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Customer Delivery Manager Jobs in San Ramon, CA (NOW HIRING)

Finix

Customer Delivery Manager

San Francisco, CA · On-site

$100K - $175K/yr

The Customer Delivery Manager strives to increase Finix's long-term value by aligning strategic and key initiatives with those of our Customers and Partners. As a Customer Delivery Manager, you will ...

Finix

Customer Delivery Manager

San Francisco, CA · On-site +1

$100K - $175K/yr

The Customer Delivery Manager strives to increase Finix's long-term value by aligning strategic and key initiatives with those of our Customers and Partners. As a Customer Delivery Manager, you will ...

Nextracker

Delivery Manager

Fremont, CA

... customer expectations. The Delivery Manager governs project-level supply chain planning and ... execution, drives on-time supplier shipment and project delivery performance, and ensures system ...

Posted today

Moody

Delivery Manager

Newark, CA · On-site

$104 - $151/hr

... and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global ... Strong understanding of full-system SaaS delivery, including release management, deployment ...

Reltio

Technical Delivery Manager

San Francisco, CA · On-site +1

With an unyielding commitment to prioritizing our "Customer First", we strive to ensure their ... At least 5-8 years of enterprise-level experience in project management, leading and delivering ...

Craft

Warehouse & Delivery Manager

Hayward, CA · On-site

The Role Hayward, CA As our Warehouse & Delivery Manager , you are the bridge between strategy and ... customer service are everyone's responsibility. Ideal Experience: * Multi-Unit Operational ...

Kaav Inc

Senior Delivery Manager

San Francisco, CA · On-site

This is a critical role responsible for the end-to-end delivery of complex, high-impact projects that define our customer's journey--from identity and account management to the final purchase and ...

Crafty

Warehouse & Delivery Manager

Hayward, CA · On-site

$123 - $145/hr

Route Merchandising/Delivery, Equipment & Service, and Fulfillment. We need a manager who is as ... customer service are everyone's responsibility. Ideal Experience: * Multi-Unit Operational ...

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All JobsCustomer Delivery JobsCustomer Delivery Manager JobsCustomer Delivery Manager Jobs in San Ramon, CA

Customer Delivery Manager information

See San Ramon, CA salary details

$56.4K

$105.5K

$143K

How much do customer delivery manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer delivery manager in San Ramon, CA is $105,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,800.00 and $134,100.00 per year, depending on experience, location, and employer.

What is a customer delivery manager?

Customer Delivery Managers are professionals responsible for ensuring that products or services are delivered to clients efficiently and to the agreed standards. They serve as the main point of contact between the customer and the company during the delivery process, managing project timelines, resolving issues, and ensuring customer satisfaction. Their role often involves coordinating with various internal teams, tracking progress, and proactively addressing any obstacles to meet client expectations. Customer Delivery Managers play a crucial role in building long-term relationships with clients by providing a seamless delivery experience.

How does a customer delivery manager typically collaborate with cross-functional teams to ensure successful project outcomes?

Customer Delivery Managers work closely with teams across the organization, such as sales, product development, and support, to ensure projects are delivered on time and meet client expectations. They often serve as the main point of contact between the customer and internal teams, facilitating regular status updates and aligning resources as needed. This role requires strong communication and organizational skills, as well as the ability to manage competing priorities and resolve issues quickly. Effective collaboration is key to fostering client satisfaction and driving long-term business success.

What are the key skills and qualifications needed to thrive as a customer delivery manager, and why are they important?

To thrive as a Customer Delivery Manager, you need expertise in project management, client relationship building, and a solid understanding of service delivery frameworks, often backed by a bachelor's degree in business or a related field. Familiarity with tools like CRM platforms, project management software (e.g., Jira, Asana), and ITIL certification is highly beneficial. Strong communication, problem-solving, and leadership skills set standout professionals apart in this role. These abilities are crucial for ensuring seamless project delivery, managing client expectations, and driving customer satisfaction.

What is the difference between Customer Delivery Manager vs Customer Service Representative?

AspectCustomer Delivery ManagerCustomer Service Representative
Primary RoleOversees delivery of products/services to customers, manages delivery teams, ensures timely and quality deliveryHandles customer inquiries, provides support, resolves issues related to products/services
Required SkillsProject management, logistics, communication, leadershipCommunication, problem-solving, product knowledge, empathy
Work EnvironmentField and office-based, often in logistics or operations departmentsCall centers, retail, or office settings
Common CertificationsProject management certifications (e.g., PMP), logistics certificationsCustomer service certifications, CRM training

The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.

What are popular job titles related to Customer Delivery Manager jobs in San Ramon, CA?

For Customer Delivery Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Delivery Manager jobs in San Ramon, CA look for?

The top searched job categories for Customer Delivery Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Delivery Manager jobs?

Cities near San Ramon, CA with the most Customer Delivery Manager job openings:

Customer Delivery Manager jobs near you
Infographic showing various Customer Delivery Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $105,465 per year, or $50.7 per hour.

Customer Delivery Manager

Finix

San Francisco, CA • On-site

$100K - $175K/yr

Full-time

Re-posted 15 days ago

Job description

About Finix
Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.
To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others
About the Role:
Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix's strategic customer base. The Customer Delivery Manager strives to increase Finix's long-term value by aligning strategic and key initiatives with those of our Customers and Partners.
As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process. In this role, you will collaborate closely with cross-functional teams, including sales, product development, support, and risk/underwriting, to meet client requirements and exceed their expectations.
You Will:
  • Produce and report performance metrics to internal and external stakeholders
  • Hold quarterly business reviews with clients
  • Participate in internal evaluations of new products or services being considered for the roadmap
  • Establish and cultivate strong relationships with senior executives across different business units within our customers' organizations
  • Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps, and help solve critical issues across the organization
  • Represent and advocate for our customers during internal conversations
  • Operate in a fast-paced environment, juggling priorities of multiple internal and external constituencies
  • Work on a variety of initiatives with customers including, but not limited to, product partnerships, distribution, and commercial partnerships
  • Leverage our tooling to ensure all customer data is updated, visible to the organization, and actionable
  • Use customer performance metrics to convey the value of our product and the contribution of Finix's capabilities to customer goals
  • Uncover opportunities to help our customers unlock revenue growth and impact to their businesses

You Are:
  • Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities.
  • Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office
  • Excited to pursue revenue retention and customer health targets that will make our company successful
  • Self-motivated - Able to be proactive and flourish with minimal guidance within uncertain and ambiguous environments
  • A strong verbal and written communicator

You Have:
  • 3+ years of experience in Relationship Management, or similar roles at a top technology payments company
  • Experience working closely with Tier 1 SaaS and technology companies, financial institutions, and/or card networks at senior levels
  • Immense pride in your work, and approach even little tasks with craftsmanship and care. You sweat the details
  • You have excellent, thoughtful written and verbal communication skills. Effective communication is one of your superpowers
  • Experience with contract renewals and negotiation
  • Ability to identify product gaps and realize opportunities to solve with new or existing products (cross-sell/Upsell)
  • Strong product instincts and ability to identify opportunities for customers to utilize existing and in-development products
  • Prior knowledge/experience in the payment industry
  • Ability to partner with Finix product organization to build world-class features for existing customers

Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
Role: Customer Delivery Manager
Level: IC3 - IC4
Location: San Francisco
Salary Range: $100,000 - 175,000 OTE/yr + Equity + Benefits
Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire (remote) salaries. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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