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Customer Education Manager Jobs in Delaware (NOW HIRING)

Wolters Kluwer

Customer Success Manager

Dover, DE · On-site

Education: 5-7 years post-secondary education in a related field or equivalent related work experience * At least three years in a similar role (Client Service/Account Management/Customer Success ...

Wolters Kluwer

Customer Success Manager

Wilmington, DE · On-site

Education: 5-7 years post-secondary education in a related field or equivalent related work experience * At least three years in a similar role (Client Service/Account Management/Customer Success ...

Wolters Kluwer

Customer Success Manager

Wilmington, DE · On-site

Education: 5-7 years post-secondary education in a related field or equivalent related work experience * At least three years in a similar role (Client Service/Account Management/Customer Success ...

Wolters Kluwer

Customer Success Manager

Dover, DE · On-site

Education: 5-7 years post-secondary education in a related field or equivalent related work experience * At least three years in a similar role (Client Service/Account Management/Customer Success ...

Wolters Kluwer

Customer Success Manager

Dover, DE · On-site

Education: 5-7 years post-secondary education in a related field or equivalent related work experience * At least three years in a similar role (Client Service/Account Management/Customer Success ...

Wolters Kluwer

Customer Success Manager

Wilmington, DE · On-site

Education: 5-7 years post-secondary education in a related field or equivalent related work experience * At least three years in a similar role (Client Service/Account Management/Customer Success ...

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Customer Education Manager information

See Delaware salary details

$33K

$66.2K

$107.1K

How much do customer education manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer education manager in Delaware is $66,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,100.00 per year, depending on experience, location, and employer.

What does a customer education manager do?

A Customer Education Manager is responsible for developing and delivering educational programs that help customers effectively use a company's products or services. They create training materials, webinars, and documentation to enhance customer knowledge and satisfaction. Their goal is to improve product adoption, reduce support inquiries, and drive customer success.

What are the key skills and qualifications needed to thrive as a customer education manager?

To thrive as a Customer Education Manager, you need expertise in instructional design, adult learning principles, and program management, often supported by a background in education, training, or customer success. Familiarity with learning management systems (LMS), e-learning authoring tools, and certifications such as CPLP or association with ATD are commonly required. Strong communication, relationship-building, and analytical skills help in tailoring educational materials and effectively engaging diverse audiences. These competencies are vital to ensure customers successfully adopt products or services, leading to higher satisfaction and retention.

What are some typical challenges faced by customer education managers, and how are they addressed?

Customer Education Managers often face the challenge of designing training that caters to a wide range of customer knowledge levels and learning preferences. They address this by developing diverse resources, such as live webinars, self-paced courses, and comprehensive documentation, often updating materials based on user feedback and product changes. Collaboration with product, support, and marketing teams is key to ensuring training stays relevant and impactful. This dynamic environment requires adaptability and ongoing communication to keep educational offerings aligned with evolving customer needs.

What are popular job titles related to Customer Education Manager jobs in Delaware?

For Customer Education Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Customer Education Manager jobs in Delaware look for?

The top searched job categories for Customer Education Manager jobs in Delaware are:

What cities in Delaware are hiring for Customer Education Manager jobs?

Cities in Delaware with the most Customer Education Manager job openings:

Customer Education Manager jobs near you
Infographic showing various Customer Education Manager job openings in Delaware as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $66,159 per year, or $31.8 per hour.

Patient Education Manager, Rare Hematology and Nephrology, NY Metro (NJ, NYC Metro Area, and Delawar

