Customer Development Executive Jobs in Riverside, CA

JOB SUMMARY:

The purpose of the Fire Life Safety Sales Executive position is to prospect and develop new customers. Customer development to include upselling and multi-line development of services, providing and negotiating pricing for inspection contracts. ISRs will work closely with the Regional Sales Manager, Service Manager and Service Operations Staff to ensure customer satisfaction. This position is a key part of our Service Department Team.

ESSENTIAL JOB DUTIES:

• Pro-actively engage in making sales calls to new prospective customers to build the Inspection and Service business by adding new customers to existing portfolio. Examples include "door to door" cold calling, completing call blocks, creating vertical target list for territory assigned, and creating a sales plan to achieve assigned sales goals.
• Pro-actively engage in making sales calls to current customers to build the Inspection and Service business by expanding our service offering to existing customers (upsell).
• Remain informed of all conversion opportunities by turning construction installation customers into service customers.
• Create and maintain a sufficient pipeline of activity that will ensure meeting sales plan/goals assigned by fully understanding that success is a byproduct of generating activity, which leads to sales.
• Manage responsibly all sales activity within assigned salesforce account, or other sales tracking system, by recording both customer and prospect information with sufficient detail while also monitoring days that a proposal remains outstanding.
• Follow up on all pending proposals in a timely manner to explain scope, answer questions, and convey the importance of the proposal with the intended goal to accelerate the award of the sale or further advance the opportunity through the sales cycle.
• Understand company pricing approach to inspection sales using excel or company provided estimating tools. A full understanding and knowledge of contractual terms and conditions of ITM agreement important.
• Represent the organization at industry meetings such as Building Owners Management Association (BOMA), customer visits, and customer entertainment which may occur outside normal business hours.
• Remain abreast of potential market opportunities through sales calls, networking and other market related information including changes and/or updates to local fire code requirements.
• Assist Service Manager and service department with potential re-signs of existing customers whenever necessary.
• Continue to advance industry technical knowledge through internal training, ride along with field personnel and reviewing technical material.
• Expected to work directly with the Branch Manager, Regional Sales Manager, and Service Manager to assess customer relationships and profitability.
• Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School Diploma or GED, required.
• Associate's or Bachelor's in Business or related, preferred.

Experience, Knowledge, Skill Requirements:

• 3-5 years sales or fire protection industry experience, required.
• 2 years reading electronic blueprints, and experience with SalesForce, preferred.
• 2 years operating a computer, Microsoft Office, required. 
• Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.

Other Qualifications:

• Valid driver's license with acceptable driving record required. Reliable transportation, required. 
• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
• Frequent travel, required, up to 50%

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods.  Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employees will frequently be required to travel. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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