Customer Development Manager Jobs in Rush City, MN

JOIN THE ROSENBAUER TEAM
At Rosenbauer, our culture is rooted in integrity, teamwork, community, and an unwavering commitment to safety and excellence. We value people first, creating a workplace where employees are supported, respected, and empowered to grow. If you're inspired by meaningful work, motivated by shared goals, and driven by a passion to make a real difference, you'll find a place to thrive here.
ABOUT THE ROLE
The Dealer Development Analyst will play a highly visible role within Rosenbauer America, providing insights and recommendations that influence strategic decisions across the dealer network. Analysis, findings, and performance recommendations developed in this role will be routinely presented to senior leadership and shared with the company's Board of Directors.
WHAT YOU'LL DO
All employees are required to support Rosenbauer's Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.
Dealer Performance Analysis: Monitor and evaluate dealer sales, service, and operational performance across the dealer network by reviewing key performance indicators, dashboards, and scorecards. Analyze trends in sales growth, market share, service revenue, profitability, and overall business performance to identify both opportunities and areas requiring improvement.
Dealer Development and Improvement Planning: Identify high-performing and underperforming dealers through detailed performance assessments and root cause analysis. Develop actionable recommendations, support dealer improvement initiatives, and collaborate with Regional Sales Managers to enhance dealer capabilities, performance, and long-term business success.
Network Optimization and Market Evaluation: Assess dealer network coverage and market penetration to identify gaps, expansion opportunities, and strategic growth initiatives. Support the evaluation of new dealer candidates, dealership acquisitions, territory adjustments, and network optimization efforts to strengthen market presence and customer support capabilities.
Performance Tracking and Accountability: Monitor dealer action plans, improvement strategies, and development objectives to ensure progress toward organizational goals. Track results against established performance targets and provide ongoing follow-up to support successful execution of agreed-upon initiatives.
Operational and Service Performance Management: Analyze warranty claims, customer service metrics, operational effectiveness, and other performance indicators to identify risks, improve customer satisfaction, and enhance dealer operational efficiency. Recommend process improvements that drive stronger dealer performance and customer support outcomes.
Data Management and Reporting: Gather, validate, and analyze data from multiple internal systems and business stakeholders to ensure accuracy and consistency. Develop reports, dashboards, scorecards, and data visualizations that provide meaningful insights into dealer performance and business trends.
Executive Reporting and Presentation Development: Prepare executive summaries, leadership reports, and professional presentations that clearly communicate key performance trends, business risks, opportunities, and strategic recommendations. Support leadership meetings and Board of Directors reviews with accurate, data-driven analyses and presentation materials.
Strategic Analysis and Business Case Development: Conduct market research, competitive analysis, and strategic evaluations that support organizational growth initiatives. Develop business cases, return-on-investment analyses, and financial justifications for dealer development programs, investments, and incentive initiatives.
Cross-Functional Collaboration: Partner with Sales, Service, Operations, and Leadership teams to support business objectives, strategic initiatives, and dealer network performance. Participate in cross-functional meetings to align priorities, share insights, and coordinate actions that support company growth and operational excellence.
Incentive Program Administration: Monitor dealer incentive and rebate programs to ensure proper execution, performance tracking, and alignment with business objectives. Evaluate program effectiveness and support the development of business cases that maximize dealer engagement and organizational return on investment.
Risk Assessment and Strategic Planning: Identify and evaluate risks impacting dealer performance, customer satisfaction, market expansion, and overall business growth. Maintain dealer profiles, performance records, and strategic planning documentation while supporting dealer network growth, optimization, and long-term strategic planning initiatives.
Leadership Communication and Recommendations: Present findings, insights, and recommendations to organizational leadership in a clear and concise manner. Deliver data-driven conclusions and strategic guidance that support informed decision-making and continuous improvement across the dealer network.
Other Duties as Assigned: Perform additional duties and responsibilities as required to support departmental objectives and organizational needs. Maintain flexibility and adaptability to address changing priorities and business requirements. Assist in evaluating potential dealer additions, expansions, acquisitions, or territory changes.
WHAT YOU'LL BRING
The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.
Knowledge, Education, and/or Experience:

• Bachelor's degree in Business Analytics, Data Science, Finance, or related field.
• 3+ years of experience in analytics, business intelligence, or sales operations required.
• 5+ years of experience in analytics, business intelligence, or sales operations preferred.
• Experience in manufacturing, dealer networks, or field sales required.
• Previous experience using reporting packages (Power BI, Tableau, etc.) databases (SQL based ERP System-Sage 500), advanced Excel and programming required.

Skills:
Language:

• Able to find, read, and interpret relevant business periodical, professional journals, technical procedures, or governmental regulations.
• Able to write reports and business correspondence in a professional manner.
• Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Able to follow written and verbal directions and communicate new information that could affect project trajectories.

Math:

• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Computer:

• Proficiency with Power BI; advanced Excel skills.
• Able to perform intermediate PC functions and Microsoft Office Suite.

Abilities:

• Able to deal with problems involving a variety of variables in non-standard situations.
• Strong attention to detail.
• Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
• Able to prioritize work and multitask while adhering to deadlines.
• Able to work with minimal supervision in a team environment.
• Able to understand and follow all safety policies to promote a safe working environment for all.
• Strong communication skills for technical and non-technical audiences.
• Entrepreneurial mindset and ability to build processes from scratch

EOE/Disability/Veterans
Equal Opportunity Employer/individuals with disabilities/protected veterans. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.
All offers of employment are contingent upon the successful completion of a pre-employment drug screening.