AstraZeneca

Wilmington, DE • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

AstraZeneca rating

8.4

Company rating: 8.4 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

23rd of 86 rated pharmaceutical

Job description

This is what you will do:
The Patient Education Manager (PEM) is a key field-based role responsible for engaging the patient community, conducting patient education programs, partnering with advocacy groups, and supporting infusion sites of care as the subject matter expert for REMS requirements as well as product and disease education.
The PEM will provide patients and caregivers disease state and product education, an overview on Alexion's OneSource Programs throughout the patient journey. The PEM will interact with patients/caregivers, nurses, pharmacists, ancillary staff, physicians, and advocacy/support groups to prevent and address non-clinical barriers to patient education and onboarding. They will serve as the primary source for all regional patient community engagement activities.
This role will support stakeholder needs for ongoing REMS topics, continuing education, audit support, and new certifications. They will work closely with all Alexion field roles as well as with the Commercial REMS Team to develop regional and national engagement strategies and tactics supporting ongoing REMS compliance and customer engagement.
You will be responsible for:
Patient Engagement (40%)
  • Create and manage regional patient engagement plans including patient educational events, community engagements, and face-to-face patient interactions
  • Deliver in depth disease state and product education to inform and empower patients/caregivers as they navigate their rare disease journey
  • Develop and execute comprehensive patient programming strategies that prioritize patient needs. Tailor initiatives to provide relevant education, support, and resources, optimizing patient engagement and outcomes across therapeutic areas
  • Share materials on the disease, diagnosis, and treatment support with patients as needed
  • Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the infusion process for Alexion products, in accordance with product label utilizing Alexion approved resources
  • Capture and report local business insights to enhance strategic plans and improve patient experience
  • Set up and participate in events and educational initiatives for patients and caregivers on behalf of Alexion per approved policy
  • Build the rare disease network/relationships through local advocacy groups, rare disease related events, and attending patient events
  • Partner with Alexion Patient Advocacy Team to drive engagement and partnership
  • Proactively seek opportunities to improve processes and outcomes, embracing change and innovation to enhance patient support and results
  • Collaborate effectively, building and maintaining strong relationships with cross functional team (i.e. Commercial, Medical, Marketing, and Patient Services) to ensure alignment of patient education initiatives with overall business strategies, driving optimal patient outcomes

Health Care Org Site of Care Education (including infusion sites) & REMS Support (60%)
  • Execute field visits at infusion centers and focused HCOs to provide in-depth education and training on dosing and administration of Alexion products, disease state, and REMS requirements/procedures, and provide ongoing support
  • Support ongoing REMS certifications of infusion sites of care
  • Collaborate with non-prescribing health care staff at infusion sites to ensure understanding and compliance with REMS components, including importance of vaccination data and following REMS processes
  • Maintain accurate and detailed records of field activities, including interactions with non-prescribing healthcare providers and sites of care, to ensure compliance with regulatory standards
  • Support execution of ongoing compliance tactics related to all active REMS
  • Support successful implementation of any new REMS or REMS enhancements
  • Partner with Commercial REMS team to devise strategies to support REMS
  • Partner with Commercial colleagues to ensure account engagement strategy is pulled through successfully via aligned tactics
  • Develop and facilitate relationships with infusion nurses and other staff to support patients
  • Set up and engage in non-prescriber congresses and educational events on behalf of Alexion per approved policy
  • Partner and collaborate compliantly with other Alexion field teams on patient and HCP office education

You will need to have:
  • Minimum of 5 years total business experience in the healthcare or biotech industry
  • BA/BS Degree is required; a nursing, allied health, healthcare administration or rare disease support background is desired (advanced degree a plus)
  • Previous experience with IV infused products
  • Ability to travel up to 60-80% within a territory is required; ability to travel to meetings/trainings/programs as necessary which may include evenings and weekends
  • Excellent presentation skills to diverse stakeholders in varied settings that may include up to 150+ people
  • Ability to work independently and manage time effectively to prioritize field activities
  • Excellent communication and interpersonal skills, with the ability to effectively engage with healthcare professionals and patients.
  • High initiative, solid work ethic, and consistent accountability
  • Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role
  • Valid driver's license and clean driving record
  • The duties of this role are generally conducted in a field environment. As is typical of a field-based role, employees must be able, with or without an accommodation to: travel by public transportation, automobile, train, or plane; work comfortably in a clinical setting; use a computer; engage in communications via phone, video, and electronic messaging; problem solve; engage in complex and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:
  • At least 3 years field-based experience in account management, sales, or patient education preferred
  • Must be familiar with the relevant legal and regulatory components of the pharmaceutical and biotech industry, rare disease experience a plus
  • Certification or training in REMS
  • Strong understanding of REMS requirements and pharmaceutical regulations
  • Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role
  • Bi-lingual proficiency in Spanish language, both written and spoken
  • Understanding of rare disease advocacy landscape
  • Experience educating and supporting patients/caregivers
  • Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment
  • Demonstrates initiative, teamwork, and accountability

The annual base pay (or hourly rate of compensation) for this position ranges from $135,332 to $202,998. Our positions offer eligibility for various incentives-an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.
Date Posted
25-Aug-2026
Closing Date
14-Sep-2026
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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About AstraZeneca

Sourced by ZipRecruiter

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. A place built on courage, curiosity and collaboration - we make bold decisions driven by patient outcomes. Empowered to lead at every level, free to ask questions and take smart risks that write the next chapter for our pipeline and Oncology team. Make a meaningful impact that brings real benefits to society. By applying your knowledge of data, you will help to redefine our industry and ultimately save lives. Work with experts who share a common goal: to accelerate the potential of medicines and the science of tomorrow.

Industry

Pharmaceutical product wholesalers and pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

Cambridge, Cambridgeshire, GB

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