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Customer Delivery Manager Jobs in Florida (NOW HIRING)

Orion180

Delivery Standards Manager

Melbourne, FL · On-site

... customer service, and a comprehensive suite of products. Our vision is to be the premier global ... We are seeking a Delivery Standards Manager to define, document, and maintain the delivery process ...

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Customer Delivery Manager information

See Florida salary details

$37.7K

$70.5K

$95.7K

How much do customer delivery manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer delivery manager in Florida is $70,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $89,700.00 per year, depending on experience, location, and employer.

What is a customer delivery manager?

Customer Delivery Managers are professionals responsible for ensuring that products or services are delivered to clients efficiently and to the agreed standards. They serve as the main point of contact between the customer and the company during the delivery process, managing project timelines, resolving issues, and ensuring customer satisfaction. Their role often involves coordinating with various internal teams, tracking progress, and proactively addressing any obstacles to meet client expectations. Customer Delivery Managers play a crucial role in building long-term relationships with clients by providing a seamless delivery experience.

How does a customer delivery manager typically collaborate with cross-functional teams to ensure successful project outcomes?

Customer Delivery Managers work closely with teams across the organization, such as sales, product development, and support, to ensure projects are delivered on time and meet client expectations. They often serve as the main point of contact between the customer and internal teams, facilitating regular status updates and aligning resources as needed. This role requires strong communication and organizational skills, as well as the ability to manage competing priorities and resolve issues quickly. Effective collaboration is key to fostering client satisfaction and driving long-term business success.

What are the key skills and qualifications needed to thrive as a customer delivery manager, and why are they important?

To thrive as a Customer Delivery Manager, you need expertise in project management, client relationship building, and a solid understanding of service delivery frameworks, often backed by a bachelor's degree in business or a related field. Familiarity with tools like CRM platforms, project management software (e.g., Jira, Asana), and ITIL certification is highly beneficial. Strong communication, problem-solving, and leadership skills set standout professionals apart in this role. These abilities are crucial for ensuring seamless project delivery, managing client expectations, and driving customer satisfaction.

What is the difference between Customer Delivery Manager vs Customer Service Representative?

AspectCustomer Delivery ManagerCustomer Service Representative
Primary RoleOversees delivery of products/services to customers, manages delivery teams, ensures timely and quality deliveryHandles customer inquiries, provides support, resolves issues related to products/services
Required SkillsProject management, logistics, communication, leadershipCommunication, problem-solving, product knowledge, empathy
Work EnvironmentField and office-based, often in logistics or operations departmentsCall centers, retail, or office settings
Common CertificationsProject management certifications (e.g., PMP), logistics certificationsCustomer service certifications, CRM training

The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.

What are the most commonly searched types of Customer Delivery jobs in Florida?

The most popular types of Customer Delivery jobs in Florida are:

What are popular job titles related to Customer Delivery Manager jobs in Florida?

For Customer Delivery Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Delivery Manager jobs in Florida look for?

The top searched job categories for Customer Delivery Manager jobs in Florida are:

What cities in Florida are hiring for Customer Delivery Manager jobs?

Cities in Florida with the most Customer Delivery Manager job openings:

Customer Delivery Manager jobs near you
Infographic showing various Customer Delivery Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $70,525 per year, or $33.9 per hour.

Assistant Delivery Manager

Baer's Furniture Co., Inc.

Pompano Beach, FL • On-site

Full-time

Posted 3 days ago

New

Job description

EOE Statement
Baer's is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Description
The Assistant Delivery Manager is responsible for all delivery, routing, compliance, scheduling, and communications for load supervisors at our Pompano Beach Warehouse. A total of 10-15 direct reports including a router and Delivery Compliance Specialist. The role develops, implements, and directs all distribution activities ensuring that performance targets are achieved and priorities are fully aligned with Baer's Furniture strategies.
Essential Job Functions
  • Responsible for continual process improvement and employee development initiatives to promote an environment where employees are involved, empowered and committed to the success of the company by leveraging teams to reach their fullest potential and to increase productivity and efficiencies
  • Develop a management bench that will support personnel development, hedge against management turnover, and support a 'promote from within' process
  • Train and manage warehouse team to solve day to day operational issues and reach short- and long-term performance goals
  • Ensure effective routing of delivery truck routes using Dispatch Track routing software, optimizing customer satisfaction with time-frame requests and special delivery requests.
  • Ensure capacity levels remain sufficient to meet and exceed demand
  • Must be able to work between multiple warehouse locations with a physical presence out of loading docks of either building; manager should strive for 60% of their time out on the floor with 40% office time
  • Manage and address product routing issues, resolve 'on road' and store emergencies as necessary
  • Report KPI and KPM metrics to staff and to upper management
  • Ensure Baer's targets and exceeds a client first time delivery rate of 90% or greater while ensuring a piece completion percentage of 97% or greater, and a priority delivery completion of 85% or greater
  • Ensure individual drivers and loaders do not exceed 1.5%- anything above is not up to standard
  • Ensure all delivery has a 90% on time delivery percentages
  • Responsible for working with fleet management to ensure good working order of delivery equipment including: Pups, demountable, chassis, truck, and tractors
  • Must maintain strong working relationship to Baer's benefit will all 3PL and tech platforms
  • Maintain 100% compliance with Baer's routing software and tracking systems
  • Actively seek out quality control inspections for 'priority' (second or worse) deliveries to ensure through examinations and proper loading is completed
  • Maintain a clean and safe work environment
  • Optimize warehouse layout and space utilization
  • Establish and maintain daily meetings with teams reviewing previous work day performance and production plan for the day
  • Review daily and weekly payroll hours vs hours budget and ensure production goals are met
  • Complete staff evaluations after 90-day probation period, after 6 months, and annual reviews in a timely manner
  • Provide operational training to managers, new managers, and trainees
  • Resolve any issues or problems that may arise in the warehouse operations, such as delays, damages, shortages, or errors
  • Implement and enforce warehouse policies and procedures, adhering to local, state, and federal laws and regulations
  • Keep the staff informed of current events and provide updates on department and company initiatives by conducting frequent team meetings
  • Connect with all partners within the supply chain - delivery, inventory control, stores, merchandising, HR, LP and others as required to support an efficient operation

This position is currently accepting applications.

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