led training to internal teams and external law enforcement customers.
• Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
• Lead scenario‑based sessions built around real‑world operational use cases.
• Independently deliver routine training without reliance on senior program managers.
• Develop scalable training programs such as recurring webinars, virtual or in‑person seminars, and feature update briefings.

Sustainment, Escalations & Quality Validation

• Serve as a post‑deployment enablement resource supporting customer sustainment and ongoing adoption.
• Act as an escalation point for post‑deployment issues, helping reduce support burden on Project Leaders and deployment teams.
• Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.
• Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.

Qualifications Required

• Proven experience delivering instructor‑led training to professional audiences of more than 50 participants.
• Experience developing and executing structured training or enablement programs.
• Strong facilitation skills with the ability to engage both technical and operational audiences.
• Demonstrated ability to teach functional workflows and applied technical concepts with credibility.
• Ability to operate independently in front of customers and internal stakeholders.
• Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.

Strongly Preferred

• Background in law enforcement, public safety, emergency management, or similar operational environments.
• Experience training or supporting public‑sector customers.
• Experience working with video management systems, real‑time operations centers, or situational awareness platforms.
• Hands‑on experience supporting technical deployments or integrations in enterprise environments.

High‑level working knowledge of:

• IP networking fundamentals
• RTSP and video streaming concepts
• DVR/NVR systems and camera infrastructure
• Network connectivity, ports, firewalls, and bandwidth considerations

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• Snacks in our offices

Base Pay Range

$131,250–$210,000 USD

Some roles may also require legal eligibility to work in a firearms environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We are committed to hiring the best talent – regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances – and empowering all of our employees so they can do their best work.