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Customer Education Manager Jobs in Springfield, MA

Pharvaris

Area Business Manager - Hartford

Hartford, CT · On-site

$160K - $185K/yr

Drive demand through clinical selling, customer education, and strategic engagement with HAE health ... Demonstrated success managing complex territories and driving sustained business growth

Ryder

Customer Development Manager

Hartford, CT

Summary The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional ...

Pharvaris

Area Business Manager - Hartford

Hartford, CT · On-site

$160K - $185K/yr

Drive demand through clinical selling, customer education, and strategic engagement with HAE health ... Demonstrated success managing complex territories and driving sustained business growth

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Bachelor's degree plus 5+ years of relevant experience (or an equivalent combination of education and experience). * Experience in leadership and customer-facing work (management, sales, operations ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Bachelor's degree plus 5+ years of relevant experience (or an equivalent combination of education and experience). * Experience in leadership and customer-facing work (management, sales, operations ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Bachelor's degree plus 5+ years of relevant experience (or an equivalent combination of education and experience). * Experience in leadership and customer-facing work (management, sales, operations ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Bachelor's degree plus 5+ years of relevant experience (or an equivalent combination of education and experience). * Experience in leadership and customer-facing work (management, sales, operations ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Bachelor's degree plus 5+ years of relevant experience (or an equivalent combination of education and experience). * Experience in leadership and customer-facing work (management, sales, operations ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Bachelor's degree plus 5+ years of relevant experience (or an equivalent combination of education and experience). * Experience in leadership and customer-facing work (management, sales, operations ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Bachelor's degree plus 5+ years of relevant experience (or an equivalent combination of education and experience). * Experience in leadership and customer-facing work (management, sales, operations ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Bachelor's degree plus 5+ years of relevant experience (or an equivalent combination of education and experience). * Experience in leadership and customer-facing work (management, sales, operations ...

Aflac, Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

Education & Experience Required * Bachelor's Degree In a related field * 6 or more years of job ... customer satisfaction, retention, and program performance. • Manages day-to-day client ...

Aflac

Mgr, Customer Solutions

Windsor, CT · On-site

$100K - $130K/yr

Education & Experience Required * Bachelor's Degree In a related field * 6 or more years of job ... customer satisfaction, retention, and program performance. • Manages day-to-day client ...

Aflac Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

Education & Experience Required * Bachelor's Degree In a related field * 6 or more years of job ... drive customer satisfaction, retention, and program performance. Manages day-to-day client ...

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All JobsCustomer Education JobsCustomer Education Manager JobsCustomer Education Manager Jobs in Springfield, MA

Customer Education Manager information

See Springfield, MA salary details

$32.9K

$65.9K

$106.6K

How much do customer education manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer education manager in Springfield, MA is $65,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $77,700.00 per year, depending on experience, location, and employer.

What does a customer education manager do?

A Customer Education Manager is responsible for developing and delivering educational programs that help customers effectively use a company's products or services. They create training materials, webinars, and documentation to enhance customer knowledge and satisfaction. Their goal is to improve product adoption, reduce support inquiries, and drive customer success.

What are the key skills and qualifications needed to thrive as a customer education manager?

To thrive as a Customer Education Manager, you need expertise in instructional design, adult learning principles, and program management, often supported by a background in education, training, or customer success. Familiarity with learning management systems (LMS), e-learning authoring tools, and certifications such as CPLP or association with ATD are commonly required. Strong communication, relationship-building, and analytical skills help in tailoring educational materials and effectively engaging diverse audiences. These competencies are vital to ensure customers successfully adopt products or services, leading to higher satisfaction and retention.

What are some typical challenges faced by customer education managers, and how are they addressed?

Customer Education Managers often face the challenge of designing training that caters to a wide range of customer knowledge levels and learning preferences. They address this by developing diverse resources, such as live webinars, self-paced courses, and comprehensive documentation, often updating materials based on user feedback and product changes. Collaboration with product, support, and marketing teams is key to ensuring training stays relevant and impactful. This dynamic environment requires adaptability and ongoing communication to keep educational offerings aligned with evolving customer needs.

What are popular job titles related to Customer Education Manager jobs in Springfield, MA?

For Customer Education Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Education Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Education Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Education Manager jobs?

Cities near Springfield, MA with the most Customer Education Manager job openings:

Customer Education Manager jobs near you
Infographic showing various Customer Education Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,871 per year, or $31.7 per hour.

Inside Sales /Customer Service Manager

Valence Surface Technologies

West Springfield, MA

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Valence Surface Technologies rating

6.4

Company rating: 6.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Qualify new customer accounts and manage current customer relationships to achieve Site level New Business Wins expectations

· Track and review pricing for updates as necessary to meet or exceed profitability objectives

· Track metrics like conversion rates, customer satisfaction scores, and sales volume trends

· Negotiate pricing and terms and conditions when applicable

· Manage the Customer Service team members to drive customer satisfaction and site performance

· Resolve escalated complaints and maintain high service standards to keep customers loyal

· Manage New Business Integration (NBI) process for new business. Act as the liaison between the customer, customer service team and operations

· Manage incoming Request for Quotes (RFQ) using CRM tools and prioritize estimating teams activities

· Promotion and customer education on the Valence’s extensive processes and approvals

· Proactively manage accounts with quotation follow-up and relationship building

· Backup customer service team during times of high sales calls or absences

· Perform in a fast-paced work environment among various groups including customers, internal customer service, planning, and production Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries.

· Monitor orders from receipt through completion and shipment.

· Manage customer communications related to purchase orders, schedule changes, expedites, and delivery commitments.

· Coordinate with Planning, Production, Quality, and Engineering to provide accurate and timely updates to customers.

· Lead customer issue resolution efforts, including late deliveries, quality concerns etc.

· Develop and maintain strong customer relationships through proactive communication and exceptional service.

· Monitor customer satisfaction feedback and flow to leadership and assist in driving corrections actions to mitigate negative trends.

· Participate in customer audits, business reviews, and operational meetings as required.

· Conduct customer meetings and business reviews as required.

· Other duties as assigned

Company Benefits:

Medical, Dental, Vision, Long term Disability, Employee Assistance Program, 401(K)-3% Match, Holiday Pay

This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Persons”.

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