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Customer Delivery Manager Jobs in Springfield, KY

IMI

Customer Service Manager

Lawrenceburg, KY · On-site

Direct drivers with regards to deliveries and additional tasks. Key Responsibilities: * Work well ... Coordinate customer orders and scheduling with plant managers. * Oversee the resource management of ...

Domino's Pizza

Delivery Driver

Lebanon, KY · On-site

$14.25 - $18/hr

You'll be the face of Domino's, delivering hot meals and great customer service to our community ... Excellent time management and organizational skills * Strong attention to detail and ability to ...

Domino's

Delivery Driver

Lebanon, KY · On-site

$14.25 - $18/hr

You'll be the face of Domino's, delivering hot meals and great customer service to our community ... Excellent time management and organizational skills * Strong attention to detail and ability to ...

Domino's Franchise

Delivery Driver

Lebanon, KY · On-site

$14.25 - $18/hr

You'll be the face of Domino's, delivering hot meals and great customer service to our community ... Excellent time management and organizational skills * Strong attention to detail and ability to ...

Dana

Customer Service Representative

Danville, KY · On-site

$13.25 - $18/hr

... management technologies that improve the efficiency and performance of vehicles with both ... Identifies delivery problems and proactively consults with proper company personnel and then ...

Variety Stores LLC

Customer Service Associate

Danville, KY

$12 - $16.50/hr

Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Big Lots

Customer Service Associate

Danville, KY · On-site

$12 - $16.50/hr

... delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

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All JobsCustomer Delivery JobsCustomer Delivery Manager JobsCustomer Delivery Manager Jobs in Springfield, KY

Customer Delivery Manager information

See Springfield, KY salary details

$41.1K

$76.7K

$104.1K

How much do customer delivery manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer delivery manager in Springfield, KY is $76,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What is a customer delivery manager?

Customer Delivery Managers are professionals responsible for ensuring that products or services are delivered to clients efficiently and to the agreed standards. They serve as the main point of contact between the customer and the company during the delivery process, managing project timelines, resolving issues, and ensuring customer satisfaction. Their role often involves coordinating with various internal teams, tracking progress, and proactively addressing any obstacles to meet client expectations. Customer Delivery Managers play a crucial role in building long-term relationships with clients by providing a seamless delivery experience.

How does a customer delivery manager typically collaborate with cross-functional teams to ensure successful project outcomes?

Customer Delivery Managers work closely with teams across the organization, such as sales, product development, and support, to ensure projects are delivered on time and meet client expectations. They often serve as the main point of contact between the customer and internal teams, facilitating regular status updates and aligning resources as needed. This role requires strong communication and organizational skills, as well as the ability to manage competing priorities and resolve issues quickly. Effective collaboration is key to fostering client satisfaction and driving long-term business success.

What are the key skills and qualifications needed to thrive as a customer delivery manager, and why are they important?

To thrive as a Customer Delivery Manager, you need expertise in project management, client relationship building, and a solid understanding of service delivery frameworks, often backed by a bachelor's degree in business or a related field. Familiarity with tools like CRM platforms, project management software (e.g., Jira, Asana), and ITIL certification is highly beneficial. Strong communication, problem-solving, and leadership skills set standout professionals apart in this role. These abilities are crucial for ensuring seamless project delivery, managing client expectations, and driving customer satisfaction.

What is the difference between Customer Delivery Manager vs Customer Service Representative?

AspectCustomer Delivery ManagerCustomer Service Representative
Primary RoleOversees delivery of products/services to customers, manages delivery teams, ensures timely and quality deliveryHandles customer inquiries, provides support, resolves issues related to products/services
Required SkillsProject management, logistics, communication, leadershipCommunication, problem-solving, product knowledge, empathy
Work EnvironmentField and office-based, often in logistics or operations departmentsCall centers, retail, or office settings
Common CertificationsProject management certifications (e.g., PMP), logistics certificationsCustomer service certifications, CRM training

The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.

Customer Delivery Manager jobs near you

Customer Service Manager

IMI

Lawrenceburg, KY • On-site

Full-time

Re-posted 10 days ago

Job description

Purpose of Position:

Manage dispatch and inside sales. Oversee the process of taking concrete orders from customers, in an efficient manner while ensuring all appropriate questions are asked, including but not limited to, information about the type of pour that is being made, specific directions to the job locations, scheduling, etc, while maintaining customer service and satisfaction, making the most efficient use of company assets.  Direct drivers with regards to deliveries and additional tasks.

Key Responsibilities:

  • Work well within a team and build customer relationships.
  • Assist customers in their project needs through accurately processing orders.
  • Provide value based product solutions through consultative selling process.
  • Ensure customer satisfaction by keeping them up to date on challenges that affect the delivery cycle.
  • Complete special projects and other duties as established by team leaders and management.
  • Oversee projects and pricing.
  • Coordinate customer orders and scheduling with plant managers.
  • Oversee the resource management of the fleet of trucks which he/she has been assigned, as well as manage all personnel.
  • Ensure customer service issues are addressed and take appropriate actions.
  • Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.
  • Maintain reports of customer complaints and resolution.
  • Supervise/manage inside sales and dispatch team.
  • Demonstrates  commitment to communicating, improving & adhering to safety policies in all environments and areas.
  • All other duties as assigned by management.

Requirements:

  • High school diploma required; bachelor’s degree a plus.  Or equivalent industry experience.
  • Knowledge of operations, sales, and accounting in the industry a plus.
  • Previous dispatching experience and good geographical knowledge of the local area.
  • Strong interpersonal and communication skills; excellent written and verbal communication; ability to respond to common inquiries and/or customer complaints as well as those from the business community.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of technical instructions and deal with abstract and concrete variables.
  • Excellent organizational planning ability and customer service/phone skills with the ability to resolve problems/issues.
  • Ability to work in a high-stress, high-volume environment.
  • Sales and management experience preferred.
  • Concrete experience is a preferred.
  • Familiarity with Google, as well as knowledge of working with Command Series or related computer system software.
  • Ability and availability for occasional overnight travel.
  • Bilingual/Spanish Speaking is a plus.

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